Programmable Softkeys - Cisco 8800 Series Administration Manual

Programmable Softkeys

• PSK1:
Note
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5
Click Submit All Changes.
Programmable Softkeys
Keyword
acd_login
acd_logout
answer
astate
avail
barge
bargesilent
bxfer
call (or dial)
call info
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
204
• If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated
and the user does not see any change on the LCD.
• If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD,
as the delchar softkey is not allowed in the Idle Key List. Hence, this is an incorrect configuration
of the programmable softkey list.
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
(sktest1).
Key Label
Agt signin
AgtSignOut
Answer
Agt Status
Avail
Barge
BargeSilent
BlindXfer
Call
Call Info
Definition
Logs user in to Automatic Call
Distribution (ACD).
Logs user out of ACD.
Answers an incoming call.
Checks the ACD status.
Denotes that a user who is logged in to
an ACD server has set his status as
available.
Allows another user to interrupt a shared
call.
Allows another user to interrupt a shared
call with the mic disabled.
Performs a blind call transfer (transfers
a call without speaking to the party to
whom the call is transferred). Requires
that Blind Xfer Serv is enabled.
Calls the selected item in a list.
Show call information
Cisco IP Phone Administration
Available Phone Status
Idle
Idle
Ringing
Idle
Idle
Shared-Active, Shared-Held
Shared-Active
Connected
Connected Video
Dialing Input
Progressing