Battery Test; Repair Policy; Return Procedure; Masimo Technical Services - Masimo Root Operator's Manual

Root NIBPT

Battery Test

To conduct a Battery Test
1. Fully charge Root by connecting it to AC power.
2. Verify that the Root Charging Indicator is illuminated.
3. When Root is fully charged, the Root Charging Indicator turns off.
4. Power On Root and verify that the Root Battery Indicator icon on the Status Bar
shows a full charge.

Repair Policy

Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the device repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Cleaning on page 149. Make sure the equipment is fully dry before
packing.
To return the device for service, see Return Procedure on page 160.

Return Procedure

Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 149. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
•
A letter describing in detail any difficulties experienced with the Root. Include the
RMA number in the letter.
•
Warranty information, a copy of the invoice or other applicable documentation
must be included.
•
Purchase order number to cover repair if the Root is not under warranty, or for
tracking purposes if it is.
•
Ship-to and bill-to information.
•
Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
•
A certificate stating the Root has been decontaminated for bloodborne pathogens.
•
Return the Root to the shipping address listed in Contacting Masimo.

Masimo Technical Services

To contact Masimo Technical Services, refer to the Masimo Technical Services web page:
http://www.masimo.co.uk/company/global-services/technical-services/
www.masimo.com
Chapter 16: Service and Maintenance
160 Masimo