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Troubleshooting Guide

imagePRESS
C10000VPSeries
July 16, 2019
Canon U.S.A., Inc.

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  • Page 1: Troubleshooting Guide

    Troubleshooting Guide imagePRESS C10000VPSeries July 16, 2019 Canon U.S.A., Inc.
  • Page 2 [Regarding Troubleshooting Guide] Please be advised of the release of Troubleshooting Guide for imagePRESS C10000VP series. Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc. [Additional case(s)] • Measures against poor image density on the ends of the front and rear sides of the image •...
  • Page 3: Table Of Contents

    Contents Image Faults......................1 Faint white line on a second side image due to the stain on the Connection Lower Guide Roller for the Primary Fixing Assembly...................... 1 Uneven gloss (Rain drop mark) in the high-density area in usage of OHT......... 2 Horizontal white streaks with 2mm intervals on a high density green image........
  • Page 4 264mm drum pitch white band/ white spots and streaks on images due to scratches on cleaner blade.............................. 64 Stained image and uneven gloss due to breakage of torsion spring pressurizing the collection roller...............................66 Stain on back of papers and abnormal noise at the secondary transferassembly due to worn out gears............................71 Streaks and stains on image in feeding direction due to breakage of the tension spring....
  • Page 5 Error Code......................173 Measure against power supply errors _ the harness routing list classified according to power supply systems of 12V/24V/38V....................173 E025-0x51 due to the continuous paper passing of entire solid image whose size is A3 or larger... 177 Remedy When E260-0Fxx (Power Supply Error in Multiple Locations) Occurs......178 E029-0x01 by the incorrect position of Shutter Solenoid or error of shutter slide lever....
  • Page 6: Image Faults

    Image Faults Faint white line on a second side image due to the stain on the Connection Lower Guide Roller for the Primary Fixing Assembly [Symptom] A faint white line [a] might appear on a second side image, if the machine is used a lot under the high temperature and high humidity environment.
  • Page 7: Uneven Gloss (rain Drop Mark) In The High-density Area In Usage Of Oht

    Uneven gloss (Rain drop mark) in the high-density area in usage of OHT [Symptom] Uneven gloss (Rain drop mark) [a] may occur in the high-density area in usage of OHT. The arrow [b] indicates the direction of feeding. [Cause] Since the thickness and components of OHT vary depending on the kind, quantity of heat required for toner to fix on the film also varies.
  • Page 8 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Select "Adjust Gross/Fine Black" and press "Change". [Reference] In case Adjust Gross/Fine Black will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 9 [Caution] Changing the value may cause glossiness of image may slightly decrease. 7 ) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom improvement is inadequate, decrease the setting value of step 6) down to "-3" by "1" value while observing the symptom.
  • Page 10: Horizontal White Streaks With 2mm Intervals On A High Density Green Image

    Horizontal white streaks with 2mm intervals on a high density green image [Symptom] In a usage under a low humidity environment, horizontal white streaks [a] with 2mm intervals may occur on a high density green image The arrow [b] indicates the direction of feeding. [Cause] Being affected by the influence of toner or ITB, the electric current may become uneven even if a constant primary transfer voltage is applied.
  • Page 11 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Select "Adj. Primary Transfer Voltage" and press "Change". [Reference] In case Adjust Primary Transfer Voltage will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 12 7) Select black under primary transfer voltage, change the correction parameter [a] to "-5" by pressing "-" button and press "OK". The setting range is from "-10" to "+10 ". ("0" by default) Change of the setting value changes the primary transfer voltage. [Caution] Changing this setting may decrease the primary transfer voltage and bring poor image with black (lowering of density, mottling image, etc.).
  • Page 13: Uneven Gloss On The Entire High Density Image

    Uneven gloss on the entire high density image [Symptom] Uneven gloss [a] may occur on the entire high density image such as solid image. The arrow [b] indicates the direction of feeding. [Cause] The influence of an uneven temperature and uneven cooling of the member (guide etc.) on the delivery path after fixing may cause the time difference in solidifying the wax components included in the toner.
  • Page 14 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Select "Adjust Gross/Fine Black" and press "Change". [Reference] In case Adjust Gross/Fine Black will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 15 [Caution] Changing the value may cause glossiness of image may slightly decrease. 7 ) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom improvement is inadequate, decrease the setting value of step 6) down to "-3" by "1" value while observing the symptom.
  • Page 16: Glossy Streaks On High Density Portion

    Glossy streaks on high density portion [Symptom] Glossy streaks [a] may appear on a high density portion. The arrow [b] indicates the direction of feeding. This symptom is more visible with heavy / coated paper. [Cause] The surface of the fixing roller may have minute scratches on it due to foreign particles such as paper lint. The thermal conductance of the scratched portion of the fixing roller is lower than that of surrounding portions and the glossiness of image of the same portion is reduced.
  • Page 17: 10mm Wide Glossy Lines Near 40/80/10mm From The Center Of The First Side Of Duplex Printing

    10mm wide glossy lines near 40/80/10mm from the center of the first side of duplex printing [Symptom] 10 mm wide semi-glossy lines [a] and highly glossy lines [b] may occur at one of near 40, 80, and 120 mm from the center on the first side of duplex printing.
  • Page 18 [Reference] The time required for adjustment is approximate 2 minute. [Caution] When performed too often, the pressure roller and the pressure refresh roller worn out early. b-2) Use heavy paper over 151gsm or coated paper over A3/LDR and perform the following: Service mode > Mode List > COPIER >...
  • Page 19: Mm-wide Glossy Lines At Intervals Of 5 Mm In The High-density Area On The First Side Of Duplex Printing

    1 mm-wide glossy lines at intervals of 5 mm in the high-density area on the first side of duplex printing [Symptom] Several 1 mm-wide glossy lines [a] may occur at intervals of 5 mm in the high-density area on the first side of duplex printing. The arrow [b] indicates the direction of feeding.
  • Page 20 7) Enter any name as the duplicated paper type and press "OK" button. 8) Select the paper type duplicated in the step 7) and press "Details/Edit". 9) Select "Adjust Gross/Fine Black" and press "Change". [Reference] In case Adjust Gross/Fine Black will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 21 10) Press "-" button for gloss, Make sure the setting value [a] is set to "-1" and press "OK". The setting range is from "-4" to "+4" ("0" by default). Change of the setting value changes the fixing temperature. [Caution] Changing the value may cause glossiness of image may slightly decrease. 11 ) Output the image having shown the symptom, and check that the symptom does not occur.
  • Page 22: Prevention Method For Random Horizontal Lines On A Halftone Image Due To Curled Itb From Being Unused For A Long Time

    Prevention method for random horizontal lines on a halftone image due to curled ITB from being unused for a long time [Symptom] Horizontal lines [a] may appear randomly on a halftone image after leaving the machine for a long time. The symptom is especially visible in 250mm intervals attributable to a primary transfer roller.
  • Page 23 - When starting to use the machine, apply a pressure to the primary transfer roller first. If not, an image failure (poor transfer) would occur. - There is no effect on the four locations other than the primary transfer roller. b-1) Open the Main Station Front Right Cover and the Main Station Front Left Cover.
  • Page 24 b-5) Rotate the 4 Primary Transfer Roller Pressure Release Levers anticlockwise to disengage. b-6) Holding the grip [a], pull the Release Lever [b] until it stops while lifting the Intermediate Transfer Unit. While pulling the Release Lever, lower the Intermediate Transfer Unit until it passes through the lock position (approx. 30 degrees), and release both hands (the Intermediate Transfer Unit will lower slowly).
  • Page 25 [Caution] Be careful not to get your fingers caught when sliding the Intermediate Transfer Unit toward the rear side. b-8) Perform the work in the reverse order from the step b-3).
  • Page 26: Ring Marks On An Image Due To The Foreign Substance Contamination In The Developing Assembly

    Ring marks on an image due to the foreign substance contamination in the developing assembly [Symptom] In the machines prior to the Countermeasure cut-in serial number in factory described below due to an inevitable mixing of foreign particles, a faulty image called a ring mark may be output on the print. [Cause] The metal powder mixed into the developing assembly attaches onto the surface of the developing sleeve and brings a leakage symptom to the drum.
  • Page 27: Error In Reading Image Position Adjustment Caused By Paper Fault

    Error in reading image position adjustment caused by paper fault [Symptom] When executing the image position adjustment by using the scanner, "Correctly place the test page on the platen glass" may be displayed at the time of reading the test page. [Reference] Image position adjustment mode User Mode >...
  • Page 28 4) If the symptom does not improve, then check other factors.
  • Page 29: Marks Appear On The Front Side Of The Back Face Of One-sided Print Or Of The First Face Of Two-sided Print

    Marks appear on the front side of the back face of one-sided print or of the first face of two-sided print [Symptom] Marks may appear on the front side [a] of the back face of one-sided print or of the first page of two-sided print. The arrow [b] indicates the direction of feeding.
  • Page 30: Strike Mark On The Fixing Roller Due To Toner Soiling

    Strike mark on the fixing roller due to toner soiling [Symptom] Strike mark [a] may appear on the image. The symptom is easily found on a high density image such as halftone or solid image. [Cause] When printing, the upper tandem guide and paper interfere with each other. As a result, toner peels from the paper and accumulates on the upper tandem guide.
  • Page 31: Streaks On Image Due To An Erroneous Assemblage Of The Pressure Refresh Roller

    Streaks on image due to an erroneous assemblage of the pressure refresh roller [Symptom] The lines on an image may occur. [Cause] When the pressure refresh roller is replaced, the wrong order of its assembling leads poor rotation or too much contacting pressure of cleaning brush roller.
  • Page 32: Vertical Lines Due To Cross Feed Roller Pressure

    Vertical lines due to cross feed roller pressure [Symptom] When printing the second side of 2-sided print, vertical lines may appear on the first side at 21mm and 31mm [a] from the front edge. The arrow [b] indicates the direction of feeding. [Cause] Fused toner on the first side is peeled by the cross feed roller when the second side is printed, resulting in the above symptom.
  • Page 33: Non-glossy Lines With A Width Of 7 Mm Due To The Life Of Fixing Belt

    Non-glossy lines with a width of 7 mm due to the life of fixing belt [Symptom] When a high-density image is output, non-glossy lines with a width of 7 mm wide [a] may occur. The arrow indicates the feeding direction of media. [Cause] Wrinkles appear on the well-worn fixing belt [1] and it results in the symptom.
  • Page 34: White Horizontal Lines At Intervals Of 2mm On Green High-density Image Caused By Uneven Charge Amount Of The Itb

    White horizontal lines at intervals of 2mm on green high-density image caused by uneven charge amount of the ITB [Symptom] If used in the environment of the low humidity, white horizontal lines [a] may occur at intervals of 2mm on green high-density image.
  • Page 35 4) Select [Adjust Primary Transfer Voltage] and press [Change]. [Reference] In case [Adjust Primary Transfer Voltage] is not displayed on the control panel, go to Service Mode > Mode List > COPIER > Option > DSPLY-SW > change the setting value of IMGC-ADJ to [1]. The default value is [0]. 5) Confirm that [Adjust Primary Transfer Voltage] screen is displayed.
  • Page 36: Uneven Density In A Grid Pattern On A High Density Image Due To The Uneven Resistance On Itb

    Uneven density in a grid pattern on a high density image due to the uneven resistance on ITB [Symptom] When printing a high density image on a device having high operation rate, uneven density [a] may occur in a grid pattern. More visible on green and red high density images.
  • Page 37 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Select "Adj. Primary Transfer Voltage" and press "Change". [Reference] In case Adjust Primary Transfer Voltage will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 38: Soiling Of Spots At Itb Intervals

    Soiling of spots at ITB intervals [Symptom] Soiling of spots at ITB intervals may occur. [Cause] Foreign matter is fixed on the ITB, causing soiling of spots at ITB intervals. [Reference] How to check whether the spots appear at ITB intervals: Spots appear at intervals of approx. 5 A3-size sheets at continuous output.
  • Page 39: Soiled Image On The 1st Side Of 2-sided Print

    Soiled image on the 1st side of 2-sided print [Symptom] Soiling of many small black spots appears on the 1st side of 2-sided print. [Cause] When continuously feeding paper containing a high proportion of calcium carbonate (especially Mondi or UPM Fine, etc.), the PFA (material of belt surface) of the Pressure Belt Unit in the Primary Fixing Assembly is abraded when paper passes through the Primary Fixing Assembly and adhered to the back side of paper.
  • Page 40: Soiled Trailing Edge/soiled Paper Edge On Both Sides Of 2-sided Print

    Soiled trailing edge/soiled paper edge on both sides of 2-sided print [Symptom] Soiled trailing edge on 2-sided print or soiled paper edge may occur. [Cause] Ejection of Bk toner increases at continuous output of low duty image or in the high temperature environment, causing the Post-secondary Transfer Guide to be excessively soiled by toner.
  • Page 41: Vertical White Line On Solid Image Of Each Color

    Vertical white line on solid image of each color [Symptom] Vertical white line on solid image of each color may occur. [Cause] The above symptom occurs when a foreign matter gets stuck between the cylinder and the blade in the developing unit. [Service work] Remove foreign matter by the following procedure 1.
  • Page 42 3. Output about 10 test prints to verify the effect .
  • Page 43: Bk Soiling At The Front Edge On The Back Side

    Bk soiling at the front edge on the back side [Symptom] Bk soiling at the front edge on the back side may occur. [Cause] Toner always exists on the Secondary Transfer Outer Belt due to the scattering of ejected toner and waste toner; the toner is fixed onto the Secondary Transfer Outer Belt by the engagement pressure of Secondary Transfer Outer Belt against the ITB and the difference of peripheral speeds between the Secondary Transfer Outer Belt and the ITB.
  • Page 44: Uneven Density On A Bk Solid Image Due To The Uneven Resistance Of Itb

    Uneven density on a Bk solid image due to the uneven resistance of ITB [Symptom] Uneven density [a] may occur on the 2nd side of 2-sided page when a Bk high density image is output. The arrow [b] indicates the feed direction. [Cause] When the resistance of ITB gets greater precipitously, the primary transfer voltage of Bk will get lower than the supposed voltage.
  • Page 45 [Attention] The density on a high density image may be lower when the secondary transfer voltage gets lower by changing this setting. If the symptom does not improve, then check other factors.
  • Page 46: Uneven Density On The Second Side Of A Black Halftone Image

    Uneven density on the second side of a black halftone image [Symptom] Uneven density [a] may appear on the second side of a black halftone image. The arrow [b] indicates the direction of feeding. [Cause] After the first side has passed through the fixing assembly, the paper may have wavy curls [a]. If printing in two-sided mode on the paper sheet with the wavy curls, it allows gaps between the ITB and the sheet during the secondary transfer, toner scatters in the gaps and results in the aforementioned symptom.
  • Page 47 7) Output the image having shown the symptom, and check that the symptom does not occur. If the improvement of the symptom is insufficient, follow the step 8). 8) Service Mode (level 2) > Mode List > COPIER > Option > IMG-TR > "2TRSPADJ" is changed to "3". The setting range is from "-3"...
  • Page 48: Edge Soiling Due To A Soiled Fixing Inlet Guide

    Edge Soiling due to a soiled fixing inlet guide [Symptom] When feeding a wide media after reams of outputting of same size paper with high-density image, edge soiling [a] may occur on the edges of the media. The arrow [b] indicates the direction of feeding. [Cause] Floating pre-fixing toner adheres to the fixing inlet guide when high-density images are fed.
  • Page 49: Image Failure Occurring Repeatedly At The Same Interval (xx Pitch)

    Image failure occurring repeatedly at the same interval (xx pitch) [Symptom] Repeating image failure [a] whose intervals are same pitch may occur. The arrow [b] indicates the direction of feeding. [Cause] The image failure occurs when rollers have foreign matters or flaws. [Service work] Check the rollers or Belts of a) to o) below.
  • Page 50 a) When the interval is 264 mm pitch, check Drum [a]. b) When the interval is 55 mm pitch, check Developing Upper Cylinder [b] of the DEVELOPING ASSEMBLY (FM1-A304). c) When the interval is 45 mm pitch, check Developing Lower Cylinder [c] of the DEVELOPING ASSEMBLY (FM1-A304). [Note] If the failure occurs in all the colors, check Fixing Inner Delivery Upper Roller [o].
  • Page 51: Stains On The Back Side Of Paper Or Uneven Density At Regular Interval (5.0mm) Due To The Scraped Drive Shaft When Outputting An Image

    Stains on the back side of paper or uneven density at regular interval (5.0mm) due to the scraped drive shaft when outputting an image [Symptom] In the machines prior to the countermeasure cut-in serial number in factory described below stain on the back side of the paper or uneven density at regular interval (5.0 mm) [A] may occur when outputting the image.
  • Page 52 [Service work] Prepare the transfer cleaner drive unit (FM1-H026-000) that is assigned as service part newly and the super lube grease (FY9-6005-000), and follow the steps below: [Reference] - The transfer cleaner drive unit (FM1-H026-000) is a high durable part (replaced after printing 9000K). - If the shaft is replaced by itself, prepare the new-type shafts to replace.
  • Page 53 4) Remove the 2 screws [1], and remove the pre-fixing feed upper cover [2]. 5) Disconnect the connectors [1] in the 3 sections, and remove the cable from the saddle. 6) Remove the sensor flag [1] and the tension spring [2]. 7) Remove the 4 screws [1].
  • Page 54 [Reference] If the cable on the rear side is removed in this state, the 2nd transfer cleaner assembly can be removed from the pre-registration/feed unit. However, all the steps from the following steps or later can be performed while the 2nd transfer cleaner assembly is remained on the pre-registration/feed unit.
  • Page 55 12) Attach the new transfer cleaner drive unit (FM1-H026-000). Check that the 2 pins [a] are thoroughly inserted, and secure it with the 4 screws removed in the step 10). 13) Apply the same amount of super lube grease as 1 grain of rice (20mg) respectively to the entire surface of the 2 shafts [a] of the transfer cleaner drive unit.
  • Page 56 In order to correct the shift of the position between the waste toner discharge outlet and inlet, hold the 2nd transfer assembly together with the pre-registration/feed unit, and move it up and down one time. 19) Return the pre-registration/feed unit back to the main unit, and close the door. [Service parts] Part Number Description...
  • Page 57: Soiled Edge On The Leading Edge And The Trailing Edge Of Paper Caused By Rubbing Against The Flapper On The Delivery Reverse Unit

    Soiled edge on the leading edge and the trailing edge of paper caused by rubbing against the flapper on the delivery reverse unit. [Symptom] A one-sided printing on the heavy paper with face-down delivery may cause soil, which is different from toner stain, on the leading edge and trailing edge of the back side (non-printed side) of the paper.
  • Page 58: Uneven Density On The Second Face Of A Halftone Image Due To Uneven Distribution Of Moisture On Paper Surface

    Uneven density on the second face of a halftone image due to uneven distribution of moisture on paper surface [Symptom] When outputting a halftone image in duplex mode, uneven density [a] might appear on the second face of paper. The arrow [b] indicates the feed direction. [Cause] When outputting in duplex mode, the paper may wait at the duplex path assembly prior to the printing on the second face of the paper.
  • Page 59 [Attention] The density on a high density image may be lower when the secondary transfer voltage gets lower by changing this setting. If the symptom does not improve enough, change the setting of the secondary transfer voltage back to the original one , and then go to the step 7).
  • Page 60: Gloss Lines On Image Due To The Scratches On The Surface Of Fixing Roller Which The Refresh Roller Gives In Its Operation

    Gloss lines on image due to the scratches on the surface of fixing roller which the refresh roller gives in its operation [Symptom] When installing the product or when feeding the coated paper during the initial period ( feeding approx. 30,000 sheets) after the refresh roller replacement, thin gloss lines in the paper feed direction might occur on a main body whose serial number is earlier than the following countermeasure cut-in serial numbers in factory.
  • Page 61: Countermeasure Against Uneven Density At 10mm Intervals

    Countermeasure against uneven density at 10mm intervals [Symptom] Uneven density [A] at regular intervals of 10mm may appear during printing. [Cause] If a large amount of paper dust attaches onto the 192T gear connected to the drum drive assembly, this reduces the precision of meshing between the gears and leads to the above mentioned symptom.
  • Page 62 • For uneven density with Bk, replacing the 192T gears (FL3-0561-010) connected to the Y/M/C/Bk drum drive assemblies is recommended. 2) Refer to "Replacing the Main Station Rear Covers" in the service manual and remove the rear covers. 3) Remove the 2 screws [1] and the flywheel [2]. 4) Loosen the 2 screws [2] fixed to the shaft, remove the screw [3] and then the flywheel mount [1].
  • Page 63: Marks On Image Caused By Friction Due To Mini Gripper Edge (perfect Binder- B1/d1/e1)

    Marks on image caused by friction due to mini gripper edge (Perfect Binder- B1/D1/E1) [Symptom] The marks caused by friction [A] may appear on the first and last pages of glued stacked of sheets during printing. [Reference] This symptom remarkably occurs on glossy paper such as coated paper. [Cause] The stuck of sheets loaded on the height tray assembly is fed by sub gripper assembly and then transferred to the main gripper assembly.
  • Page 64 4) Remove the service PCB cover. • 1 screw 5) Turn on SW1-2 and SW2-8 on the service PCB and set the machine in service mode. [CAUTION] To keep the machine running in service mode, be sure to do so with the trimming assembly stowed inside. 6) Plug the power cord in the wall outlet.
  • Page 65 10) Turn on the power switch. 11) Turn on SW2-1 and -3 on the service PCB and then press the push switch PSW1 3 (three) times to stop the mini gripper at the vertical position. 12) Turn off the main switch and unplug the power cord from the wall outlet. 13) Remove the filter case unit.
  • Page 66 [CAUTION] When attaching the glue transport stay, hang the cut part of the stay to the projection of the glue supply entrance. 15) Stand behind the machine to face the back side and then remove screws [2] fixing the mini grippers [1]. •...
  • Page 67 18) Remove the connector [2] being the right side of mini gripper [1] on your right and then remove the screw [3] to disconnect the ground wire [4]. • 1 screw 19) Lift up (in the direction of the black arrow) left and right mini grippers to remove the 2 (two) mini grippers from the pins [1]. The following photo shows the state that 1 (one) mini gripper [2] has been taken from the back side of machine.
  • Page 68 21) Reassemble the parts in the reverse order from Step 13). [Attention] Make sure that the position of unit [1] being the side of mini gripper is correct and then put the mini gripper. Photo [A] shows upside-down position of the unit on the side of mini gripper. Photo [B] shows the correct position. [Service parts] Part Number Description...
  • Page 69: 264mm Drum Pitch White Band/ White Spots And Streaks On Images Due To Scratches On Cleaner Blade

    264mm drum pitch white band/ white spots and streaks on images due to scratches on cleaner blade [Symptom/Question] 264mm drum pitch white band/white spots and streaks on images may occur [Cause] Due to fusing toners on drum surface, white band/white spots may occur. In addition, such fussing toners may damage cleaner blade, and scratches on blade or chipped blade may cause streaks on images.
  • Page 70 [Note]Be sure to rotate the drum in the direction of arrows only shown in the following photo. 6) Remove the cleaning unit [1] from the drum unit, and replace the cleaner blade (FC5-8829-000) [2] with a new one. [Note] - Be sure not to damage the edge [a] of a cleaner blade. - To prevent damage, place the cleaner blade [2] upward.
  • Page 71: Stained Image And Uneven Gloss Due To Breakage Of Torsion Spring Pressurizing The Collection Roller

    Stained image and uneven gloss due to breakage of torsion spring pressurizing the collection roller [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory, Stained image and uneven gloss may occur. [Cause] The torsion spring, which is used for the primary fixing assembly [1] and the secondary fixing assembly [2], to pressurize the collection roller may be damaged [a].
  • Page 72 2) Lift the lever (C-A4) [1] and open the primary fixing inner delivery unit [2]. 3) Loosen the 2 screws [1] and slide the fixation pins [2] in 2 locations in the arrow directions. 4) Open the upper unit [1] slowly.
  • Page 73 5) Place paper [1] on the fixing belt to prevent the parts from dropping as shown in the photo below. 6) Remove the E-ring [1] and remove the damaged torsion spring (front side) [2]. 7) Apply the hanarl evenly to the entire circumference of the collection roller pressure shaft [a]. 8) Attach the new-type torsion spring (front side) (FU2-0419-010) [1]...
  • Page 74 9) Apply the hanarl evenly to one side of the washer [1]. 10) Place the washer [1] so that the hanarl-applied surface [a] faces the torsion spring (front side) [2]. 11) Apply the hanarl evenly to the entire surface [b] of the washer where the hanarl was not applied in the step 10).
  • Page 75 12) Attach the new E-ring [1] onto the washer 13) Move the paper placed in the step 5) to the opposite side (the torsion spring on the rear side) and replace it with the torsion spring (rear side) (FU2-0420-010) by following the steps in the order of 6) to 12). 14) Return the parts by reversing the procedure form the step 4).
  • Page 76: Stain On Back Of Papers And Abnormal Noise At The Secondary Transferassembly Due To Worn Out Gears

    Stain on back of papers and abnormal noise at the secondary transferassembly due to worn out gears [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory, Stain on back of papers, and abnormal noise may occur, at the secondary transfer assembly . [Cause] In the secondary transfer assembly, the gears used at [a] in the belt cleaner assembly and at [b] in the transfer cleaner drive unit are worn out, it may cause drive failure, leading to the aforementioned symptom.
  • Page 77 2) Apply the super lube grease in an amount of a grain of rice (approximately 20mg) to [c] and [d] of the belt cleaner assembly, evenly. In addition, attach a spacer (FE2-B033) [6] to [d], and rotate the shaft so that the super lube grease may spread around the shaft evenly.
  • Page 78 [Service parts] Part Number Description Q'ty Fig. No. FM1-U402-000 2ND TRNSFR. CLEANER GEAR SET 0 -> 1 FU2-1491-000 15T GEAR 1 -> 0 FU2-2543-000 15T GEAR 0 -> 1 FU2-1492-000 21T/15T GEAR 1 -> 0 FU2-2544-000 21T/15T GEAR 0 -> 1 FU2-1493-000 18T GEAR 1 ->...
  • Page 79: Streaks And Stains On Image In Feeding Direction Due To Breakage Of The Tension Spring

    Streaks and stains on image in feeding direction due to breakage of the tension spring [Symptom/Question] Streaks and stains on image in feeding direction may occur. When checking the collection roller upon the issue occurrence, the location of the soiled areas [a] is found to match between the streaks and stains on the image and the collection roller [1]. The arrow indicates the paper feeding direction.
  • Page 80 4) Attach the 2 new tension springs to both sides. (One for each side) 5) Attach the 2 retaining rings and the 2 bushings, which were removed in the step 2), to both sides (one for each side). [Note] When attaching the bushing, position the cutout section [b] of the bushing to align with the section [a] of the front web side plate [A] and the rear web side plate [B].
  • Page 81: Stain On Back Of Papers Attributed To Secondary Transfer Cleaning Failure Due To Breakage Of Cleaner Front Side Plate

    Stain on back of papers attributed to secondary transfer cleaning failure due to breakage of cleaner front side plate [Symptom/Question] Stain on back of papers due to secondary transfer cleaning failure may occur. [Cause] As the life of the machine advances, cleaner front side plate [1] of a belt cleaner assembly of a secondary transfer assembly may break [a].
  • Page 82 3) Refer to Service manual: "4 Parts Replacement and Cleaning" > "Image Formation System" > "Replacing the Secondary Transfer Bias Roller Cleaning Blade" and remove the screws [1] x4pcs, blade [2] x1pc and blade adjuster plate [3] x1pc. There are blades in 2 locations, right/left so remove them both. Shown below, [A] is the right blade and [B] is the left. In addition, there may be multiple numbers of blade adjuster plates [3] attached.
  • Page 83 5) Refer to Service manual: "4 Parts Replacement and Cleaning" > "Image Formation System" > "Replacing the Secondary Transfer Cleaning Brush Roller (Right/Left)" and remove both right [A] and left [B] Cleaning Brush Rollers. [A] Cleaning brush roller (Right) [B] Cleaning brush roller (Left) [1] Cleaning brush rolle [1] Cleaning brush roller [2] E-ring...
  • Page 84 9) Pull out the cleaner front side plate [1] slowly in the arrow direction. [Caution] At step 9), be careful not to expand the space between the upper blade support [1] and lower blade support [2] in the arrow direction. If it expand, cleaner rear side plate [3] may break. 10) Install the newly assigned service part, cleaner front side plate (FL0-5502-000) [1] by inserting in the direction shown in arrow slowly.
  • Page 85 [Note] Make sure there is no gap between the upper/lower blade supports and the cleaner front side plate. Photo [A] is showing that the cleaner front side plate is not inserted correctly, thus the shaft is seen and the bosses are not fitted. Photo [B] is the correctly installed status without gap.
  • Page 86 - After the installation of bias roller/bias roller 2 [1] in step7), check and confirm that the scraper sheet [2] is not turned up. [A] is showing turned up state of a scraper sheet [2], and [B] is a correct state of a bias roller, with the scraper sheet properly set. - When installing a left blade and a blade adjuster plate in step 3), make sure that a red marked line on the blade adjuster plate [a] align to the red marked line on the left blade [b].
  • Page 87 16) Remove the belt cleaner assembly of the secondary transfer assembly once more, remove the edge seal bases (rear/front) and fur covers (lower/upper). Refer to step 1) and 2). 17) Refer to step 3) and remove the right and left blades, and then adjust the thickness of each blade adjuster plates, 0.1mm thinner.
  • Page 88: Measures Against Poor Image Density On The Ends Of The Front And Rear Sides Of The Image

    Measures against poor image density on the ends of the front and rear sides of the image [Symptom/Question] In the machines prior to the Countermeasure cut-in serial number in factory described below poor image density may occur on both the ends (the end of the front side [a]/the end of the rear side [b]) of the image or on one side of the image with the width of approx.
  • Page 89 [Remedy/Answer] If the above symptom occurs, follow the procedures below: 1) Referring to Service Manual, replace the 4 parts, listed below of the primary corona assembly of the color that causes the poor image density, at the same time. - ETCHING GRID PLATE: FC0-9857 - 0.06MM CORONA WIRE 0.06MM (20M): FB4-3687 - WIRE CLEANING PAD HOLDER: FL2-0464 - WIRE CLEANING PAD BLOCK: FL2-4271...
  • Page 90 Part Number Description Q'ty Fig. No. FC0-9857-000 PLATE, ETCHING GRID 1 - > 1 FB4-3687-000 WIRE, CORONA, 0.06MM (20M) 1 - > 1 FL2-0464-000 HOLDER, WIRE CLEANING PAD 1 - > 1 FL2-4271-000 BLOCK, WIRE CLEANING PAD 1 - > 1 FC6-8137-000 BASE, FILTER 1 - >...
  • Page 91: Fixing Failure Due To Shaved Belt Tension Plate

    Fixing failure due to shaved belt tension plate [Symptom/Question] In the machines prior to the countermeasure cut-in serial number in factory described below,transmission shaft [1] of the 1st fixing pressure belt assembly may be detached, and with this detachment the belt tension plate [2] may be shaved. [A] is a belt tension plate in a normal condition, whereas [B] is a deformed condition, due to detachment and abrasion of a transmission shaft.
  • Page 92 [Remedy/Answer] Upon service visit for replacing the periodically replaced parts of 1st fixing assembly etc., check if there is any abrasion on front/ rear tension plates, and if any abrasion or detachment of a transmission shaft is observed, follow the steps below to replace the washers attached on both sides of the transmission shaft with the new type toothed lock washers (FE2-A267-000) , and also replace the transmission shaft (FC6-0335) with the new one at the same time.
  • Page 93 4) Remove the washer [A] from the transmission shaft, and replace with the new type toothed lock washer (FE2-A267-000)[B]. On this occasion, replace the transmission shaft with the new transmission shaft at the same time. [Reference] Photo below show the status with the new type toothed lock washer [2] attached. There is no difference between the two sides of the new type toothed lock washer.
  • Page 94 - When installing a bearing [1] on the transmission shaft, pushing down the rear belt tension plate [2] in the direction shown in arrow below would make it easier to fit it on. 6) In a similar way, follow the steps 2) to 5) for the front belt tension plate, which is located on the other side, and replace the washer to a new type toothed lock washer.
  • Page 95 *As the production of imagePRESS C1 series has ended, there is no countermeasure cut-in serial numbers. *As the production of imagePRESS C7000 series has ended, there is no countermeasure cut-in serial numbers. *As the production of imagePRESS C7011/C7010/C6011/C6010 series has ended, there is no countermeasure cut-in serial numbers.
  • Page 96: Faulty Feeding

    Faulty Feeding Dog-eared corner of the leading edge of paper due to the curl [Symptom] Dog-eared corner of the leading edge of paper due to the curl may occur when 2-sided printing is performed with media having high moisture. [Cause] Depending on the type of media, downward curl is increased at post-fixing of the 1st side, and the media will have upward curl when the 2nd side is fixed.
  • Page 97: Measures For Staple Alignment Failure (staple-q1/saddle-af2/aj2/ak2/am2/an2/booklet-q1/finisher-af1/aj1/ak1/am1/an1)

    Measures for staple alignment failure (Staple-Q1/Saddle-AF2/AJ2/ AK2/AM2/AN2/Booklet-Q1/Finisher-AF1/AJ1/AK1/AM1/AN1) [Symptom/Question] When printing multiple stapled sets, the last sheet of each set may be misaligned by 2 mm or more and stapled with being misaligned. There are reports from the field that alignment failure occurs in 6 to 9 sets when approx. 100 sets are stapled. Misalignment of the last sheet occurs on the outer side of the set as shown in the photo [A] or on the inner side of the set as shown in the photo [B].
  • Page 98 A-5) Pressing push switch SW385 determines shifting amount of the front alignment plate. A-6) Place A4 paper [1] on the intermediate process tray. (Be sure to push in the paper to the rear side of the process tray) A-7) Pressing switch SW383 [1] or SW384 [2] determines adjustment level. Adjust the position of the front alignment plate so that the A4 paper placed on the intermediate process tray does not warp when pushing the paper.
  • Page 99 A-8) Pressing push switch SW385 determines shifting amount of the front alignment plate. A-9) After the alignment plate position is adjusted to the position that is thought to be proper, be sure to check the result in the way shown in the attached video. When the alignment plate is adjusted in proper position, the paper placed in the process tray would enter the process tray smoothly after being pulled towards the front once with a finger and let go.
  • Page 100 B-3) Press SW383[1] or SW384[2] a few times to have the LED [3] to indicate "-1". [Reference] The default value is "0" and the paddle [4] height becomes lower when setting to "-1". B-4) Press switch SW385 again to complete this adjustment. Next, proceed to C. Adjusting Position of Feed Belt. C.
  • Page 101 C-3) Press SW383[1] or SW384[2] a few times to have the LED [3] to indicate "-2". [Reference] The default value is "0". When setting it "-2", the distance between the belt [4] and the paper becomes smaller and feeding force increases. C-4) Press switch SW385 again to complete the feed belt adjustment.
  • Page 102 5) Check staple quality of the printed document. The specification of staple misalignment for finisher is within 2mm depending on installation environment of the machine and papers used. After having the alignment plate and the paddle height adjusted to "-2" and the feed belt position to "-4", staple misalignment should improve to be within 2mm. If staple misalignment on all 100 sets of the printed document is within 2mm, the work completes here.
  • Page 103: 10mm Wide Soiled Edge At The Leading Edge Due To Components In Toner On Papers Being Attached

    10mm wide soiled edge at the leading edge due to components in toner on papers being attached [Symptom/Question] In the machines prior to the countermeasure cut-in serial number in factory described below,10mm wide soiled edge [a] may occur at the leading edge of printed papers. [1] [Cause] When the paper passes through the upper delivery guide assembly [1] and the lower delivery guide assembly [2], the components contained in toner on the paper may attach to the back-up roller [3] and the transmission shaft [4].
  • Page 104 1) Refer to Service Manual "4. Parts Replacement and Cleaning > "Pickup / Feed System" > "Pulling Out the Delivery/Reverse Unit" and pull out the Delivery/Reverse Unit". 2) Remove the 2 screws [1] and while lifting the lever [2], remove the delivery reverse cover 2 [3]. Remove the 3 screws [4] and then remove the delivery reverse cover 1 [5] and the delivery upper guide cover [6].
  • Page 105 a) Replace the transmission shaft in the upper delivery guide assembly with the new type transmission shaft (FE8-3616-010). a-1) Remove the securing screw [1] from the slide rail located in the rear side of the delivery/reverse unit. a-2) Remove the screw [1] located in the rear side of the delivery/reverse unit and pull out the positioning pin (Rear) [2] in the direction of the arrow.
  • Page 106 a-4) Refer to the figure below and remove the upper delivery guide assembly [1]. a-5) Clean the pollution on the driven roller surface [a] with lint-free paper moistened with alcohol. a-6) Remove the E-ring [1] and the bearing [2] from the transmission shaft.
  • Page 107 a-7) Remove the tension spring [1], the E-ring [2] and the bearing [3]. a-8) Remove the transmission shaft together with the drive swing plate from the upper delivery guide assembly. Remove the 3 E-rings, the 2 bearings, the gear and the dowel pin from the transmission shaft. Then, remove the drive swing plate and rest of the gears.
  • Page 108 b)Replace the transmission shaft in the lower delivery guide assembly with the new type transmission shaft (FE8-3617-010). b-1) Remove the harness from the 4 harness guides [1]. Remove the 2 connectors [2] and 3 screws [3] and then remove the motor unit [4].
  • Page 109 b-4) With the purple harness [1] set inside the wire saddles, remove the 2 screws [2] and move the harness guide sheet metal [3] in the direction of the arrow. b-5) Remove the screw [1]. Then, remove the gear/shaft unit [2] and the support plate [3]. b-6) Pull and remove the transmission shaft [1] with the gear [2] attached.
  • Page 110 b-7) Remove the 2 bearings [1], the 2 E-rings [2], the gear [3] and the dowel pin [4] from the transmission shaft removed in the step b-6). b-8) Apply about the size of a rice grain (20mg) of super lube grease to each area of where the bearings are engaged (2 colored areas indicated with arrows) of the new type transmission shaft (FE8-3617-010).
  • Page 111 5) Attach the parts in the reverse order from the step 4) to complete the work. [Service parts] Part Number Description Q'ty Fig. No. FE8-3616-000 SHAFT, TRANSMISSION 1 -> 0 FE8-3616-010 SHAFT, TRANSMISSION 0 -> 1 FE8-3617-000 SHAFT, TRANSMISSION 1 -> 0 FE8-3617-010 SHAFT, TRANSMISSION 0 ->...
  • Page 112: Malfunction

    Malfunction The shaft support of the secondary transfer outer belt unit is not moved due to that the shaft support is tilted when the releasing claw is pushed in [Symptom] In releasing the tension of the belt by pushing the shaft support of the secondary transfer outer roller holder (front), the shaft support may not be moved.
  • Page 113: The Secondary Transfer Outer Belt And The Outer Belt Tension Roller Holder Breakage Caused By Applied Load

    The secondary transfer outer belt and the outer belt tension roller holder breakage caused by applied load [Symptom] Each of the following symptoms may occur in the secondary transfer outer belt assembly of the machines earlier than the following countermeasure cut-in serial number in factory. a) Secondary transfer outer belt breakage Secondary transfer outer belt may be torn from the edge.
  • Page 114 a-2) The factor due to the wrong attachment of the side seal If the side seal of the belt cleaner assembly is attached with unfixed edge, the base area (mold) of the side seal touches the secondary transfer outer belt and that applies a load. It may result in the secondary transfer outer belt breakage. Photo [A] shows the state that the side seal (rear) is attached with unfixed edge [a], and photo [B] shows the state that the side seal is correctly attached [b].
  • Page 115 b) The claw of secondary transfer outer belt tension roller holder breakage When pressing the claw of the tension roller during some work and if the claw is pressed with finger on its edge, a force larger than expected is applied to the curved area of the claw, resulting in the above symptom. The figure [A] shows a correct state where the finger is put against the whole face of the claw.
  • Page 116 c) The claw of secondary transfer outer belt tension roller holder breakage Same as a) above, replace with the new type 2nd transfer belt assembly (FM1-A345-020), or prepare the following new type service parts and replace the old ones by following the steps below. •...
  • Page 117 c-3) Remove the screw [1]. Then, remove the sheet metal [2] and the spring [3]. c-4) Remove the E-ring [1]. Then, remove the roller holder [2], the ball bearing [3], the stopper plate [4] and the sheet metal [5] from the shaft. c-5) Attach the ball bearing and the stopper plate removed in the step c-4) to the new type roller holder (FE4-6074-010).
  • Page 118 - When attaching the sheet metal to the shaft part, be sure to have the protrusion [a] facing outward. c-7) Assemble the parts in the reverse order from the step c-3). [Reference] Combination of the new and the old type tension roller and roller holder are as below. Tension roller Old type New type...
  • Page 119 *1 The parts replacing work of a single part is difficult, so service parts assignment of the back-up roller is discontinued. If its replacement is required, prepare the new type secondary transfer belt assembly (FM1-A345-020) for the replacement. [Countermeasure cut-in serial numbers in factory] Model Serial number * b)
  • Page 120: Points To Note When Working On The Surroundings Of The Halogen Heater Of Fixing Assembly

    Points to note when working on the surroundings of the halogen heater of fixing assembly [Detail] One side of the halogen heater of fixing assembly is secured with the sheet metal and the other side has a leaf spring structure. If the halogen heater is pushed from the fixing sheet metal side, the insulator on the end comes off from the securing section, and the cables of the halogen heater may come in contact with the sheet metal etc.
  • Page 121 Check the securing state of both ends of the halogen heater of each product. The procedure begins with the work upon replacement of the halogen heater or upon installation of the unit having the halogen heater. If the insulator of the halogen heater is detached, go to the step D) Checking damage of the halogen heater cables and replacing the halogen heater (All the models in common).
  • Page 122 C) Checking the halogen heater of the pressure roller C-1) Check that the heater mounting plate on the front side and the insulator of the halogen heater end are correctly attached. C-2) Check that the heater mounting spring on the rear side and the insulator of the halogen heater end are correctly attached. D) Checking the halogen heater cable of the fixing pressure belt assembly D-1) Check if the halogen heater cable is appropriately wired.
  • Page 123 - imagePRESS C7010 Series The structures of the primary fixing assembly and the secondary fixing assembly are different. Perform the steps A) and B) for the primary fixing assembly, and perform the steps A), B) and C) for the secondary fixing assembly. A) Checking the halogen heater of the external heat belt A-1) Check that the heater mounting plate on the rear side and the insulator of the halogen heater end are correctly attached.
  • Page 124 B-2) Check that the heater mounting spring on the rear side and the insulator of the halogen heater end are correctly attached. C) Checking the halogen heater of the pressure roller C-1) Check that the heater mounting plate on the front side and the insulator of the halogen heater end are correctly attached. C-2) Check that the heater mounting spring on the rear side and the insulator of the halogen heater end are correctly attached.
  • Page 125 The photo [A] shows a state where the halogen heater cable [1] on the rear side is adequately arranged along the guide. The photo [B] shows a state where the halogen heater cable [1] on the rear side is pinched [a] between the guide and the separation drive mount.
  • Page 126 B-1) Check that the heater mounting plate on the front side and the insulator of the halogen heater end are correctly attached. B-2) Check that the heater mounting spring on the rear side and the insulator of the halogen heater end are correctly attached. C) Checking the halogen heater of the pressure roller C-1) Check that the heater mounting plate on the front side and the insulator of the halogen heater end are correctly attached.
  • Page 127 - All the models in common Checking damage of the halogen heater cables and replacing the halogen heater If the insulator of the halogen heater end is detached, secure the insulator in the correct position. If the insulator of the halogen heater end of the working machine is detached, check whether the halogen heater cables are damaged.
  • Page 128: Points To Note When Installing A Lower Entrance Guide

    Points to note when installing a lower entrance guide [Symptom/Question] When installing a lower entrance guide [1] to the secondary transfer outer roller holder (front) [2], it could damage a varistor plate [3]. [A] is the normal state and [B] is showing the damaged varistor plate which was broken from the base. [Cause] When installing a lower entrance guide [1] from the direction shown in arrow below, the bent part [a] of the lower entrance guide could hit the varistor plate [2], causing the above symptom.
  • Page 129: Jam (main Unit)

    Jam (Main Unit) 0128 jam code due to high density image output in a high temperature/humidity environment [Symptom] 0128 jam may occur when an image of high density exceeding 200% is printed out on a sheet of paper that has been left in a high temperature/humidity environment.
  • Page 130 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Choose and perform between the below a) and b). a) Reduce the fixing temperature to improve the symptom. a-1) Select "Adjust Gross/Fine Black" and press "Change". [Reference] In case Adjust Gross/Fine Black will not be displayed on the control panel, change the setting value of Service Mode >...
  • Page 131 [Caution] Changing the value may cause glossiness of image may slightly decrease. a-3) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom improvement is inadequate, decrease the setting value of step a-3) down to "-3" by "1" value while observing the symptom.
  • Page 132: Measure Against 0300jam(wrong Detection Of Double Feed)at Feeding Of Washi (jpn Paper)

    Measure against 0300JAM(wrong detection of double feed)at feeding of Washi (JPN Paper) [Symptom] When feeding Washi(JPN Paper),0300JAM may occur. 0300JAM : Detected Double Feed [Cause] When Washi (JPN Paper) such as "Kiku (93 g/m2)" is fed, the output of the sensor may be reduced due to the principle of the Double Feed Sensor, resulting in the incorrect detection of double feed.
  • Page 133: 0114/0119 Jam Codes/abnormal Sound Due To The Fixing Assembly 86t Gear With Missing Teeth

    0114/0119 jam codes/abnormal sound due to the fixing assembly 86T gear with missing teeth [Symptom] 0114 jam, 0119 jam or abnormal sound from the fixing assembly may occur in the machine earlier than the following countermeasure cut-in serial numbers in factory. - 0114 JAM : Primary Fixing Inner Delivery Sensor 1 (PS305) Delay jam - 0119 JAM : Secondary Fixing Inner Delivery Sensor 1 (PS313) Delay jam [Cause]...
  • Page 134 [Service work] When the above-mentioned symptom occurs, prepare new type 86T which is strengthened gear (FU6-0336- 020) [2] and then replace the gear referring "Replacing the primary fixing roller, bearings, and insulating bushes" or "Replacing the secondary fixing roller, bearings, and insulating bushes" for the service manual. [Reference] The old type 86T gear (FU6-0336-010)[1] has a permanent pen marking [a] in the hollow of the surface.
  • Page 135 Below are the steps for replacing the separation drive mount 2 and the separation drive mount 1. 1) Remove the heater retainer plate referring to the "Replacing the Primary Fixing Roller, Bearings, and Insulating Bushes" in the service manual. 2) Disconnect the connector [1] and remove the 1 screw [2] to remove the cable guide [3]. 3) Remove the 2 screws [1] to remove the connector [2] from the separation drive mount 2.
  • Page 136 When replacing the separation drive mount 2 and an e-ring, proceed to the step 5). When replacing the separation drive mount 2, the separation drive 1 and an e-ring, proceed to: A) Steps for replacing the separation drive mount 2 and the separation drive mount 1. 5) Remove the e-ring [1] and the screws [2][3] to remove the separation drive mount 2.
  • Page 137 A-2) Remove the 3 screws [1] and the e-ring [2], and remove the separation drive mount 2 [3] from the separation drive mount 1 [4]. Then, remove the separation drive plate/gear/roller [5] and the separation drive shaft/bearing/19T gear [6] from the separation drive mount 1 [4].
  • Page 138 A-7) Loosen the mounting screw [1] on the separation drive mount unit. Then, lift the separation drive mount unit [2] and have the 19T gear push up the fixing 86T gear [3] (including the fixing roller, the insulating bush and the bearing). While in this state, tighten the mounting screw [1] on the separation drive mount unit again and secure the unit.
  • Page 139 Part Number Description Q'ty Fig.No. *2 Previously set up as service part. [Countermeasure cut-in serial numbers in factory] Serial number Model imagePRESS C10000VP Series FS US/J WBE15006 WBE10483 imagePRESS C10000VP Series FS EUO WBF15012 WBF10530 imagePRESS C10000VP Series FS CN WBG00540 WBG00522 * a) Change the old type gear to new type 86T gear (FU6-0336-020).
  • Page 140: Measures When The Display Of Jam 011b/0118/010f/021b/0218/020f/0a1b/0a18/0a0f Cannot Be Canceled (pod Deck Lite-b1/c1/paper Deck Unit-e1/f1)

    Measures when the display of jam 011B/0118/010F/021B/ 0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck Lite- B1/C1/Paper Deck Unit-E1/F1) [Symptom] The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machines produced before the serial numbers mentioned in the list below.
  • Page 141 3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out roller feed guide. 4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide. 5) Replace the feed guide with the lower feed guide (FL0-2918-000).
  • Page 142 Model Serial number PAPER DECK UNIT_-F1 A4 WES05369...
  • Page 143: Measures Against 012d Jam Occurrence

    Measures against 012D jam occurrence [Symptom/Question] 012D jam may occur with the machines earlier than the following countermeasure cut-in serial numbers in factory. - 012D : Delivery sensor 3 delay jam. [Cause] The decurler drive shaft, the decurler drive shaft 1 or the swing shaft 1 being shaved in the delivery guide assembly causes the symptom.
  • Page 144 a-2) Remove the 5 screws that connect the delivery upper guide unit and the delivery duct [1], and remove the delivery duct [1]. a-3) Remove the 3 connectors [1] on the rear side of the delivery upper guide unit (rear side of the machine), and remove the cables from the edge saddle/wire saddle [2] at 4 locations.
  • Page 145 a-5) Remove the 1 screw [1] and remove the decurler drive swing plate 2 [2]. If it is not easy to remove the decurler drive swing plate 2, remove it by pressing and separating the abutting gear [3] with a finger as shown in the photo [A]. a-6) Disassemble the decurler drive swing plate 2 removed in the step a-5), into the E-ring, the gear, the parallel pin, the ball bearing and the decurler drive shaft [1], and replace it with the new-type decurler drive shaft (FC6-2447-010) [1] and the new ball bearing (XG9-0520-000).
  • Page 146 a-8) Assemble the decurler drive shaft by reversing the procedure from the stepa-5). b) Step to replace the decurler drive shaft 1 (FC6-8472-010) b-1) Remove the 2 screws [1] and remove the delivery reverse cover 1 [2]. b-2) Remove the 2 screws [1] and remove the delivery reverse cover 4 [2]. b-3) Remove the 2 screws [1], and remove the delivery reverse cover 2 [3] while lifting the lever (C-B2) [2].
  • Page 147 b-4) Remove the fan connector on the front side of the reverse/delivery unit from the relay connector [1], and remove the cables from the respective wire saddles [2]. After that, remove the 2 motor connectors [3] on the lower side of the motor. b-5) Remove the 3 screws [1] and remove the motor unit [2].
  • Page 148 b-7) Apply the same amount of super lube grease as a grain of rice (approx. 20mg) to each entire circumference of both the ends [a] of the new-type decurler drive shaft 1, and then assemble the parts disassembled in the step b-6) into the motor unit. b-8) Assemble the decurler drive shaft by reversing the procedure from the step b-5).
  • Page 149 c-3) Referring to "a) Step to replace the decurler drive shaft", perform work from the step a-1) to a-4). c-4) Lift the lever (C-B2) [a] of the delivery upper guide unit, and remove the E-ring [1] and the ball bearing. c-5) Remove the tension spring [1] of the drive swing plate on the rear side of the delivery upper guide unit (the rear side of the machine), and pull out the drive swing plate [2] together with the shaft [3].
  • Page 150 c-6) Disassemble the drive swing plate into the E-ring, the gear, the swing shaft 1 [1], the pin and the ball bearing etc., and replace the swing shaft 1 [1] and the ball bearing that fits the swing shaft with the new-type swing shaft 1 (FC5-9920-010) and the 2 new ball bearings (XG9-0520-000).
  • Page 151 c-10) The end [a] of the shaft inserted in the step c-8) is where the ball bearing were in contact with. Apply the same amount of the super lube grease as 2 grains of rice (approx. 40mg) to the entire circumference of this portion [a], and then attach the new ball bearing (XG9-0779-000) and the E-ring.
  • Page 152: 012a Jam Code Due To Lack Of Strength In The Decurler Drive Roller

    012A Jam code due to lack of strength in the decurler drive roller [Symptom/Question] In the machines prior to the countermeasure cut-in serial number in factory described below,012A jam may occur. -012A : Merging path lower sensor delay jam [Cause] The shafts of some decurler drive rollers (FC7-1597-000) [1] inside the fixing merging path unit may be broken or shaved due to lack of strength.
  • Page 153 - Decurler drive roller (FC7-1597-010): 1 pc - Ball bearing (XG9-0856-000): 2 pcs - E-ring: Do not reuse the removed E-ring. Prepare a new one. - Super lube grease: FY9-6005 1) Remove the second fixing assembly [1], and then remove the fixing merging path unit [2]. 2) Remove the driven roller/decurler drive roller from the fixing merging path unit.
  • Page 154 [Reference] How to identify the new-type decurler drive roller: since quenching treatment is performed at the section [a], section [a] of the new type is blacker than that of the old type. (The photo below shows the shaft before the measure is taken.) 4) Install the fixing merging path unit to the main unit.
  • Page 155: 0119/011a Jam Code Due To Folded Corner Of Paper Edge

    0119/011A jam code due to folded corner of paper edge [Symptom/Question] The corners of paper with high rigidity such as label paper and heavy paper may be folded and 0119/011A jam may occur. - 0119 : Secondary Fixing Inner Delivery Sensor 1 - 011A : Secondary Fixing Inner Delivery Sensor 2 [Cause] The separation claw [3] of the separation claw assembly 2 [1] of the second fixing assembly is in contact with the pressure roller...
  • Page 156 2) Remove the 2 screws [2], release the hook [3] and remove the inner paper delivery reinforcement plate [1]. 3) Press the 2 screws [1] to move the separation claw fixing plate [2]. 4) Remove the 6 screws [2] and the 12 bosses [3], remove the 6 separation claw assembly 2 [1], and replace them with the new- type separation claw assembly 2.
  • Page 157 5) Install the parts in the reverse order from the step 4). [CAUTION] Mind the following points when attaching the separation claws to the separation claw adjust plate of the paper delivery assembly with screws. a) Check if the embosses [a] are securely fit into the holes on the separation claw adjust plate and also if the separation claw adjust plate is not coming on top of the embosses.
  • Page 158 c) Make sure if the spring of the separation claw is not coming off. [c] shows a state where the spring is attached properly and [d], a state where it has come off. [Service parts] Part Number Description Q'ty Fig. No. FM1-A401-010 SEPARATION CLAW ASSEMBLY, 2 6 ->...
  • Page 159: Jam (delivery Options)

    Jam (Delivery options) 1004 Jam Code or folded corner on printed out paper due to positional displacement of support (Staple/Saddle/Booklet/ Finisher) [Symptom] 1004 jam or folded corner of printed out paper may occur on machines with serial number earlier than the following countermeasure cut-in serial numbers in factory.
  • Page 160 Part Number Description Q'ty Fig.No. FM3-5188-040 SIDE REGIST, SENSOR PCB ASS'Y 0->1 B) Finisher AN1/AF1/AJ1, Saddle Finisher AN2/AF2/AJ2 Part Number Description Q'ty Fig.No. FM4-7157-010 SIDE REGIST, SENSOR PCB ASS'Y 1->0 FM4-7157-020 SIDE REGIST, SENSOR PCB ASS'Y 0->1 [Countermeasure cut-in serial numbers in factory] Model Serial number Finisher-AJ1 UL...
  • Page 161: Jam Code Due To Meshing Failure Of The Timing Belt (staple-w1/booklet-w1/saddle-an2/finisher-an1)

    110F Jam code due to meshing failure of the timing belt (Staple- W1/Booklet-W1/Saddle-AN2/Finisher-AN1) [Symptom] 110F Jam may occur during print using finisher. -110F: Lower delivery sensor (PS6) Stationary jam [Cause] When the belt roller [2] of the process upper guide tilts to the processing feed motor (M26) [1] side, the distance between the shafts [a] becomes smaller and makes it easier for the timing belt to get loose.
  • Page 162 [Reference] When a round stick is not available to insert, remove the connecting shaft [1] from the engine and the finisher, and insert it into the positioning holes of the plate and the upper dispose guide. In the photo [A] below, the shaft [1] is aligned with the rear plate. In the photo [B], the shaft [1] is aligned with the front plate. 3-2) Tighten the 4 screws that were loosened in the step 3-1).
  • Page 163 4-2) Loosen the 2 screws [1] on the operation feed motor (M26), move the motor in the direction of the arrow until it stops and fully tighten the screws. 4-3) With the 2 screws [2] that were removed in the step 4-1), temporarily secure the paper delivery drive assembly (L). 4-4) Move the paper delivery drive assembly (L) in the direction of the arrow until it stops and fully tighten the 2 screws [2].
  • Page 164 4-5) Make some prints and check that the above issue does not occur.
  • Page 165: 1008 Jam Code Due To Nip Failure Of Post Card Feeding Rollers (finisher)

    1008 Jam Code due to nip failure of post card feeding rollers (Finisher) [Symptom] In the machine earlier than the following countermeasure cut-in serial numbers in factory, when feeding a postcard or a paper with a length less than 182mm in feeding direction, were ejected, 1008 jam may occur in rare occasion. -1008 Jam: Buffer path 2 sensor (UN14) Delay Jam [Cause] When pull in current value of the solenoid was insufficient and the installed position of estrangement solenoid unit (SL11) [1] was...
  • Page 166 b-4) Remove screws [1] x3pcs, remove the estrangement solenoid unit [2]. b-5) Replace with a new estrangement solenoid unit (FM1-A170-010) [1]. b-6) Loosen the screws [1] x2pcs, which are fixing the estrangement solenoid unit. b-7) Push in the middle part [1] of the arm of estrangement solenoid unit, by a finger in a direction indicated by arrow. Measure the height[b] between the bottom of buffer guide [2] to the corner of an idler roller holder by a scale.
  • Page 167 [Reference] Marking the corner [1] of the idler roller holder by a permanent marker, may make the adjustment easier. b-8) Fix the solenoid by screws [1] x2pcs. b-9) Reassemble the parts in reverse order from the step b-3). [Service parts] Part Number Description Q'ty...
  • Page 168 [Countermeasure cut-in serial number in factory1] Model Serial No. STAPLE FIN-Q1 UL No implemented due to production discontinuance STAPLE FIN-Q1 EU/O No implemented due to production discontinuance BOOKLET FIN-Q1 UL No implemented due to production discontinuance BOOKLET FIN-Q1 EU/O No implemented due to production discontinuance STAPLE FIN-W1 UL SWT50501 STAPLE FIN-W1 EU/OT...
  • Page 169 Model Serial No. FINISHER-AN1 EU/OT WBQ50108 FINISHER-AN1 CN WBR50025 SADDLE FIN-AN2 US WBT50432 SADDLE FIN-AN2 EU/OT WBU50201 SADDLE FIN-AN2 CN WBV50006...
  • Page 170: 1014/1086/10b5/10e9/17b5/17e9 Jam Codes Due To Softened Spacer (paper Folding Unit/document Insertion / Folding Unit)

    1014/1086/10B5/10E9/17B5/17E9 Jam codes due to softened spacer (Paper Folding Unit/Document Insertion / Folding Unit) [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory,when making copies using the paper folding unit, 1014/1086/10B5/10E9/17B5/17E9 Jams may occur. - 1014: Slowdown timing sensor (S24) Delay Jam - 1086: Inlet sensor (S20), Slowdown timing sensor (S30) Delay Jam - 10B5: Slowdown timing sensor (S24) Delay Jam - 17B5: Slowdown timing sensor (S24) Delay Jam...
  • Page 171 3) Fully open the right feeder guide unit [3], remove the 2 screws [1] and then remove the right inner cover [2]. 4) Look inside the unit from where the right inner cover was removed from and press the 2 spacers [1] from the bottom side using needlenose pliers, etc.
  • Page 172 5) Attach the new type spacers [B] to the areas in front and rear sides of the folding unit as marked with circles [1] in the photo below. [A] is the old type spacer. 6) Attach the spacers in the arrow side [c] of the reference lines [a] and [b]. A deviation up to +2mm in the arrow side [c] can be tolerated.
  • Page 173 Model Serial No. Document Insertion / Folding Unit-K1 EU/O WGK00631~ Document Insertion / Folding Unit-K1 CN WGL01726~...
  • Page 174: Jam Code Due To Meshing Failure On Timing Belt Of Operation Feed Motor (m26) (staple/saddle/booklet/finisher)

    110F jam code due to meshing failure on timing belt of operation feed motor (M26) (Staple/Saddle/Booklet/Finisher) [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory, when printing using the finisher, 110F jam may occur. - 110F: Lower Delivery Sensor (PS6) Stationary Jam [Cause] The timing belt [2] in the operation feed motor (M26) [1] is designed to keep its tension and prevent from being loose by having the tensioner [3] pressed in the direction of the arrow.
  • Page 175 3) Remove the 2 screws [1] and then remove the motor [2]. Then, attach the motor to the paper delivery drive assembly (L) which is included in the set. To attach the motor, use the 2 screws that were previously removed [1]. 4) After attaching the timing belt [2] that is included in the set to the paper delivery drive assembly (L) [1] with the motor attached, attach the whole thing to the machine using the 2 screws removed in the step 2).
  • Page 176 5) Loosen the screw [2] on the tensioner plate of the paper delivery drive assembly (L) [1]. (By loosening the screw, tension is applied to the timing belt.) 6) Tighten the screw which was loosened in the step 5) and attach the rear cover. [ Service parts] Part Number Description...
  • Page 177 Model Serial No. SADDLE FINISHER-AF2 EU/O No implemented due to production discontinuance SADDLE FINISHER-AF2 CN No implemented due to production discontinuance SADDLE FINISHER-AJ2 UL No implemented due to production discontinuance SADDLE FINISHER-AJ2 EU/O No implemented due to production discontinuance SADDLE FINISHER-AJ2 CN No implemented due to production discontinuance SADDLE FINISHE-AK2 UL NWF50146...
  • Page 178: Error Code

    Error Code Measure against power supply errors _ the harness routing list classified according to power supply systems of 12V/24V/38V [Symptom] [Cause] [Service work] When the power supply error (E260) occurs, take proper action referring appropriate the harness routing classified according to power supply systems of 12V/24V/38V the harness routing list classified according to power supply systems A) When the power supply error for 12V models occurs, take proper action referring following harness routing.
  • Page 179 C-2) 24VB system C-3) 24VC system C-4) 24VD system C-5) 24VE system...
  • Page 180 C-6) 24VF system C-7) 24VH system C-8) 24VI system C-9) 24VJ system...
  • Page 182: E025-0x51 Due To The Continuous Paper Passing Of Entire Solid Image Whose Size Is A3 Or Larger

    E025-0x51 due to the continuous paper passing of entire solid image whose size is A3 or larger. [Symptom] E025-0 x51 might occur if the size of media is A3 or larger (A3, 12X18, 13X19, SRA3 etc.) when continuous paper passing of entire solid image is performed.
  • Page 183: Remedy When E260-0fxx (power Supply Error In Multiple Locations) Occurs

    Remedy When E260-0Fxx (Power Supply Error in Multiple Locations) Occurs [Symptom] There is the case that E260-0Fxx (the power supply error of plural points) occurs. [Cause] [Service work] 1) Check the bit display of Service Mode (Level 2) > Mode List > COPIER > Display > MISC > [PWR-GP1] to [PWR- GP16]. The error point is the place displayed "1"...
  • Page 184 a) For the case that bit1 of [PWR- GP1] shows "1". (All 12V errors of Sub Station are detected.) a-1) Check if there is a disconnected connector or a cutoff harness between UN401/J6011 to UN311/J4000 and UN311/J4070 to UN124/J1072. a-2) Check if there is a pinch of harness at the 15 points which are indicated the following table for 12VB-3 system and filled in blue.
  • Page 185 c) For the case that bit1 to bit14 of [PWR- GP1] show "1". (All 12 V errors of Main Station and Sub Station are detected.) c-1) Check if there is a disconnected connector or a cutoff harness between UN531/J201B to UN401/J6001, UN401/J6024 to UN102/J1812 and UN102/J1810 to UN124/J1001.
  • Page 186 i-2) Check if there is a disconnected connector or a cutoff harness between UN311/J4013 to UN402/J6303. i-3) Check if there is a disconnected connector for UN402/J6301 and J6302. i-4) Replace the UN402 (Fixing Relay PCB). j) For the case that bit1 of [PWR- GP6] shows "1". (All 24V errors of 24VA system are detected.) j-1) Check if there is a disconnected connector or a cutoff harness between UN520/J202A to UN401/J6002.
  • Page 187 t-2) Check if there is a disconnected connector for UN401/J6025 and UN102/J1804. u) For the case that bit4 to bit10 of [PWR- GP10] show "1". (Contact failure of 24VD system is detected.) u-1) Check if there is a disconnected Relay connector (J7876) between UN401/J6018 to UN102/J1803. u-2) Check if there is a disconnected connector for UN401/J6018 and UN102/J1803.
  • Page 188: E029-0x01 By The Incorrect Position Of Shutter Solenoid Or Error Of Shutter Slide Lever

    E029-0x01 by the incorrect position of Shutter Solenoid or error of shutter slide lever [Symptom] When installing or operating, E029-0x01 may occur on the following serial numbers affected. - E029-0x01 : Home position error of the drum patch sensor shutter (x) was detected. (x:1/2/3/4=Y/M/C/ Bk ) [Cause] The following three four causes results in the above-mentioned symptom.
  • Page 189 d). Dirt of the detection surface of the patch sensor shutter solenoid sensor After some endurance time, the detection surface of the patch sensor shutter solenoid sensor [1] gets dirty, and this may cause false detection. [Reference] There is 1 patch sensor shutter solenoid sensor per process unit of each color. (Y : , M : PS402, C : PS403, Bk : PS404) [Service work] Take the following steps depending on the cause:...
  • Page 190 3) Turn the lever (B-E1) [1] to unlock and remove 1 (one ) stepped screw [4]. After that unlock 4 release levers [2] and detach the ITB frame unit cover [3]. 4) Turn 2 release levers [1] to release the application of pressure to the ITB frame unit [2]. 5) Pull out the dust-proof glass [1].
  • Page 191 6) Pull out the primary charging assembly [1]. 7) Lift up the developing assembly pressure release lever [4], pull it to the front until it is locked and then pull the developing assembly [5] toward to dismount it. [6] indicates the color label of developing assembly. 8) Remove 1 (one) screw [1] to detach the drum shaft knob [2].
  • Page 192 [Caution] When attaching the drum shaft, rotate the side face of the drum flange [1] counterclockwise by hand, and align the groove [2] of the drum shaft with the groove [3] of the drum flange. (Be sure to rotate the drum counterclockwise in order to prevent the scoop-up sheet from flipping.) 9) Remove 2 wire saddles [1], 1 (one) connector [2] and 1 (one) screw [3] to free the harness [4].
  • Page 193 11) Insert the toner dust tool [1] into the toner shutter area [a] and tap it to drop the toner dust accumulated. 12) While holding the harness [1], hold the handle [2] to pull out the process unit [3]. Discard the toner accumulated in the waste toner holder [4].
  • Page 194 14) Lift up the process unit to demount from the rails while holding the red-circled area of the process unit. 15) Place the process unit [1] in the stable place to remove 1 (one) screw [2]. 16) Hold the harness guide [a] like the photo below and release it from 2 claws [b] to be free.
  • Page 195 [Caution] When attaching the harness guide [a], engage it with the 2 claws [b] firmly and press down with fingers. 17) Make 2 screws [1] half turn to loosen them. The following photos show the mounting screws of patch sensor shutter solenoid for Y/M.
  • Page 196 [Caution] - When holding the patch sensor shutter solenoid, press and compress [b] area of the slide lever, not [a] area. - Operate this step checking the opening state of patch sensor shutter. When the shutter is opened by only [a] action, the shutter cannot be opened completely as [c] shows.
  • Page 197 20) Check if the patch sensor shutter opens and closes smoothly and also the shutter is opened fully when it is opened. 21) Reassemble the parts in reverse order from Step 16). 22) Implement Service Mode > COPIER > Function > MISC-P >AT-IMG-X since the operations of releasing and applying pressure to the intermediate transfer unit had been executed.
  • Page 198 [Countermeasure cut-in serial number in factory] Model Serial number Factory measure a) Factory measure b) Factory measure c) iPR C10000VP series JP WEK10001 WEK10014 WEK10026 iPR C10000VP series US WBC00516 WBC10054, WBC10100 WBC10057, WBC10060 or later iPR C10000VP series EU / O WEJ00501 WEJ10019 WEJ10154...
  • Page 199: E842-0051/0052 Due To Shift In Position Of The Secondary Fixing Delivery Lower Separation Claws

    E842-0051/0052 due to shift in position of the Secondary Fixing Delivery Lower Separation Claws [Symptom] E842-0051 or E842-0052 may occur when turning on the main power of machine after being shipped without cushioning materials. -E842-0051: An error in engagement operation of the Secondary Fixing Separation Claw was detected during initialization. -E842-0052: An error in disengagement operation of the Secondary Fixing Separation Claw was detected during initialization.
  • Page 200 5) Install back the secondary fixing assembly in the reverse order from the step 3). 6) Start the machine and ensure that the error does not occur. If the symptom does not improve, then check other factors.
  • Page 201: Precautions Against An Erroneous Assemblage Of The External Heat Unit

    Precautions against an erroneous assemblage of the external heat unit [Symptom] In the machines prior to the countermeasure cut-in serial number in factory described below a component part of the external heat unit in the primary/secondary fixing assembly, for instance when the external heat belt is replaced, if the parts are assembled erroneously, the following symptoms may occur.
  • Page 202 [Service parts] Part Number Description Q'ty Fig.No. FM1-A379-000 THERMOSWITCH UNIT 2 -> 0 840A 840B FM1-A379-010 THERMOSWITCH UNIT 0 -> 2 FM1-A377-020 EXTERNAL HEATING ASSEMBLY (200V,208V) 1 -> 0 840A FM1-A377-030 EXTERNAL HEATING ASSEMBLY (200V,208V) 0 -> 1 FM1-A411-020 EXTERNAL HEATING ASSEMBLY (400V) 1 ->...
  • Page 203: Points To Note When Installing, Removing And Cleaning The Primary Corona Assembly

    Points to note when installing, removing and cleaning the primary corona assembly [Symptom] E060-0x01 or black lines on image may occur due to deformation of the parts in the primary corona assembly caused by installation, removal and cleaning of the primary corona assembly. - E060-0x01 : Primary Charging Wire error (y = 1:Y, 2:M, 3:C, 4:Bk) [Service work] Be sure to pay attention to the points noted below when performing the following work.
  • Page 204 C) When loosening the yellow screws in the slider When loosening the yellow screws in the slider, place the primary corona assembly sideways as in the photo [A] and loosen the screws. The leaf spring of the shutter may deform when placing the unit as in the photo [B] and loosening the screws. D) When removing and installing the shutter When removing the shutter hook [1] one by one as shown in the photo [A] to remove the shutter, the leaf spring on back of the shutter sheet may deform when opening the shutter hook wide while the other shutter hook is intact.
  • Page 205 When the leaf spring is deformed severely as shown in the photo [C], the leaf spring of the shutter and the etching grid plate interfere causing the shutter sheet or the shutter to get stuck to the etching grid plate and get torn [a] or damaged [b]. If the torn section gets stuck, E060-0x01 may occur.
  • Page 206 F) When opening and closing the shutter manually 2 When opening and closing the shutter manually by holding and sliding the slider [1] by hand, the grid cleaning unit [2] may come off the shutter slider if a force is applied in the direction of the arrow [a]. The photo [B] shows the unit in a normal state. When moving the slider, be sure not to apply a force in the direction of the arrow [a].
  • Page 207: Countermeasure Against E060-0x01 Or White Line Image

    Countermeasure against E060-0x01 or white line image [Symptom] E060-0x01 or a white line image may occur in the main body earlier than the following countermeasure cut-in serial numbers in factory. - E060-0x01 : Primary Charging Wire error (x:1=Y, 2=M, 3=C, 4=Bk) [Cause] In the field service, as a step of cleaning the primary charger, the leaf spring may be deformed from opening/closing the shutter by holding the leaf spring or replacing the grid plate.
  • Page 208 3) Replace with the new type shutter unit and reassemble the parts in reverse order from the step 2). [Service parts] Part Number Description Q'ty Fig.No. FM1-A485-000 SHUTTER UNIT 1->0 FM1-A485-010 SHUTTER UNIT 0->1 [Factory measure1] Change the materials of the leaf spring of the shutter unit to increase the strength. In addition, change the shape of the sheet as well to have a resistance to catch the grid plate.
  • Page 209 [Countermeasure cut-in serial number in factory2] Model Serial number imagePRESS C10000VP Series ME US WBC11288 imagePRESS C10000VP Series ME CN WBD00592 imagePRESS C10000VP Series ME EUO WEJ11260...
  • Page 210: E842-011x Or The Refresh Roller Does Not Work Due To Broken Pieces Of 16t/31t Gear Going Into The Fixing Pressure Belt Assembly

    E842-011x or the refresh roller does not work due to broken pieces of 16T/31T gear going into the fixing pressure belt assembly [Symptom] E842-011x may occur or the refresh roller may not work on the products whose serial number is earlier than the following countermeasure cut-in serial number in factory.
  • Page 211 3) Refer to the service manual and remove the fixing web unit. 4) Remove all of the 13 connectors that are connected to the fixing inner driver PCB assembly [1] located in front side of the fixing assembly. 5) Remove the harness from the harness guide [A] and the harness guide [B] at both sides of the PCB. 6) Remove the screw [1], and then remove the fixing inner driver PCB assembly.
  • Page 212 8) Remove the harness of the heater from the harness guide. 9) Remove the one screw [1] and then remove the connector support plate [2]. 10) Remove the harness of the heater from the harness guide. 11) Remove the one screw [1], and then, remove the fixing pressure belt displacement HP sensor support plate [2].
  • Page 213 12) Remove the harness connected to the fixing pressure belt displacement HP sensor from the harness guide. 13) Remove the one screw [1], and then remove the main heater guide [2]. 14) Remove the two screws [1] and then remove the NC cooling duct unit [2]. 15) Remove the one screw [1], and then remove the fixing external heat belt HP sensor mount [2].
  • Page 214 16) Remove the connector from the relay connector and then remove the harness from the harness holder. 17) Remove the one screw [1] located at the side of the relay connector. 18) Remove the one screw [1], and then remove the fixing refresh roller HP sensor mount [2]. 19) Remove the one screw [1], and then remove the fixing web HP sensor mount [2].
  • Page 215 20) Loosen the two yellow screws [1] and move the slider pin outward. 21) Slightly lift the upper unit and remove the screw [1]. 22) Slide the slider pin, moved outward in the step 20), back inward and tighten the two yellow screws. 23) Remove the three screws located in front side of the fixing assembly.
  • Page 216 24) Remove the cleaner drive assembly [1]. Lift the cleaner drive assembly [1], unhook the metal sheet hook and remove the assembly by pulling to the front. 25) Remove the one screw [1], release the pressure of the fixing spring of the heater [2] and then remove the small gear fixed plate [3].
  • Page 217 [Note] The washer [1] is attached to the gear. When removing the small gear fixed plate, be sure that the washer does not fall off. 27) Assemble the idler gear unit prepared. Insert the new type 16T/31T gear into the shaft of the small gear fixed plate, attach the washer and fix with the E-ring.
  • Page 218 [Service parts] - imagePRESS C10000 Series Part Number Description Q'ty Fig.No. FL1-1466-000 GEAR, 16T/31T 1 -> 0 FM1-T019-000 IDLER GEAR UNIT 0 -> 1 - imagePRESS C6000/C6000VP/C7000VP/C7000VPE/C6010/C6010VP/C7010VP/C6011/C6011VP/C7011VP Part Number Description Q'ty Fig.No. FL1-1466-000 GEAR, 16T/31T 1 -> 0 FM1-T026-000 IDLER GEAR UNIT 0 ->...
  • Page 219: E023-0x00/e025-0x51/a White Band Due To Damaged Ball Bearings In The Developing Drive Rail Assembly

    E023-0x00/E025-0x51/a white band due to damaged ball bearings in the developing drive rail assembly [Symptom] E023-0x00, E025-0x51 or a white band in the paper feed direction may occur on a main body whose serial number is earlier than the following countermeasure cut-in serial numbers in factory. - E023-0x00 : Developing Motor error (x=1:Y, 2:M, 3:C, 4:Bk) - E025-0x51 : Hopper Motor error (x=1:Y, 2:M, 3:C, 4:Bk) [Cause]...
  • Page 220 3) Remove the E-ring [2] to detach the 41T gear [1] and the dowel pin [3]. [Note] - Take care in handling the dowel pin because it is small. - Replace the E-ring with new one when putting it back. 4) Remove the E-ring [1] and the washer [2] to detach the developing drive shaft [5] with the 30T gear [4] and the ball bearing [3].
  • Page 221 5) Reassemble the parts in the reverse order from Step 4). Replace the ball bearings removed at Step 4) and Step 2) with new type ball bearings (XG9-0787-000). [Service parts] Part Number Description Q'ty Fig.No. XG9-0520-000 BEARING, BALL, MF106ZZS 2 -> 0 XG9-0787-000 BEARING, BALL, LF1060ZZHP0P25L 0 ->...
  • Page 222: E018-010x/e029-4001 Due To Overload To The Sliding Part Of The Leading Edge Registration Patch Sensor Shutter

    E018-010x/E029-4001 due to overload to the sliding part of the leading edge registration patch sensor shutter [Symptom] Either E018-0101/0102/0103 or E029-4001 may occur in the machines earlier than the following countermeasure cut-in serial number in factory. (imagePRESS C6000/ C6000VP/ C7000VP/ C7000VPE/ C7010VP/ C7011VP/ C7010VPS/ C7011VPS) - E018-0101 : Color registration patch sensor shutter.
  • Page 223 2) Remove the 3 claws and then remove the harness guide cover [1]. 3) Remove the 11 saddles securing the harness and the 1 reusable band. Then, remove the 3 connectors (2 white connectors and 1 black connector). 4) Remove the 3 screws securing the edge registration detect assembly. Two screws are located in front [A] and one screw is located in rear [B].
  • Page 224 [Note] Do not hold the shutter area [a] when holding the edge registration detect assembly. 6) Remove the 4 screws and then remove the edge registration detect assembly cover [1]. 7) While pressing the shutter mounting spring [1], slide the leading edge registration patch sensor shutter [2] in the direction of the arrow[a] and remove it.
  • Page 225 10) Wipe the entire circumference of the cam of the 60T gear [a] with lint-free paper with alcohol and then apply the Hanarl grease on the entire circumference of the cam [a]. 11) Secure the 60T gear to the edge registration detect assembly with the new E-ring (XD2-1100-502). [Note] •...
  • Page 226 Part Number Description Q'ty Fig.No. FM4-2608-000 EDGE REGISTRATION DETECT ASS'Y 1->0 FM4-2608-010 EDGE REGISTRATION DETECT ASS'Y 0->1 (imagePRESS C6000/ C6000VP/ C7000VP/ C10000 Series) Part Number Description Q'ty Fig.No. FC9-6076-000 STAY, SHUTTER 0->1 FM2-2156-020 EDGE REGISTRATION DETECT ASS'Y 1->0 FM2-2156-030 EDGE REGISTRATION DETECT ASS'Y 0->1 (Common parts) Part Number...
  • Page 227: E077-0001 Caused By Incomplete Locking Of The Registration Feed Assembly

    E077-0001 caused by incomplete locking of the registration feed assembly [Symptom] E077-0001 may occur during the initial rotation operation by closing the front cover after jam removal of the main station. E077-0001: Secondary Transfer Roller engagement/disengagement error [Cause] If the arrow [a] of the lever is located on the right side of the key mark [b] after jam removal etc. by pulling out the registration feed assembly from the main station and putting it in, the registration feed assembly is not completely locked.
  • Page 228: Information Of Proactive Measure Against E842-0x21

    Information of proactive measure against E842-0x21 [Detail] If the W sems screw that secures the engagement/disengagement cam to the shaft is loosened, in the main engines before the countermeasure in factory(S/N listed below), a large force might be applied to 20T/42T gear (FL3-7951-000) and 40T gear (FU7-0828-010), which may lead to gear teeth damage.
  • Page 229: E568-8002/shaved Gear Tooth Due To Overloading With Friction From Sliding While The Estrangement Rack Is Moving (staple-q1/w1/booklet-q1/w1/saddle-am2/an2/finisher-am1/an1)

    E568-8002/Shaved gear tooth due to overloading with friction from sliding while the estrangement rack is moving (Staple-Q1/W1/ Booklet-Q1/W1/Saddle-AM2/AN2/Finisher-AM1/AN1) [Symptom/Question] E568-8002 and shaving on the gear tooth may occur in the machine earlier than the following countermeasure cut-in serial numbers in factory. - E568-8002 : Feed Roller HP error [Cause] While the feed roller shaft is moving up and down to detect home position, if the estrangement rack [1] that holds the feed roller...
  • Page 230 B-3-2) Remove the e-rings [3] (x3pcs) to remove the follower roller and then draw out the feed roller. [Reference] - Some models have only 2pcs of e-rings. - Some models have a pin attached to the follower roller B-3-3) Remove the e-rings [4] (x2pcs) to detach the estrangement rack [1]. B-4) Put marks with a magic marker on the teeth of the gear meshing with the estrangement rack.
  • Page 231 B-8) Reassemble the parts in reverse order from the step B-3). Use new e-rings (XD9-0135-000) when doing so. [Service parts] (Common to models) Part Number Description Q'ty Fig. No. XD9-0135-000 RING, E 5 -> 5 HY9-0007-000 LUBE, MOLYKOTE EM-50L, GREASE 0 ->...
  • Page 232 Model Serial No. Finisher-AK1 CN NWD50030 Finisher-AK1 EU/O NWC50342 Finisher-AK1 UL NWB50000 Finisher-AJ1 UL No implemented due to production discontinuance. Finisher-AJ1 EU/OT No implemented due to production discontinuance. Finisher-AJ1 CN No implemented due to production discontinuance. Saddle Finisher-AJ2 CN No implemented due to production discontinuance. Finisher-AM1 UL No implemented due to production discontinuance.
  • Page 233: E012-1080 Due To The Instable Rotation Of Itb Drive (ipc8000vp)

    E012-1080 due to the instable rotation of ITB drive (iPC8000VP) [Symptom/Question] E012-1080 may occur with the machines older than the following countermeasure cut-in serial numbers in factory. - E012-1080: Drum ITB drive error [Cause] After some endurance time of the ITB, the load of the ITB drive drops. If the load drops more than expected, the rotation of the ITB drive motor becomes unstable, resulting in the above-mentioned symptom.
  • Page 234: Points To Note In Replacing The Fixing External Heat Belt Or External Heating Assembly

    Points to note in replacing the fixing external heat belt or external heating assembly [Symptom/Question] After replacing the fixing external heat belt (FE3-1881) or external heating assembly (FM1-A377) in the primary/secondary fixing assembly, E007-0102/0202 may occur. -E007-0102: Primary Fixing External Heat Belt full displacement error -E007-0202: Secondary Fixing External Heat Belt full displacement error [Cause] Some fixing external heat belts have inner peripheries with rough surface and this condition makes the shifting speed of the belt...
  • Page 235: Notice Of Periodical Replacement Of The Trimming Blade And The Heater (glue Vat Unit)

    Notice of periodical replacement of the trimming blade and the heater (Glue vat unit) [Details] Check the work interval of the trimming blade and the heater (Glue vat unit) from the following Service Mode and besure that these parts are not used beyond the designated work interval. Replaced Parts Service Mode Work Interval...
  • Page 236: Measure Against Failure After System Version Upgrade (multi Function Professional Puncher_a1)

    Measure against failure after system version upgrade (Multi Function Professional Puncher_A1) [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory, the following failures may occur on the Multi Function Professional Puncher-A1, when the system version upgrade is done for a main body and an accessory.
  • Page 237: E5a3-808x/e5b5-8016 And 1fa9 Jam Code Due To Sliding Failure Of Dust Buffer (perfect Binder-a1/b1/c1/d1/e1)

    E5A3-808x/E5B5-8016 and 1FA9 jam code due to sliding failure of dust buffer (Perfect Binder-A1/B1/C1/D1/E1) [Symptom/Question] In the machine earlier than the following countermeasure cut-inserial numbers in factory, when copying using perfect binder, E5A3-8081/E5A3-8082/E5B5-8016 or 1FA9 jam may occur. - E5A3-8081: Error in the stack buffer tray motor (M39) of Perfect Binder (Stack buffer tray home position sensor (S78) is not turned OFF.
  • Page 238 5) Remove the 6 screws [2]. [Reference] Marking the screw holes, with a permanent marker, which the trimming assembly was secured to may be helpful when installing back the trimming assembly. 6) Hold the areas marked with red circles and remove the trimming assembly [1]. [Note] There is a protrusion [2] on the bottom side of the trimming assembly.
  • Page 239 8) Refer to Service Manual and remove the dust buffer drive assembly. 9) Remove the 2 screws [1] in front securing the sub buffer unit. 10) Go to the back of the machine. Refer to "Removing the dust buffer unit" in Service Manual and open the controller PCB mount. 11) Remove the 2 screws [2] in rear securing the sub buffer unit [1].
  • Page 240 14) Moisten the lint-free paper with alcohol and clean the front side and back side of the sub buffer [1]. 15) Assemble the parts from the step 13) in the reverse order. [Reference] Temporarily securing the sub buffer [1] and the bracket [2] with the screw [3] makes attaching the sub buffer unit easy.
  • Page 241 Model Serial No. Perfect Binder-B1 US No implemented due to production discontinuance Perfect Binder-B1 EU/O No implemented due to production discontinuance Perfect Binder-C1 US EGX20512 Perfect Binder-C1 EU/O EGZ20535 Perfect Binder-D1 US No implemented due to production discontinuance Perfect Binder-D1 EU/O No implemented due to production discontinuance Perfect Binder-E1 US WBX00556...
  • Page 242: Specifications-related

    Specifications-Related Announcement about checking the color sensor service label value on installation of the device [Symptom] The density may not be adjusted within specification even after auto gradation adjustment has been executed during installation. [Cause] The color sensor detection sensitivity is adjusted on the combination of the main station [1] and the sub-station [2] at the factory. The calculated adjustment value is put down to the service label and the label is affixed to the sub-station [2].
  • Page 243 2) In the step of "Auto Gradation Adjustment (Full Adjust)" of the installation procedure in the service manual, go to Service Mode (Level2) > COPIER > ADJUST > P-PASCAL and enter the service label value that was put down in the step 1). [Note] Be aware that the order of the items described in the service label is different from that of this service mode.
  • Page 244: Notice Of Procedure To Replace The Transmission Shaft Inside The Drum Drive Assembly

    Notice of procedure to replace the transmission shaft inside the drum drive assembly [Detail] The transmission shaft (FC6-0118-000) [1] inside the drum drive assembly is newly set up as a service part. When replacing it, follow the steps below. [Reference] When E012-0x40/0x80 occurs, and the symptom reoccurs even after replacing the drum drive driver PCB, the drum shaft encoder sensor A, the drum shaft encoder sensor B and the drum HP sensor, and the chips of transmission shaft inside the drum drive assembly [1]scatter, such symptom may be improved by replacing the transmission shaft.
  • Page 245 4) Remove the 192T gear [1]. 5) Remove the drum drive motor unit [1]. - 6 Screws - 1 Connector - 2 Bosses [Caution] Be careful not to trap the harness between the drum drive motor unit and the harness guide. 6) Remove the drum shaft holder (plastic).
  • Page 246 8) Loosen the step screw. [Note] If the step screw is at a position inconvenient for the work, install the flywheel mount and move the step screw. In that case, be sure to rotate it clockwise. 9) Remove the 3 TP screws (M3). 10) Remove the sensor unit and the encoding wheel (no longer used) together slowly with both hands.
  • Page 247 [Caution] - Be careful not to push the thin plate of the encoding wheel in the recesses of the 3 sensors with the sensors. - Take a special care when removing them from the 2 bosses. - When they have been pulled out to some extent, remove the sensor unit from above. 11) Remove the spacer (made of metal) from the transmission shaft.
  • Page 248 12) Open the front door of the machine and remove the inner cover of the process kit and the ITB. 13) Turn the lever (B-G1) [1] to release the pressure. 14) Take out the primary charging assembly [1] and the dust-proof glass [2] 15) Remove the connector [1], 2 cable guides [2] and 2 screws [3] and take out the drum shaft knob [4].
  • Page 249 16) Pull out the process kit forward and cover the drum with paper to shade the light. 17) Pull out and remove the transmission shaft from the backside of the machine. 18) Clean the inner circumference of the bearing, which came into contact with the transmission shaft, with an alcohol-moistened cloth to remove chips and old grease.
  • Page 250 19) Return the process kit to the machine and attach the connector [1], 2 cable guides [2] and a screw [3]. 20) Attach the brand-new C ring (XD2-3100-202) to the brand-new transmission shaft (FC6-0118-000) and insert them from the back side of the machine. Push the transmission shaft, until the C ring comes into contact with the bearing. 21) Attach the drum shaft knob [2] with a screw [1].
  • Page 251 [Service parts] Part Number Description Q'ty. Fig. No. FC6-0118-000 SHAFT, TRANSMISSION 0->1 XD2-3100-202 C Ring 2->2 FY9-6005-000 LUBE, SUPER LUBE GREASE,(85G) 1->1...
  • Page 252: Countermeasure Against Shaving On The Shaft Of The Upper Registration Roller

    Countermeasure against shaving on the shaft of the upper registration roller [Symptom/Question] Shavings [a] of the shaft may be attached around the both ends of the upper registration roller [1] in the machine earlier than the following countermeasure cut-in serial numbers in factory. [Cause] After some endurance time has elapsed, the outer periphery of the bearing of upper registration roller and the inner periphery of the roller scuff and shave each other, and this leads to the above mentioned symptom.
  • Page 253: Points To Note When Attaching The Pressure Roller Heater In The Secondary Fixing Assembly

    Points to note when attaching the pressure roller heater in the secondary fixing assembly [Description] When the pressure roller heater is incorrectly set in the secondary fixing assembly, the AC cable of the pressure roller heater may be damaged and the following symptoms may occur. - Power shut-off from a leakage breaker on the machine being activated - Power shut-off from a leakage breaker on the distribution board being activated that is located in the room where the machine is installed in.
  • Page 254 3) Be sure to have the insulator [a] of the pressure roller heater on the rear side [A] pass below the cable guide [1] of the secondary fixing assembly of the machine. After confirming that the insulator [a] of the pressure roller heater is not positioned over the cable guide [1], set the bearing [2] in the bearing holder [3].
  • Page 255 [Reference] The left photo is the image of the insulator of the pressure roller heater on the front side positioned over the heater retainer (Front) [1]. The pressure roller is being removed for easier viewing. The right photo shows the correct state. 5) Hold the AC cable at the rear side [A] and front side [B] of the pressure roller heater.
  • Page 256 [Note] Do not pull the AC cable strongly or press it against the surrounding parts strongly as their covers may be damaged. 7) Set the insulator [a] on the rear side to the notch [b] of the heater mounting spring. As the insulator on the front side comes off the heater retainer (Front) if the pressure roller heater moves to the rear, be sure that the insulator does not come off.
  • Page 257 [Reference] In the photo [c] below, the edge of the insulator is hitting the mounting component. In the photo [d], the insulator is not set in the mounting component. The insulator is not in the correct state in both cases. Front side: The insulator of the pressure roller heater is inserted into the notch of the heater retainer (front) up to its stepped section [a].
  • Page 258: Notification About The Changes In The Upper Cover And Cover Sheet For The 1st Fixing Assembly And Second Fixing Assembly And About Their Proper Uses

    Notification about the changes in the upper cover and cover sheet for the 1st fixing assembly and second fixing assembly and about their proper uses [Details] In the machine earlier than the following countermeasure cut-inserial numbers in factory, the shapes of the upper cover for the 1st fixing assembly and second fixing assembly as well as the cover sheet attached to the upper cover of the fixing assembly are changed [Changes made]...
  • Page 259 *The old type cover sheet remains as available part. [Countermeasure cut-in serial numbers in factory] Model Serial No. imagePRESS C10000VP series FS EUO WBF15239 imagePRESS C10000VP series FS CN WBG15014 imagePRESS C10000VP series FS US/JP WBE15244...
  • Page 260: Points To Note When Attaching The Inner Cover 2 On The Secondary Transfer Drive Unit

    Points to note when attaching the inner cover 2 on the secondary transfer drive unit [Details] When installing the inner cover 2 [2] with the cables [a] of the secondary transfer drive unit [1] located higher than the edge of the edge saddle [b], the protrusion [c] on the back side of the inner cover 2 hits the cables and the coating of the cables may be damaged [d].
  • Page 261 [Service parts] - CABLE, MOTOR CONNECTING(FM1-T808)
  • Page 262: Controller Specification

    Controller Specification After installing Fiery Color Profile Suite, spectrometers cannot be detected. ( Print Server ) [Symptom/Question] After installing Fiery Color Profile Suite (hereinafter called "CPS"), spectrometers cannot be detected, and therefore, calibration cannot be completed. [Cause] It is a known limitation of CPS. The following direction is described in the CPS installation guide.
  • Page 263: Synchronization Fails When Changing Paper Size Of Existing Paper Catalog Media. ( Print Server )

    Synchronization fails when changing Paper size of existing paper catalog media. ( Print Server ) [Symptom/Question] When editing Paper size of existing paper catalog media, you may get an error dialog of "Paper Catalog synchronization with the printer cannot be completed" and the change is rejected. This problem can happen when "JDF based"...
  • Page 264: Cannot Staple For Multiple Worksheets In Excel ( Print Server )

    Cannot staple for multiple worksheets in Excel ( Print Server ) [Symptom/Question] You can print whole book or selected worksheets in Excel. However, when you print multiple worksheets in Excel, you cannot staple for multiple worksheets. Only the selected worksheet is stapled, other worksheets are printed as another job without the staple setting. All versions until Excel 2016 are reproducible.
  • Page 265: Unexpected Result Of Booklet Job With External Finisher. ( Imagepress Server B5100/b4100 )

    Unexpected result of booklet job with External Finisher. ( imagePRESS Server B5100/B4100 ) [Symptom/Question] When printing a booklet job using cover page insertion, and print it to an External(3rd party) finisher, you will get unexpected output result, such as wrong page order and/or extra blank pages. [Cause] When printing a booket with External Finisher, both MFP and Fiery arrange page order and face up/down control for booklet imposition.

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