Synchronization Fails When Changing Paper Size Of Existing Paper Catalog Media. ( Print Server ) - Canon imagePRESS C10000VPSeries Troubleshooting Manual

Synchronization fails when changing Paper size of existing paper
catalog media. ( Print Server )
[Symptom/Question]
When editing Paper size of existing paper catalog media, you may get an error dialog of "Paper Catalog synchronization with the
printer cannot be completed" and the change is rejected.
This problem can happen when "JDF based" is selected in Paper Catalog settings.
[Cause]
When creating a new paper catalog media with small size paper (e.g Letter), Feed direction is set to "Long edge feed" as a default.
After that, if you change the paper size to large size (e.g 11x17), it becomes a combination of Large size paper and Long edge
feed.
But, MFP does not support such combination, so the change is rejected and the error dialog appears on CWS.
[Remedy/Answer]
Workaround:
Change Feed direction from "Long edge feed" to "Short edge feed" first, then change the paper size.
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