An Emergency Call Doesn't Connect To Emergency Services; Executive Or Assistant Menu Does Not Appear; Phone Display Problems - Cisco 8800 Series Administration Manual

Cisco IP Phone Troubleshooting
4. If HTTPS connection fails, check the error message on the phone screen and in the syslog.
5. Install custom CA for HTTPS connection if the BroadSoft certificate is not signed from phone built-in
root CA.

An Emergency Call Doesn't Connect to Emergency Services

Problem
A user tries to place an emergency call, but the call doesn't connect to the emergency services (fire, police,
or emergency services operator).
Solution
Check the emergency call configuration:
• Company Identifier or location request URL setup is incorrect. See
• An incorrect or blank emergency number exists in the Dial Plan setup. See
The location request servers (emergency call service provider) did not respond with a phone location, after
multiple attempts.

Executive or Assistant Menu Does Not Appear

Problem
The Settings > Assistant or Settings > Executive menu item does not appear on an executive's or assistant's
phone respectively.
Solution
• Ensure that synchronization of settings is enabled for the user's extension. See
• Check if the phone has both executives and assistants configured on different extensions.

Phone Display Problems

Your users may see unusual screen displays. Use the following sections to troubleshoot the problem.
Calls, on page 219.
Executive-Assistant Settings, on page
For the proper operation of executive-assistant features, executives must not share phones with assistants.
An Emergency Call Doesn't Connect to Emergency Services
230.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Configure a Phone to Make Emergency
Dial Plan, on page 334
Synchronization of
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