Ingenico IWL200 series User Manual
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Ingenico IWL200 series User Manual

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  • Page 1 Series...

  • Page 2: Table Of Contents

    Terminal User Guide Contents Introduction ....................1 Thank You ........................1 This User Guide ......................1 Keeping Records ......................1 Helpdesk Information ...................... 1 Security of Your Terminal ....................2 Caring for Your Terminal....................2 Terminal Management System ..................3 Supervisor Password ......................
  • Page 3 Contents Terminal User Guide Mailorder Transactions (Customer Not Present) ............42 Mailorder - CSC/AVS Results ..................42 Mailorder - Sales & Refunds ..................43 Account Verification ...................... 46 Hotel Mode ........................47 Reversals........................48 Duplicate Receipts ......................48 Cash Advance ......................49 Authorisation Only ......................

  • Page 4: Introduction

    Terminal User Guide Introduction 1. Introduction Thank You Thank you for choosing an Ingenico iWL200 Series Wireless Payment Terminal. Your terminal includes a variety of different functions and features to help you accept credit and debit card transactions in a speedy and efficient manner.

  • Page 5: Security Of Your Terminal

    Introduction Terminal User Guide Security of Your Terminal Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the security seals are in place and undamaged;...

  • Page 6: Terminal Management System

    Terminal User Guide Introduction Terminal Management System Approximately once a month your terminal will call the Terminal Management System (TMS) to receive any updates to the software, details of new card schemes, and any changes to your configuration. This call will take place automatically, normally outside of standard trading hours and therefore it is important that your terminal is powered on.

  • Page 7: Starting To Use Your Terminal

    Introduction Terminal User Guide Starting to Use Your Terminal In order to get up and running as quickly as possible your terminal is pre-configured to work out of the box. There are some basics that you should cover before using your terminal: ...

  • Page 8: Your Terminal

    Terminal User Guide Your Terminal 2. Your Terminal Contents of Box The contents of the box are shown below: This User Guide iWL200 Payment Terminal UK Power iWL200 Supply Unit Base Unit Ethernet Cable Bluetooth Terminals only (optional) UK Telephone Cable Bluetooth Terminals only Your terminal comes pre-installed with: ...

  • Page 9: Terminal Model

    Your Terminal Terminal User Guide Terminal Model The Ingenico iWL200 Series Wireless Payment Terminal is a compact and ergonomically designed terminal capable of processing card transactions. The iWL200 series comes in three variants:  Bluetooth terminal with PSTN and IP communications ...

  • Page 10: Base Overview

    Terminal User Guide Your Terminal Base Overview An overview of your terminal’s base unit is shown below: Terminal Charging Port Terminal Guides The connections available on the base are as follows: Base Unit Cover Cover Access Clips Ethernet Socket Telephone Socket Power Socket Mobile terminals come with a base unit which has charging capabilities only;...
  • Page 11 Your Terminal Terminal User Guide In order to use a telephone connection, connect one end of the UK Telephone Cable to the telephone socket on your base unit (marked MODEM TEL IN ); the other end should be plugged into an analogue telephone line (BT) socket.

  • Page 12: Battery Installation

    Terminal User Guide Your Terminal Battery Installation Your terminal is supplied with a rechargeable battery pack. In order to access the battery pack you must first remove the battery access cover by unclipping the catches and lifting the cover as shown. The battery connector is held into place with a moulded catch.
  • Page 13 Your Terminal Terminal User Guide Your terminal intelligently charges the battery. To protect the battery if the terminal is placed on charge when the battery is more than half full, the battery will be charged at a slower rate than if the battery is low. Rechargeable batteries can deteriorate over time.

  • Page 14: Terminal Keypad & Display

    Terminal User Guide Your Terminal Terminal Keypad & Display The terminal keypad is laid out as shown below: Up/Down & Selection Keys Function Keys Standard Data Entry Keys Menu Key Confirmation Key (Enter) Correction Keys (Cancel/Clear) To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys.
  • Page 15 Your Terminal Terminal User Guide The different terminal displays are laid out as shown below: Bluetooth LAN Status Status & Signal Date Battery & Power Icon Terminal READY Status Time Handset: 01 Handset Number Fig. 1: iWL252 Bluetooth Terminals Mobile Network Communication Status Status &...
  • Page 16 Terminal User Guide Your Terminal During normal operation the top row (showing the battery status and power status icons, the communication status, and the signal icon) is always displayed on the screen. Therefore all subsequent screen shots in this User Guide are shown without this top row. When your terminal has been powered on and after a short initialisation READY process the terminal will display the terminal status of...
  • Page 17 Your Terminal Terminal User Guide icon, even though no transaction is taking place. GSM is a dial-up communication method and so the legend will only be shown when the call has connected. The LAN status icon indicates the current availability of the network via an Ethernet cable or Wi-Fi.

  • Page 18: Menu System

    Terminal User Guide Your Terminal Menu System When you press the menu key from the idle screen your terminal will enter the menu system. All the menu screens have the same layout. To select an option press the F1, F2, F3, or F4 keys as indicated on the screen.

  • Page 19: Pstn & Ethernet Connectivity

    Your Terminal Terminal User Guide PSTN & Ethernet Connectivity Bluetooth terminals require either a telephone line or a LAN connection in order to communicate. Your terminal can be used on a variety of telephone lines, however to use your terminal on some lines you may be required to change the telephone network (PSTN) setting in the terminal.

  • Page 20: Sim Card Installation

    Terminal User Guide Your Terminal SIM Card Installation Mobile terminals require a SIM card in order to communicate. The SIM card will be supplied already installed. In order to access the SIM card you must first remove the SIM access cover by unclipping the catches and lifting the cover as shown.

  • Page 21: Wifi Setup

    Your Terminal Terminal User Guide Wi-Fi Setup PCI DSS (version 2) specifies that WEP must not be used for securing Wi-Fi networks used by payment terminals. PCI DSS compliance requires the use of robust encryption and authentication as provided by the IEEE 802.11i standard (i.e. WPA or WPA2).

  • Page 22: Create A Wi-Fi Connection Profile

    Terminal User Guide Your Terminal Create a Wi-Fi Connection Profile NEW PROFILE To create a new saved Wi-Fi connection profile select Connection Method: To scan for available Wi-Fi networks use 1-Automatic Scan0000 Automatic the up and down keys to select 2-Manual Connection Scan and press the enter key to begin.

  • Page 23: Selecting A Wi-Fi Connection Profile

    Your Terminal Terminal User Guide If you wish to create a Wi-Fi connection profile manually you should choose Manual Connection; for this you will need to enter the Wi-Fi network name (ESSID), security type and cypher manually. Selecting a Wi-Fi Connection Profile If you have multiple saved Wi-Fi connection profiles you can manually ACTIVE select which Wi-Fi connection profile to use by selecting...

  • Page 24: Removing A Wi-Fi Connection Profile

    Terminal User Guide Your Terminal Removing a Wi-Fi Connection Profile If you need to delete a saved Wi-Fi connection profile you should select REMOVE PROFILE Remove Profile: Use the up and down keys to select the Wi- Network_1 0000 Fi connection profile that you wish to delete Network_2 and press the enter key.

  • Page 25: Reading Cards

    Your Terminal Terminal User Guide Reading Cards Cards can be read in three different ways; these are explained below. Magnetic Stripe Reader Place the card with the magnetic stripe facing down and towards the screen as illustrated, run the edge of the card along the bottom of the card swipe slot on the right of your terminal.

  • Page 26: Chip Card Reader

    Terminal User Guide Your Terminal Chip Card Reader Chip cards should be inserted firmly into your terminal as illustrated with the chip facing up and into the card reader. BAD READ If you see the prompt , check the orientation of the card and try again.

  • Page 27: Contactless Reader

    Your Terminal Terminal User Guide Contactless Reader Your Terminal includes an optional integrated contactless reader in order to process contactless transactions. Whilst this option is referred to in this User Guide it may not be available on your Terminal. Your Terminal will have four status lights above the screen if this option is available to you.

  • Page 28: Transactions

    Terminal User Guide Transactions 3. Transactions Performing Transactions In order to perform a transaction in a quick and efficient manner you may type in the transaction amount from the idle screen. This method may be used to start any sale transaction, regardless of card type is (i.e. contactless cards or cards with, or without, a chip).

  • Page 29: Contactless High Value Payment (Hvp) - Wallet Payments

    Transactions Terminal User Guide Contactless High Value Payment (HVP) – Wallet Payments High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £30.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers.

  • Page 30: Dealing With Contactless Card Read Failures

    Terminal User Guide Transactions Dealing with Contactless Card Read Failures A contactless card read may fail, and the customer will be prompted to re-present their card. If the card is removed too soon, before all four contactless status lights are lit; before the confirmation tone is heard; or before prompted to remove the card, the card read will fail.

  • Page 31: Sales - Inserted Cards (Method One)

    Transactions Terminal User Guide Sales - Inserted Cards (Method One) The idle screen will be displayed. READY Handset: 01 2134 Enter the sale amount in pence (e.g. Amount: for £21.34) and press the enter key. £21.34 £21.34 Confirm that the amount is correct and Touch/ Insert or Swipe Here insert the card into the card reader.

  • Page 32: Sales - Inserted Cards (Method Two)

    Terminal User Guide Transactions Signature OK? If required check the signature: Press F1 for an invalid signature; or Press F4 for a valid signature. The terminal will print the customer copy to Printing give to the customer for them to retain. The terminal will return to the idle screen.

  • Page 33: Sales - Contactless Cards

    Transactions Terminal User Guide Sales - Contactless Cards The idle screen will be displayed. READY Handset: 01 Enter the sale amount in pence (e.g. Amount: for £1.23) and press the enter key. £1.23 £1.23 Confirm that the amount is correct and Touch/ Insert or Swipe Here invite the customer to present their card to the screen.

  • Page 34: Sales - Swiped Cards

    Terminal User Guide Transactions Sales - Swiped Cards The idle screen will be displayed, swipe the READY card through the card swipe. Handset: 01 Enter Sale: 2134 Enter the sale amount in pence (e.g. for £21.34) and press the enter key. £0.00 The terminal will connect to the acquirer for Please Wait...

  • Page 35: Sales With Gratuity (Tip Mode)

    Transactions Terminal User Guide Sales with Gratuity (Tip Mode) You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. Your terminal is not pre-configured to allow for Gratuities (i.e. tips). If you would like the Gratuity mode enabled on your terminal please contact the terminal Helpdesk.

  • Page 36: Sales With Gratuity - Inserted Cards (On Screen Method)

    Terminal User Guide Transactions Sales with Gratuity - Inserted Cards (On Screen Method) The idle screen will be displayed, insert READY the card into the card reader Handset: 01 Enter Sale: Enter the sale amount in pence (e.g. 2134 for £21.34) and press the enter key. £0.00 Amount: £21.34...
  • Page 37 Transactions Terminal User Guide The terminal will print the merchant copy Printing for you to retain. If a signature is needed the customer must sign this copy. Signature OK? If required check the signature: Press F1 for an invalid signature; or Press F4 for a valid signature.

  • Page 38: Sales With Gratuity - Inserted Cards (On Ticket Method)

    Terminal User Guide Transactions Sales with Gratuity - Inserted Cards (On Ticket Method) The idle screen will be displayed, insert the READY card into the card reader Handset: 01 Enter Sale: 2134 Enter the sale amount in pence (e.g. for £21.34) and press the enter key. £0.00 The terminal will print the Final Amount Printing...
  • Page 39 Transactions Terminal User Guide The terminal will print the merchant copy Printing for you to retain. If a signature is needed the customer must sign this copy. Signature OK? If required check the signature: Press F1 for an invalid signature; or Press F4 for a valid signature.

  • Page 40: Sales With Gratuity - Swiped Cards

    Terminal User Guide Transactions Sales with Gratuity - Swiped Cards The idle screen will be displayed, swipe the READY card through the card swipe. Handset: 01 Enter Sale: 2134 Enter the sale amount in pence (e.g. for £21.34) and press the enter key. £0.00 The terminal will print the merchant copy Printing...

  • Page 41: Sales With Cashback

    Transactions Terminal User Guide Sales with Cashback You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. Your terminal is not pre-configured to allow for Sales with Cashback.

  • Page 42: Split Bills

    Terminal User Guide Transactions Split Bills Your terminal is not pre-configured to allow for Split Bills. If you would like the Split Bill functionality enabled on your terminal please contact the terminal Helpdesk. The Split Bill functionality would commonly be used within the leisure industry in order to break down a bill associated with a table into amounts that can be paid by each person using differing payment methods.

  • Page 43: Refunds

    Transactions Terminal User Guide Refunds The idle screen will be displayed, press the READY menu key once. Handset: 01 MAILORDER REFUND Select the menu option by pressing REFUND the F2 key. CASH SALE Enter Password: Enter the Supervisor password and press the enter key.
  • Page 44 Terminal User Guide Transactions Signature OK? If required check the signature: Press F1 for an invalid signature; or Press F4 for a valid signature. The terminal will print the customer copy to Printing give to the customer for them to retain. The terminal will return to the idle screen.

  • Page 45: Mailorder Transactions (Customer Not Present)

    Transactions Terminal User Guide Mailorder Transactions (Customer Not Present) You must ensure that this option is enabled on your acquirers Merchant Account. Your terminal is pre-configured for Mailorder (Customer Not Present) transactions. Mailorder transactions are performed without the customer or the card being present.

  • Page 46: Mailorder - Sales & Refunds

    Terminal User Guide Transactions Mailorder - Sales & Refunds The idle screen will be displayed, press the READY menu key once. Handset: 01 MAILORDER MAILORDER Select the menu option by REFUND pressing the F1 key. CASH SALE MAILORDER Choose the required transaction type: REFUND Press F1 for ;...
  • Page 47 Transactions Terminal User Guide Postcode Nums: If you see this prompt, enter the numbers from the card’s billing address postcode (e.g. for NW1 6XE) and press the enter key. Address Nums: If you see this prompt, enter the numbers from the card’s billing address (e.g. 221b Baker Street) and press the enter key.
  • Page 48 Terminal User Guide Transactions The terminal will print the customer copy to Printing be sent to the customer for them to retain. The terminal will return to the idle screen. The card Issue Number must be entered in the correct format; if the number is printed as 01 on the card then it must be entered as 01 and not as 1.

  • Page 49: Account Verification

    Transactions Terminal User Guide Account Verification You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. In order to check that a customer’s card is valid an Account Verification can be performed.

  • Page 50: Hotel Mode

    Terminal User Guide Transactions Hotel Mode You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. When a large value transaction is expected (typically in Hotel or Rental environments), a Pre-Authorisation can be made for the expected value, to check the customer’s card is valid and the customer has enough credit available for the transaction.

  • Page 51: Reversals

    Transactions Terminal User Guide Reversals If a mistake in a transaction is identified immediately after the transaction has been completed, then the transaction can be completely reversed by selecting the Reversal function within 30 seconds of the end of the transaction. This function is particularly useful when the wrong transaction amount has been entered, and the mistake is only noticed on the customer copy.

  • Page 52: Cash Advance

    Terminal User Guide Transactions Cash Advance You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you; this option may not be available for all account types. Your terminal is not pre-configured to allow for Cash Advance.

  • Page 53: Authorisation Only

    Transactions Terminal User Guide Authorisation Only You must ensure that this option is enabled on your acquirers Merchant Account. Contact your acquirer to ensure that this option is available to you. An Authorisation Only transaction gives an authorisation code for a specific amount against a customer’s card without the capture of the transaction details by the acquirer.

  • Page 54: Declined Transactions

    Terminal User Guide Transactions Declined Transactions The customer’s card, card issuer or the acquirer can decline to authorise any transaction. A declined response from the acquirer’s host system will display a AUTH CODE: xxxxx message on your terminal in place of the usual DECLINED NOT AUTHORISED message.

  • Page 55: Referrals

    Transactions Terminal User Guide Referrals A transaction may be referred for voice authorisation if an extra security check is required by the acquirer. The terminal will display or print instructions to call the acquirer. If a telephone number is not shown please use the standard voice authorisation number as supplied by that acquirer.

  • Page 56: Forced Transactions

    Terminal User Guide Transactions Forced Transactions The Forced Transaction function allows for the completion of a transaction following a referral or voice authorisation. It also provides the opportunity to capture the details of transactions authorised by means other than your terminal. For example, card transactions authorised using paper vouchers and calls to the authorisation centre during a power cut, or transactions previously authorised using the Authorisation Only function.

  • Page 57: Transaction Receipts

    Transaction Receipts Terminal User Guide 4. Transaction Receipts Merchant Copy - Signature Transactions Inserted or Swiped Cards with Signature (Merchant Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:12345678 Merchant ID TID:22160000 Sequence Number WAITER:02 Transaction TABLE:00000001 Referencing HANDSET:01 VISA DEBIT...
  • Page 58 Terminal User Guide Transaction Receipts Inserted or Swiped Cards with Signature and Gratuity (Merchant Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:12345678 Merchant ID TID:22160000 Sequence Number WAITER:03 Transaction TABLE:00000004 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID &...

  • Page 59: Merchant Copy - Pin Transactions

    Transaction Receipts Terminal User Guide Merchant Copy - PIN Transactions Inserted Cards with PIN Entry (Merchant Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:12345678 Merchant ID TID:22160000 Sequence Number WAITER:01 Transaction TABLE:00000003 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID &...
  • Page 60 Terminal User Guide Transaction Receipts Inserted Cards with PIN Entry and Gratuity (Merchant Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:12345678 Merchant ID TID:22160000 Sequence Number WAITER:03 Transaction TABLE:00000004 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID &...

  • Page 61: Merchant Copy - Contactless Transactions

    Transaction Receipts Terminal User Guide Merchant Copy - Contactless Transactions Contactless Cards (Merchant Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:12345678 Merchant ID TID:22160000 Sequence Number WAITER:01 Transaction TABLE:00000003 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID &...

  • Page 62: Customer Copy

    Terminal User Guide Transaction Receipts Customer Copy Keyed Cards with Signature (Customer Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:****5678 Merchant ID TID:****0000 S 10 Sequence Number WAITER:01 Transaction TABLE:00000003 Referencing HANDSET:01 VISA DEBIT Card Issuer ************1111 Card Number EXP 12/16...
  • Page 63 Transaction Receipts Terminal User Guide Inserted Cards with PIN Entry (Customer Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:****5678 Merchant ID TID:****0000 Sequence Number WAITER:03 Transaction TABLE:00000004 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID & Label VISA DEBIT ************1111 Card Number...
  • Page 64 Terminal User Guide Transaction Receipts Contactless Cards (Customer Copy) DUPLICATE Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:****45678 Merchant ID TID:****60000 Sequence Number Transaction WAITER:01 Referencing TABLE:00000003 HANDSET:01 Card Issuer VISA DEBIT Card AID & Label AID: A0000000031010 VISA DEBIT Card Number ************1111...
  • Page 65 Transaction Receipts Terminal User Guide Pre-Paid Cards (Customer Copy) Merchant Name Merchant Address 1 Merchant Address 2 Terminal ID M:****5678 Merchant ID TID:****0000 Sequence Number WAITER:03 Transaction TABLE:00000004 Referencing HANDSET:01 VISA DEBIT Card Issuer AID: A0000000031010 Card AID & Label VISA DEBIT Card Number ************1111...

  • Page 66: Declined And Void Receipts

    Terminal User Guide Transaction Receipts Declined and Void Receipts If the transaction is declined by the acquirer or by an inserted Chip card, the terminal will print a declined receipt, as shown below. The text printed below the Date and Time is the response from message from the acquirer.

  • Page 67: Transaction Referencing

    Transaction Receipts Terminal User Guide VOID If the Result Indication shows then the transaction VOID has been cancelled by the operator. If the transaction was cancelled by pressing the cancel CANCELLED key, the message below the date/time will read CANCELLED If the transaction was cancelled by the operator selecting SIGNATURE to the signature check, then the text below the Date...

  • Page 68: Reports

    Terminal User Guide Reports 5. Reports Your terminal can produce a number of reports to aid in banking and transaction management. END OF DAY One-touch End of Day procedure. BANKING A reconciliation report with the acquirers. X BALANCE A transaction total print without a reset. Z BALANCE (!) A transaction total print with a reset.

  • Page 69: End Of Day Report

    Reports Terminal User Guide End of Day Report Your terminal is provided with an End of Day report that allows you to print both the Z Balance and the Banking reports from the one place. This simplifies your end of day procedure and ensures that you do the correct reports each day.

  • Page 70: Banking Report

    Terminal User Guide Reports Banking Report Performing a Banking report reconciles the transaction totals held in the terminal with the totals held by each acquirer. The terminal may need to contact some or all of the acquirers to complete this report. Transactions are listed by acquirer, and are also shown by card type (issuer) under that acquirer.
  • Page 71 Reports Terminal User Guide To perform a Banking report for ALL acquirers press the menu key REPORTS twice, then choose by pressing the F1 key. You will be asked to type your supervisor password, then press enter, choose BANKING pressing the F2 key, followed by the F1 key to choose ...
  • Page 72 Terminal User Guide Reports Example Banking report (Acquirer 1) BANKING Merchant Name Merchant Address 1 Merchant Address 2 TID:22160001 Terminal ID 01/01/11 23:54 Print Date & Time HANDSET:01 --==++oooo++==-- ACQUIRER 1 Acquirer Name Acquirer Result TOTALS CONFIRMED TOTALS CONFIRMED 01/01/11 23:54 The totals were agreed for M:12345678 Merchant ID...
  • Page 73 Reports Terminal User Guide Example Banking report continued (Acquirer 2) --==++oooo++==-- Name ACQUIRER 2 Acquirer Acquirer Result TOTALS UNCONFIRMED TOTALS UNCONFIRMED 01/01/11 23:55 The totals were not checked for this acquirer Merchant ID M:87654321 TID:22160001 Current Session Number CURRENT SESSION: Transaction Range TXN NOs 0039-0042...
  • Page 74 Terminal User Guide Reports Example Banking report continued (Acquirer 3) --==++oooo++==-- ACQUIRER 3 Acquirer Name Acquirer Result TOTALS NOT AGREED TOTALS NOT AGREED CALL ACQUIRER The terminal totals did not match the host’s totals for this 01/01/11 23:56 acquirer M:11223344 Merchant ID TID:22160001 --==**==--...

  • Page 75: Balance Report

    Reports Terminal User Guide X Balance Report The X Balance report is sometimes referred to as an End of Shift Balance report. This is because it allows you to print a total of all transactions performed since the last Z Balance report. The X Balance may be printed at any time throughout the day.

  • Page 76: Z Balance Report

    Terminal User Guide Reports Z Balance Report The Z Balance report is sometimes referred to as an End of Day Balance report. This is because it allows you to print a total of all transactions performed since the last Z Balance report. The Z Balance should be printed at end of each trading day.
  • Page 77 Reports Terminal User Guide Example Z Balance Report (Totals and Breakdown by Issuer) Z BALANCES Totals Reset Merchant Name Merchant Address 1 Merchant Address 2 TID:22160001 Terminal ID 01/01/11 23:47 Print Date & Time HANDSET:01 GRAND TOTALS Since 31/12/10 23:50 Last Z Balance The date &...
  • Page 78 Terminal User Guide Reports Example Z Balance Report continued (Breakdown by Waiter and Transaction Log) --==++oooo++==-- BREAKDOWN BY WAITER Last Z Balance Since 31/12/10 23:50 The date & time when the last Z Balance Report was printed WAITER ID: Sales £562.68 Refunds £35.00...

  • Page 79: Stored Report

    Reports Terminal User Guide Stored Report A Stored Transaction report may be printed to show how many transactions are stored in the terminal, awaiting transmission to the host. Up to five transactions may be stored in the terminal per acquirer. A transaction may be stored after voice referral, or by using the Forced Transaction or Hotel Mode Completion functions.

  • Page 80: Tms Report

    Terminal User Guide Reports TMS Report Approximately once a month your terminal will call the Terminal Management System (TMS) to receive any updates to the software, details of new card schemes, and any changes to your configuration. This call will take place automatically, normally outside of standard trading hours.

  • Page 81: Supervisor Functions

    Troubleshooting Terminal User Guide 6. Supervisor Functions Supervisor Password The Supervisor password is designed to limit access to the Supervisor functions (such as the Supervisor Menus, or Refund transactions) on the terminal to those who have access to the password. Your terminal is shipped with an initial default password of 01483, but is configured so that a change of this password is required before you process any transactions.

  • Page 82: Supervisor Password Change (Initial Transaction)

    Terminal User Guide Troubleshooting Supervisor Password Change (Initial Transaction) If you have not changed the Supervisor password before you process your first transaction the terminal will prompt you to change the password from the default during the transaction. A New Password During transaction, will...

  • Page 83: Supervisor Menus

    Troubleshooting Terminal User Guide Supervisor Menus The Supervisor menus allow access to various management functions in your terminal. To be able to access the Supervisor menu, you must use the Supervisor password. To access the Supervisor menus press the menu key twice, then choose SUPERVISOR by pressing the F3 key.
  • Page 84 Terminal User Guide Troubleshooting First Supervisor Menu Screen HANDSET ID Allows the value displayed on the idle HANDSET ID screen and printed on each ticket to be set. The default value is Allows the various passwords in the terminal to be PASSWORD PASSWORD reset or changed.
  • Page 85 Troubleshooting Terminal User Guide Third Supervisor Menu Screen (press menu twice) Allows the international dialling code to be set. Do INTL not use this feature unless instructed to do so by the terminal Helpdesk. Allows the default transaction type to be set, so the transaction type will begin as soon as a card is SALETYPE REFUND...

  • Page 86: Supervisor Sub-Menus

    Terminal User Guide Troubleshooting Supervisor Sub-Menus There are three Supervisor sub-menus. They are the Password menu, the Config menu and the Shortcut menu. They allow access to extended options within the Supervisor menus. To access the Password menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key.
  • Page 87 Troubleshooting Terminal User Guide To access the Config menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key. You will be asked to type your current supervisor password, and confirm this by pressing the enter key, CONFIG and choose by pressing the F3 key.
  • Page 88 Terminal User Guide Troubleshooting To access the Shortcut menu press the menu key twice, then choose SUPERVISOR by pressing the F3 key. You will be asked to type your current supervisor password, and confirm this by pressing the enter key. SHORT CUT Press the menu key and choose by pressing the F1 key.

  • Page 89: Troubleshooting

    Troubleshooting Terminal User Guide 7. Troubleshooting Frequently Asked Questions NOT READY My terminal displays on the idle screen, what do I do?  Your terminal is not initialised, or has failed an automatic TMS call. SETUP Press menu once, and choose the menu option.
  • Page 90 Terminal User Guide Troubleshooting What should I do if my mobile terminal fails to display a mobile network name on the screen, even though the provided SIM is inserted correctly?  Your terminal requires a good mobile network signal in order to operate, if you are in an area that mobile phones do not operate then the terminal will, also, not operate.
  • Page 91 Troubleshooting Terminal User Guide Every transaction that I take is producing a referral, am I doing something incorrectly?  Mobile terminals require a good mobile network signal in order to operate, if you are in an area that mobile phones do not operate then the terminal will, also, not operate.

  • Page 92: Screen Messages

    Terminal User Guide Troubleshooting I am unable to take contactless transactions, am I doing something incorrectly?  The contactless option will only become active when the transaction amount is under the contactless limit (e.g. £30.00).  Not all cards are enabled for contactless transactions, please ensure that the card presented to terminal is a contactless card, the customer should contact their card issuer if they are unsure.
  • Page 93 Troubleshooting Terminal User Guide The selected operation is not allowed for the card PROCESSING ERROR presented, or the card is faulty. You should ask for another means of payment. The selected operation has been disabled, is not OPERATION NOT allowed for the card presented, or the card is ALLOWED faulty.
  • Page 94 Terminal User Guide Troubleshooting the mobile network, for Bluetooth terminals you should check telephone line LAN; contacting the terminal Helpdesk if the problem persists. The terminal’s memory is becoming full and needs to be cleared. Do a Z Balance to clear the transaction log.

  • Page 95: Diagnostic Codes

    Troubleshooting Terminal User Guide Diagnostic Codes DIAG You may see diagnostic ( ) codes at the bottom of transaction receipts and reports. Some indicate an error while others offer information. More than one diagnostic code may be printed. For DIAG 828282 example would indicate three communication failure attempts during a transaction.
  • Page 96 Terminal User Guide Troubleshooting Offline store is full. You should attempt an online transaction. If the problem persists check the mobile network (mobile terminals), telephone line or LAN (Bluetooth terminals), and contact the terminal Helpdesk quoting the full diagnostic code. PIN Bypass attempted.

  • Page 97: Menu Structure

    Troubleshooting Terminal User Guide Menu Structure MAILORDER REFUND SALE REFUND END OF DAY CASH BANKING X BALANCE SALE Z BALANCE (!) STORED REPORTS REFUND SALE AUTH DELETE ACQ MAC RESET SUPERVISOR TMS RESET HANDSET ID CHANGE PWD PASSWORD REVERSAL PREAUTH CONFIG PRINT EMV COMPLTE...

  • Page 98: Notes

    Terminal User Guide Notes 8. Notes Certification The CE marking certifies that the products from the iWL200 range (iWL220 and iWL250) comply with the essential requirements of the European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for: ...

  • Page 99: Operating Environment

    This User Guide (v1.1048) relates to terminal software APACS 40 97.11.01 Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies. The product is varied to suit an acquirer’s individual requirements and as such some features may vary or be disabled.
  • Page 100 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434675C_COVER...

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