Ingenico IWL200 series User Manual page 90

Terminal User Guide
Q
What should I do if my mobile terminal fails to display a mobile
network name on the screen, even though the provided SIM is inserted
correctly?

Your terminal requires a good mobile network signal in order to
operate, if you are in an area that mobile phones do not operate
then the terminal will, also, not operate. You should move to an
area of good mobile network signal.

If you are in an area of good mobile network signal you should try to
turn the terminal off, leave for about 30 seconds and turn the
terminal back on. If the problem persists you should contact the
terminal Helpdesk.
Q
What should I do if my Bluetooth terminal shows a flashing number,
or no number, on the Bluetooth status section of the screen?

If the number is flashing ensure that the base unit with the Serial
Number displayed is powered on and in range. If this is the case
then power off the terminal and the base unit. Power back on the
base unit and then place the terminal on that base unit and wait for
the Bluetooth status to update. If the problem persists you should
contact the terminal Helpdesk.

If there is no number displayed then power off the terminal and the
base unit. Power back on the base unit and then place the terminal
on that base unit and wait for the Bluetooth status to update. You
should refer to the section entitled Bluetooth Association for
further details. If the problem persists you should contact the
terminal Helpdesk.
Q
What do I do if the customer has forgotten their PIN code?

If your acquirer allows it, you can perform a PIN Bypass to bypass
the entry of the PIN code, by pressing the cancel key followed
promptly by the menu key twice. If the card allows the PIN Bypass
you may find that the acquirer declines the transaction.
Transactions taken by PIN Bypass are subject to chargebacks so
you should make other careful checks on the card and cardholder
as laid out by your acquirer. For more information on the use of PIN
Bypass please contact your acquirer.
Q
I would like to refer a transaction before I attempt a transaction on the
terminal as I am suspicious?

You should contact the authorisation centre and ask for a 'Code 10
Referral', this alerts the operator why you are asking for the referral,
without arousing suspicion with the customer.
Troubleshooting
87