Elan S128P Installation Manual page 82

S128P
INSTALLATION MANUAL
Symptom Possible Cause/s
No Music-On- 1. Source #1 is
Hold not playing.
2. The MOH
input level on
the C2 is
turned down.
No Page or 1. Zone is in
Door Chime Do-Not-Disturb.
audio. Music 2. Page/DB
does not output from
mute when C2 is not
page or doorbell connected to
is activated. Page/DB input
on S128P.
3. Page/DB
trigger wiring
incorrect
between the
S128P and the
C2.
4. Programming
No Page or 1. C2 Page/
Door Chime DB Output
audio. Music level turned all
mutes when the way down.
page or doorbell 2. Page/DB
is activated. output from
C2 not
plugged into
Page/DB input
on S128P.
3. S128P has
Volume set too
low.
Technical Support
If, after carefully following the steps in the Troubleshooting section, you are
unable to resolve issues with the installation or operation of the S128P,
please call ELAN Technical Support at 1-800-622-ELAN (3526).
Page 80
S128P.indd 80
Table 5-5: Communications Troubleshooting Procedures
What an authorized installer can do
Press Play, tune station, turn ON, etc.Adjust levels.
Consult the C2 manual.
De-activate Do-Not-Disturb using IR or RS-232 commands.
Correctly connect Page/DB Output from C2 to Page/DB
Input on S128P. See C2 Connections
Correct wiring error. See C2 Connections and the C2
manual.
Check VIA!TOOLS or ELANTOOLS for the Disable checkbox.
Increase Page/DB level adjustment on C2.
See Above.
Increase setting on S128P, check VIA!TOOLS or ELANTOOLS program for
volume
setting.
E L A N H O M E S Y S T E M S
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1/15/2009 1:07:42 PM