Configuring Programmable Softkeys - Cisco IP Phone 6851 Administration Manual

Configuring Programmable Softkeys

You can customize the softkeys displayed on the phone. The default softkeys (when the phone is in an idle
state) are Redial, Directory, Call Forward, and Do Not Disturb. Other softkeys are available during specific
call states (for example, if a call is on hold, the Resume softkey displays).
Procedure
Step 1 Click Admin Login > advanced > Voice > Phone
Step 2 Under Programmable Softkeys, edit the softkeys depending on the call state that you want the softkey to
display. For more information, see
In the Programmable Softkeys section, each phone state is displayed and the softkeys that are available to
display during that state are listed. Each softkey is separated by a semicolon. Softkeys are shown in the format:
softkeyname
where softkeyname is the name of the key and position is where the key is displayed on the IP phone screen.
Positions are numbered, with position one displayed on the lower left of the IP phone screen, followed by
positions two through four. Additional positions (over four) are accessed by pressing the right arrow key on
the phone. If no position is given for a softkey, the key will float and appears in the first available empty
position on the IP phone screen.
Step 3 Click Submit All Changes.
Customize a Programmable Softkey
The phone provides sixteen programmable softkeys (fields PSK1 through PSK16). You can define the fields
by a speed-dial script.
Procedure
Step 1
On the Configuration Utility page, select Admin Login > advanced > Voice > Phone.
Step 2 In the Programmable Softkeys section, set the Programmable Softkey Enable to Yes.
Step 3 Select a programmable softkey number field on which to configure a phone feature.
Step 4 Enter the string for the programmable soft key. See the different types of programmable softkeys described
in Configure Speed Dial on a Programmable Softkey, on page
Step 5 Click Submit All Changes.
Configure Speed Dial on a Programmable Softkey
You can configure programmable softkeys as speed dials. The speed dials can be extensions or phone numbers.
You can also configure programmable softkeys with speed dials that perform an action that a vertical service
activation code (or a star [*] code) defines. For example, if you configure a programmable softkey with a
speed dial for *67, the call is placed on hold.
Programmable Softkeys, on page
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
Configuring Programmable Softkeys
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