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This chapter is a guide to troubleshooting problems that may occur while
operating the Dionex Easion.
•
For descriptions of error messages that may be displayed in the Chromeleon
audit trail and suggestions for how to troubleshoot them, see
•
For descriptions of other operating problems and suggestions for how to
resolve them, see
If you are unable to eliminate a problem by following the instructions here,
contact Technical Support for Dionex products:
•
In the U.S. and Canada, call 1-800-532-4752 and select option 2.
•
Outside the U.S. and Canada, call the nearest Thermo Fisher Scientific office.
4.1
Alarms and Error Conditions
If any of the following alarm conditions occurs, an error message is displayed in
the Chromeleon audit trail. Each error message is preceded by an icon that
identifies the seriousness of the underlying problem.
Icon
Doc. 155028-01 08/20
Section 4.2
through
Severity Level
Description
Warning
A message is displayed in the audit trail. If a run is
in progress, it is not interrupted. Although the
instrument can continue running (or can be started),
Thermo Fisher Scientific recommends that you take
appropriate action to remedy the situation.
Error
A message is displayed in the audit trail or in the
Ready Check results. The system attempts to
correct the problem (sometimes by using an
alternative parameter). If a run is in progress, it is
not interrupted. If the error occurs during the Ready
Check, the queue will not be started until the error
is resolved.
Abort
A message is displayed in the audit trail and the
running queue is aborted.
4 • Troubleshooting
Section
4.13.
Section
4.1.
47
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