Configure The Xml Directory Service; Reverse Name Lookup For Incoming And Outgoing Calls - Cisco 8800 Series Administration Manual

Cisco IP Phone Administration
Step 4
Click Submit All Changes.

Configure the XML Directory Service

Procedure
Step 1
In the Phone Web page, click Admin Login > advanced > Voice > Phone.
Step 2 In the XML Directory Service Name field, enter the name of XML directory.
Step 3
In the XML Directory Service URL field, enter the url where XML directory is located.
Step 4 In the XML User Name field, enter the username of XML service.
Step 5
In the XML Password field, enter the password of XML service.
Step 6 Click Submit All Changes.

Reverse Name Lookup for Incoming and Outgoing Calls

Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer
call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory
configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1. Phone contacts
2. Call History
3. LDAP Directory
4. XML Directory
Note The phone searches the XML directory using this format: directory_url?n=incoming_call_number.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format, http://your-service.com/dir.xml?n=1234.
Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide
Configure the XML Directory Service
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