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2 Cover all front or rear-panel connectors that were originally covered when you first
C A U T I O N
C A U T I O N
3 Pack the instrument in the original shipping containers. Original materials are
should be returned with the instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
received the instrument.
Cover electrical connectors to protect sensitive components from
electrostatic damage. Cover optical connectors to protect them from damage
due to physical contact or dust.
Instrument damage can result from using packaging materials other than the
original materials. Never use styrene pellets as packaging material. They do
not adequately cushion the instrument or prevent it from shifting in the
carton. They may also cause instrument damage by generating static
electricity.
available through any Keysight Technologies office. Or, use the following
guidelines:
• Wrap the instrument in antistatic plastic to reduce the possibility of damage
caused by electrostatic discharge.
• For instruments weighing less than 54 kg (120 lb), use a double-walled, corrugat-
Getting Started
Returning the Instrument for Service
35
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