Accidental Alarms; Speech Messages - Eaton i-on16 Administrator's And User Manual

2. Alarms
It will also show a message asking you to
call the alarm company, for example:
The number displayed on the bottom line is a special code ("4321" is just
an example). Note this code down, you will need it when you talk to the
alarm company.
Press  to clear the message and the display returns to normal. Call your
alarm company and tell them that an alarm has occurred.
When you talk to the alarm company, they will ask about the circumstances
of the alarm, and also for the code you recorded from the display. If the
alarm company decides that an engineer does not need to visit you, then
they will give you another four digit code (the "anti-code").
Key in the anti-code at the keypad. The system will reset, and you can
carry on using it as before.

Accidental Alarms

Your Installer may have programmed your alarm system so that if you set
off an alarm accidentally then you have a short time (usually 120 seconds)
to cancel the alarm. Go immediately to a keypad and key in your access
code. If you do this within the time limit then the alarm system will send an
"Alarm Abort" message to the alarm receiving centre.
Ask your Installer how much time they have programmed to allow you to
cancel an alarm.

Speech Messages

Note: This facility requires fitting a communications module to your alarm
system, ask your installer for more details.
As well as making an audible signal, the installer can program the control
unit to send pre-recorded voice messages over the telephone network.
These messages can go to a person nominated to monitor alarm calls.
Each message has two parts: a Home section that identifies your system,
and an alarm section that gives the nature of the alarm.
The control unit may be programmed to send the speech message to
several telephone numbers.
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