Canon imagePRESS C10000VPSeries Troubleshooting Manual page 11

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4) Select the paper type duplicated in the step 3) and press "Details/Edit".
5) Select "Adj. Primary Transfer Voltage" and press "Change".
[Reference] In case Adjust Primary Transfer Voltage will not be displayed on the control panel, change the setting value of Service
Mode > Mode List > COPIER > Option > DSPLY-SW > IMGC-ADJ to "1". The value is "0" by default.
6) If the Adjust Primary Transfer Voltage screen is displayed, the presetting is completed.
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