Component Replacement; Use The Pmc Compatible Ejector Lever - Polycom RMX 2000 Hardware Manual

RealPresence Collaboration Server (RMX) 2000 Components and Components Replacement

Component Replacement

The RMX 2000 is designed with ease of maintenance in mind. Most components are swappable and are
accessible directly via the front panel or the rear panel.
Note: Hot swappable?
Only MPMRx cards are Hot Swappable. The RTM IP and RTM ISDN card are not Hot Swappable.
System shutdown is required when replacing the RTM ISDN or RTM IP card.
The following sections describe how to replace faulty components:
● CNTL Module, see
● Power Supply Module, see
● Fan Drawer, see
● MPMRx card. This card is hot-swap enabled. See
● RTM ISDN card, see
● RTM IP card, see
.
Caution: Before replacing any components
• All maintenance tasks are to be performed by qualified, authorized personnel.
• Use only replacement parts supplied by your dealer.
• Follow all procedures. Do not skip any steps.
Before replacing parts:
● To ensure a part needs replacing, complete the troubleshooting procedures.
● Identify exactly which part needs replacing.
● Make sure you have the correct replacement part on hand.
● Make sure you are using proper ESD equipment, to prevent damage to the system
.
Note: Blue HS LED
On all cards, if during the startup phase the blue HS LED remains lit, please make sure that the card
is properly seated in it's slot. If this problem persists, contact your next level of support.

Use the PMC Compatible Ejector Lever

On the RMX 2000 most components are fitted with identical ejector levers that are used to release or fasten
the components to their slot.
The ejector levers can be moved to three positions:
1 Closed/Locked - The ejector levers are pushed up against the card panel and the lock catch is in
the standard closed position (as shown below).
In this position the card is locked in the MCU housing and cannot be removed.
Polycom, Inc.
Replace the CNTL Module.
Replace the Power Supply
Replace the Fan Drawer.
Install or Replace the RTM ISDN
Replace the RTM IP Card.
Module.
Replace a Faulty MPMRx
Card.
Card.
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