Obtaining Technical Assistance - Symmetricom TimeProvider 5000 User Manual

Type
set configuration restore imc-from-ioc1
Warning: To avoid possible electrostatic damage to the module or
panel, place it in a static-free bag or on a static-free surface.

Obtaining Technical Assistance

If you have technical questions about the TimeProvider 5000, call Symmetricom
Global Services (SGS) at 888-367-7966 (toll-free in USA only), 408-428-7907, or
+49 700 3288 6435 in Europe, Middle East, or Africa. You can also E-mail your
technical questions to support@symmetricom.com or
emeasupport@symmetricom.com.
Upgrading the Firmware
You can upgrade the firmware in the IMC, IOC or redundant IOCs, or expansion
shelves using CLI commands and software available from Symmetricom. Only
users with Admin level access can execute the "upgrade" command. The command
places the IMC in the firmware download mode and prevents all other sessions from
making changes to the configuration. During the upgrade process, no new sessions
are allowed. Refer to
upgrade, on page 220 for details on the upgrade process.
Caution: To avoid a possible service call, do not issue a command to
the TimeProvider 5000, do not remove power from the TimeProvider
5000, and do not remove an IOC or IMC from the chassis during the
upgrade process. Doing so could corrupt the flash memory in a
module, disabling the TimeProvider 5000.
Note: Linux, Windows, and other third-party FTP servers can be used
in the upgrade process of the TP5000.
098-00028-003 Revision A – June, 2011
Chapter 3, CLI Commands and SNMP
Chapter 6 Maintenance and Troubleshooting
Obtaining Technical Assistance
and press Enter..
and the command
TimeProvider 5000 User's Guide 345