Sales With Gratuity (Tip Mode) - Ingenico IWL200 series User Manual

Transactions

Sales with Gratuity (Tip Mode)

Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If
you would like the Gratuity mode enabled on your terminal please
contact the terminal Helpdesk.
Gratuity mode would commonly be used within the leisure industry in
order to allow the customer to add a tip to the final amount before
completing the transaction.
For sales with inserted cards, when Gratuity mode is enabled, your
terminal will prompt for the customer to enter a gratuity on the screen.
Alternatively your terminal can be configured to print an additional ticket
for the customer to fill in with any gratuity and the final transaction
amount. If you wish your terminal to be configured in this way please
contact the terminal Helpdesk.
For sales with swiped cards when Gratuity mode is enabled in this
manner, the merchant copy will allow the customer to fill in with any
gratuity and the final transaction amount. This is unaffected by the
method of entering the gratuity for inserted cards.
If you wish, your terminal can be configured to allow the entry via the
choosing of set monetary values, set percentages or a combination of
the two; contact the helpdesk if you wish to enable tips in this manner
When Gratuity mode is enabled, your terminal will only contact the
acquirer for authorisation after the final transaction amount (including
any gratuities) is known. For swiped cards this means that this is after
the terminal has printed the merchant copy for signature.
Due to the authorisation code being gained after the merchant copy is
printed, the authorisation code will not be shown. The authorisation
codes are printed on the transaction breakdown on the X and Z Balance
reports.
If you wish, your terminal can be configured to print an additional receipt
at the end of the transaction which shows the authorisation code and
the gratuity entered. If you wish your terminal to be configured in this
way please contact the terminal Helpdesk.
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You must ensure that this option is enabled on your acquirers
Merchant Account. Contact your acquirer to ensure that this
option is available to you.
Terminal User Guide