17. Troubleshooting
•
Located under Notifications
•
All notifications are stored on the uSD-card
•
Possible to download notifications-file to local computer
17.3.2 pd Diagnostic
The pdDiagnostics tool is a custom tool initially developed by Barco for use with projectors based on the Titanium processing platform
(GP9). It also supports the new products based on Pulse processing platform (e.g F70, F80 & F90).
pd Diagnostics can be used for diagnostics, logging and firmware upgrades.
Prospector is available on Barco.com, technical downloads folder for every compatible product.
The downloadable firmware also contains a User guide.
17.3.3 Log Extractor
Notifications in Pulse Log Extractor
LogExtractor is a Tool enabling users, uncertified personnel to download from the projector an error log in case of malfunction.
App can be downloaded from barco.com and includes a QSG.
•
All notification files in '/home/platinum/user/notifications/ are included in the extracted log files
•
The file 'notifications.0' always contains the most recent notifications.
•
The downloadable package also contains an user guide.
17.3.4 OSD
Notifications in OSD
•
When OSD is active
•
Pressing ok clears the notification
•
Has a timeout
17.3.5 LCD
Notifications in LCD
•
When OSD in not active and LCD is active
•
Pressing ok clears the notification
•
Has a timeout
17.4 Troubleshooting
About this chapter
This chapter enumerates all possible error and warning codes which can appear on the projected screen (OSD), the local display of
the projector, or in the projector log files. Note that some codes have a warning and an error state. Some only have an error state,
others have only a warning state. In case of a "warning" the projector remains to operate. Nevertheless, it is recommended to solve
the problem which is causing the "warning" as soon as possible otherwise, the "warning" state may turn into an "error" state which
will switch off the projector consequently.
The codes are placed in ascending order to make it easier to look up the code and find an appropriate solution.
Keep in mind that the module that reports the error isn't necessarily the root cause of the problem. Search
through the error log for the error messages that are most likely the root cause for the projector shutting down.
For example: if you spot a "temperature too high" message, but there are other similar error messages, it is
safe to assume that the "high temperature" is a general problem instead of a component-specific problem.
Overview
•
Explanation of the codes
•
Troubleshooting checklist
•
Log files
66
723–0016 F90 01/12/2017