Mercedes-Benz COMAND Online Supplement Manual page 112

Problems with the navigation system
110
Problem
You see a message
informing you that the
DVD containing the dig-
ital map is incompatible
with the system soft-
ware.
Problem
The map software
update has failed.
Problem
COMAND asks for an
activation code during
the map update.
Possible causes/consequences and M Solutions
The DVD containing the digital map cannot be used for the update.
X
To confirm the message: press W the COMAND controller.
X
Eject the DVD.
X
Have the system database checked at a Mercedes-Benz Service
Centre.
Possible causes/consequences and M Solutions
The DVD is dirty.
X
Clean the DVD.
X
Restart the update.
The DVD is scratched.
X
Consult a Mercedes-Benz Service Centre.
There is overheating due to excessive temperatures in the vehicle
interior.
X
Wait until the vehicle interior has cooled down.
X
Restart the update.
COMAND's integral hard drive is faulty.
X
Consult a Mercedes-Benz Service Centre.
Possible causes/consequences and M Solutions
The digital map is secured with an activation code.
X
Consult a Mercedes-Benz Service Centre.