Ingenico iWL250G User Manual
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Summary of Contents for Ingenico iWL250G
- Page 1 Viking Software User Guide Payment Terminals: Desk/3500 iPP350 Move/3500 iWL250B Lane/3000 iWL250G iCT250E iSMP4 Link 2500 Integrated...
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Page 2: Table Of Contents
Mobile Integrated ......................................5 Features ...........................................6 Desk/3500 ......................................6 Move/3500 ......................................6 Lane/3000 ......................................7 iCT250E ........................................7 iPP350 ........................................7 iWL250B .........................................8 iWL250G .........................................9 iSMP4 ........................................9 Link 2500 Integrated ....................................9 2.9.1 Bluetooth Pairing ................................. 10 2.9.2 Barcode Reader ..................................10 Display ..........................................1 1 Menu Structure ..................................... 1 1 Quick Menu ...................................... - Page 3 .......................................28 6.7.1 Base Station ..................................28 6.7.2 SIM Card ....................................28 iPP350 ........................................29 6.8.1 Security ....................................29 6.8.2 Download USB Drivers ................................29 6.8.3 MagicBox .....................................29 Network Connections ....................................30 By Terminal Type ....................................30 Access Point Name (APN) in GPRS Terminals ............................3 1 Static IP Addresses in Ethernet Terminals .............................3 1 ECR IP Address and Ports ..................................3 1...
- Page 4 Glossary The following terms are used throughout this document: Term Description BAXI Protocol program used on the ECR Barcode Bluetooth Low Energy Card Verification Code Dynamic Currency Conversion Electronic Cash Register Electronic Offline Transaction GPRS General Packet Radio Service Host Internet server that processes transactions Interchange Fee Regulation (EU requirement) Integrated Terminals integrated with an ECR...
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Page 5: Introduction
Lane/3000 Link/2500 Mobile Mobile Integrated iWL250B iWL250G Move/3500 iSMP4 * This terminal can also be integrated. The information contained herein shall not be used, copied or redistributed without the prior written consent of Nets A/S. Payment Terminals | Page 5 of 54... -
Page 6: Features
Chip reader 2.2 Move/3500 Move/3500 is the Nets premium mobile terminal and successor to both iWL250G/3G and iWL250B. It provides all-in-one communication options, including Wi-Fi. It has been configured for popular tourist cards such as Discover, Diners Club, JCB and Union Pay. -
Page 7: Lane/3000
2.3 Lane/3000 Lane/3000 is a countertop terminal that is the direct successor to the iPP350 integrated terminal. Accessories include: Contactless reader Magnetic stripe reader › Power supply cable ( appli- cable for Ethernet, RS232 and in some cases, USB connecti- Navigation keys (F1, F3, F2, F4) ons) ›... -
Page 8: Iwl250B
2.7 iWL250G iWL250G is a mobile, standalone terminal that uses GPRS or 3G for communication. It is not designed to be used as an ECR-in- tegrated terminal. Typically, Nets SIM cards are bundled with the delivery, but customers are also free to use their own SIMs. -
Page 9: Ismp4
2.8 iSMP4 iSMP4 is is a mobile terminal that is integrated with an ECR. It allows a cashier to roam freely within a store environment and close sales on-the-spot without the need to escort their customers to a checkout counter. ECR partners may also add payment functionalities to their tablet or smartphone-based system. -
Page 10: Bluetooth Pairing
2.9.1 Bluetooth Pairing For the mobile device + ECR solution to be used with iSMP4, the devices must be connected via Bluetooth. To connect the payment terminal to a mobile device, activate Bluetooth on the mobile device. Then perform the following on the iSMP4 payment terminal: ›... -
Page 11: Display
3. Display This section describes the information that is presented on the display screens of payment terminals. NB: The terminal menus shown are not available for all terminal types. Menu Structure MAIN MENU 2 Purchase + Cash 1 Purchase 6 Reconciliation 9 Switch Off (C/B) 8 Merchant Menu... -
Page 12: Quick Menu
3.2 Quick Menu By using Quick Menu, merchants can avoid scrolling through menus or giving validations (using the OK button) each time they want to e.g. perform a transaction. Quick Menu allows merchants to perform functions on the terminal more swiftly. When the terminal display requests ‘Swipe the Merchant Card’, the Merchant Card should be swiped with the strip facing left. -
Page 13: Parameter Menu
3.3 Parameter Menu The Parameter Menu options are explained in Table Table 3: Parameter Menu Options Level 1 Level 2 Level 3 Explanation Terminal ID Enter Unique ID Amount Mode Øre/Kroner or Cent/Euro It is used to enable/disable Backup Solution (EOT) Yes/No BankAxept offline. Applicable in Norway. - Page 14 Level 1 Level 2 Level 3 Explanation Wi-Fi/Ethernet/BT Android/via Comm. Type = ECR/GPRS Host IP Address 91.102.24.142 / 193.214.20.211 * Host IP Port 9670 2 Communication GPRS APN Nets GSM PIN **** DHCP Use DHCP/Static Yes/No IP Wi-Fi/BT Android/IP Ethernet/ Comm.
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Page 15: Ethernet
This symbol indicates whether the terminal has access to Ethernet: White symbol: The terminal has an Ethernet port 5.1 Ethernet Green symbol: The terminal has an Ethernet port and is connected to a network Red symbol: The terminal has an Ethernet port but has not been assigned IP over DHCP 5.1 Ethernet 3.4 Ethernet 5.2 Bluetooth... -
Page 16: Card Reading
4. Card Reading This section describes the various methods that may be used to read information on a customer’s bank card. Magnetic Stripe Contactless (NFC) Payments Chip 4.1 Chip To read the card using the chip, the chip must be facing upwards when inserting the card into the front of the terminal. 4.2 Magnetic Stripe To read the card using the magnetic stripe, the strip must by facing left. -
Page 17: Contactless (Nfc) Payment
4.4 Contactless (NFC) Payment Reading the card (or mobile phone) using contactless depends on what type of payment terminal is used. For terminals from the Telium 2 range (iCT250E, iPP350, iSMP4 and iWL250B/G), the card/phone must be held above the display screen of the terminal. -
Page 18: Transactions
5. Transactions This section describes the transaction methods that may be performed on the payment terminals. › You must perform manual reconciliation before the terminal is used for the first time. › Reconciliation of one terminal reconciles all the terminals under the same merchant number. Read more about reconcilia- tion in Section 10. -
Page 19: Purchase With Cash Withdrawal (Cashback)
5.1.2 Purchase with Cash Withdrawal (Cashback) This function is used to complete purchases that include cash withdrawals. Purchases + cash are shown as Option 2 under Card services. Press MENU. Main menu 1 Purchase Press 2 - Purchase with C/B. 2 Purchase + C/B 3 Card services Amount + OK... -
Page 20: Cancellation (Reversal) Of Last Transaction
5.1.4 Cancellation (Reversal) of Last Transaction Cancellation can only be carried out for the most recently authorised purchase transaction. Press MENU. Main menu 1 Purchase Press 3 2 Purchase + cash or scroll down to Card services and press OK. 3 Card services Card services 4 Deposit... -
Page 21: Receipt
5.2 Receipt 5.2.1 Create a Receipt This function is used to print out receipts with an amount for the customer to pay and a line for tips and total amount. If tips is activated, Create a Receipt will appear as Option 2 in the Main Menu. RECEIPT Press MENU. - Page 22 › Print out a receipt on which the customer fills in the tips amount and the total amount. › Customer enters the tips amount directly on the terminal. › Customer enters the total amount, including tips, directly on the terminal. 5.2.4.2 Purchase with Tips This function is used for purchases that include tips.
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Page 23: Prepaid
5.3 Prepaid 5.3.1 Gift Cards 5.3.1.1 Deposit This function is used to insert a required amount onto an electronic gift card. 5.3.1.2 Available Balance Standalone Terminal This function is used to view the available balance on a gift card on a standalone terminal. Receipts are not printed for balance enquiries. -
Page 24: Hardware Connections
ECR with the terminal. NB: USB drivers for integration with an ECR system can be downloaded from: https://developer.ingenico.us/software-list/ 6.2 Move/3500 A Base Station with power supply cable is used to re-charge the Move/3500 mobile payment terminal. Optionally, for restau- rants with compatible ECRs, a Bluetooth network cable is provided to enable ECR/Pay@Table integration. -
Page 25: Lane/3000
USB port on the ECR. An RS232 cable must also be connected to the COM port on the ECR. NB: For RS232 integration, a minimum baud rate of 57600 is required. USB drivers for integration with an ECR system can be downloaded from: https://developer.ingenico.us/software-list/ 6.3.1 Security To prevent theft, it is important to fix the integration cable to the back of the terminal using the accompanying M2.5x8... -
Page 26: Ict250E
6.5 iCT250E iCT250E is supplied with a power supply cable and connected to the internet of the store via Ethernet cable. It can also be integrated with an ECR system through serial, IP Ethernet or USB connection. 6.5.1 Ethernet / Broadband To connect the terminal to a power supply and internet, please locate the following components: NB: The terminal must be switched off when connecting the Ethernet cable. -
Page 27: Iwl250B
6.6 iWL250B iWL250B communicates over Bluetooth with its Base Station. The station is connected via an Ethernet cable to the existing internet connection of the store. When integrated with the ECR via the Base Station communication (i.e. for Pay@Table), the Ethernet cable is used. -
Page 28: Iwl250G
6.7 iWL250G iWL250G uses GPRS or 3G for communication. It is delivered with a Base Station and power supply cable. 6.7.1 Base Station The terminal is charged in the accompanying Base Station. Charging may also be done on-the-go via the side micro-USB port. -
Page 29: Ipp350
Location of the two M2.5x8 screws. 6.8.2 Download USB Drivers USB drivers for integration with an ECR system can be downloaded from: https://developer.ingenico.us/software-list/ 6.8.3 MagicBox MagicBox is used when iPP350/Lane3000 must be connected directly to the Ethernet (broadband). The MagicBox cable must be connected to the payment terminal as follows:... -
Page 30: Network Connections
7. Network Connections This section describes the methods for connecting the software of the payment terminals to a network. By Terminal Type Table 4 shows all the types of network connections that the payment terminals can have. NB: While terminal-related settings are mentioned, BAXI should also support the same set-up. Table 4: Network Set-Up by Payment Terminal Type Payment Terminal Host Comm type... -
Page 31: Access Point Name (Apn) In Gprs Terminals
7.2 Access Point Name (APN) in GPRS Terminals To choose the parameter location, go to Main Menu > Merchant Menu > Parameters > Change > Comms. When the SIM card is Nets-owned, set the APN to Internet. When the SIM card is self-owned, the setting is provided by the respective SIM card providers. NB: For Nets-owned SIM cards, should the above settings not work, you may try changing the GPRS APN to “Nets”... -
Page 32: Wi-Fi For Standalone Terminals
7.5 Wi-Fi for Standalone Terminals 7.5.1 Move/3500 7.5.1.2 Using the Shortcut Menu 7.5.1.1 Wi-Fi Set-Up for Move/3500 1. Press the Down key. 1. Press F1 2. Select the Wi-Fi setting. 2. Swipe the Merchant Card. 3. Swipe the Merchant Card. 3. -
Page 33: Merchant Card
› iWL250B › iWL250G NB: Desk/3500 and iCT250E can be configured to be either standalone or integrated. These terminals use receipt rolls – a consumable item – every time the terminal handles a payment transaction. To ensure that the correct... -
Page 34: Inserting A Receipt Roll Into The Payment Terminal
9.2 Inserting a Receipt Roll into the Payment Terminal Lift the flap in the direction of the arrow. To open the cover, slide it down- wards in the direction of the arrow. Insert the receipt roll as shown. Then close the cover in the direc- tion of the arrow. -
Page 35: Reconciliation
10. Reconciliation Whilst payment terminals do receive individual transactions, these are not paid to the merchant’s account individually, but in a batch that contains all transactions for that business day. Reconciliation is a process in which the batch containing all trans- actions is closed and forwarded for processing from our Payment Service Provider (PSP). -
Page 36: Reports
Press MENU. Main menu 3 Card services Press 5 4 Optional Func or scroll down to Copy Menu and press OK. 5 Copy menu Copy menu 1 Last receipt Press 2 or scroll down to Last Reconciliation and press OK. Wait for report. 2 Last reconc. -
Page 37: X-Total
11.2 X-Total X-total is a report that shows the accumulated sales performed on the terminal since the last Z-total was printed. The stored figures are not reset when a X-Total is printed. NB: Performing X-Total does not perform reconciliation. Print-out of an X-Total will not reconcile the terminal. Press MENU. -
Page 38: Z-Total
11.3 Z-Total Z-total is a report that shows the accumulated sales performed on the terminal since the last Z-total was printed. The stored figures are reset when a Z-Total is printed. NB: Performing Z-Total does not perform reconciliation. Printout of a Z-Total will not reconcile the terminal. Press MENU. -
Page 39: Operator X-Total
11.5 Operator X-Total The report shows all transactions carried out on the terminal for one or all operators since the last Operator Z-Total was printed. Figures are not reset when a list is printed. NB: Performing X-Total does not perform reconciliation. Print-out of an X-Total will not reconcile the terminal. Press MENU. -
Page 40: Operator Z-Total
11.6 Operator Z-Total The report shows all transactions carried out on the terminal for one or all operators since the last Operator Z-Total was printed. Figures are reset when a list is printed. Press MENU. Main menu 5 Copy menu Press 7 6 Reconciliation or scroll down to Operator Menu and press OK. -
Page 41: Operators
12. Operators The Operator function is used to register and delete operators using the terminal. Operators are registered with a unique Operator ID (up to 10 digits) and name. Each operator must be registered on each terminal that they use. It is possible to access-protect operators by activating a four-digit code. -
Page 42: Delete Operator
12.2 Delete Operator Use the instructions in this section to delete a registered operator from the payment terminal. Swipe the Merchant Card (with the magnetic stripe facing left). Merchant menu 1 Issuers Press 3 or scroll down to Operator Admin. 2 EOT 3 Operator admin Operator admin... -
Page 43: Print Operator List
12.3 Print Operator List Use the instructions in this section to print a list of all the operators who are registered on the payment terminal. Swipe the Merchant Card (with the magnetic stripe facing left). Merchant menu 1 Issuers Press 3 or scroll down to Operator Admin. 2 EOT 3 Operator admin Operator admin... -
Page 44: Multiterminal
13. Multiterminal Multiterminal makes it possible for up to ten different merchants to use the same payment terminal. Each merchant will have their own account, receipt text and reports on the terminal. This is a solution that is suitable for e.g. companies sharing premises. -
Page 45: Administrative Tasks
14. Administrative Tasks 14.1 Update Terminal Card Agreements Card agreements are required to carry out purchases on the terminal. To accept Visa, Mastercard etc., the merchant is required to have an agreement with an acquirer. To see what types of cards are accepted, the list of card agreements can be printed using the terminal. -
Page 46: Update Software
14.4 Update Software Software updates can be done manually from the payment terminal. Swipe the Merchant Card (with the magnetic stripe facing left). Merchant menu 6 Parameters Press 8 or scroll to Software, then press OK. 7 Comms 8 Software Software Press OK to start the software update. -
Page 47: Troubleshooting
15. Troubleshooting NB: Merchants shall not change parameters if they are unsure about how to do so. Incorrect setting of parameters can cause system failures in the terminal, such as communications misalignment. Please contact Nets customer service for assistance; refer to Section 20. Table 5: Problems &... - Page 48 The terminal freezes. None of the keys work Restart the terminal by holding down the yellow “Clear” button and the full stop/comma button simultaneously. Let go and wait until the terminal starts up (approx. 30 seconds). Try again. If the ter- minal is still frozen, remove the power cable or battery and ensure that the display goes dark.
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Page 49: Back-Up
16. Back-up 16.1 Electronic Offline Transaction (EOT) Backup solution receipt: If errors occur in the communication between the terminal and Nets, an elec- tronic backup solution can be used for BankAxept cards. The terminal prints a ****************************** receipt with a signature line. Signature-based payment MUST BE COMPLETED The procedure for an EOT backup solution is as follows: ******************************... -
Page 50: Print Eot
16.1.1 Print EOT Swipe the Merchant Card (with the magnetic stripe facing left). Merchant menu Press 2 1 Issueras or scroll down to EOT and press OK. 2 EOT 3 Operator admin 1 Print Press OK to start printing the terminal’s stored backup solutions. 2 Send to host 3 Delete 16.1.2 Submit EOT... -
Page 51: Servicing
17. Servicing This section details how a merchant shall submit a payment terminal for service or termination. 17.1 Swap Service If a rental terminal is defective, please call Customer Service for assistance (refer to Section 20). Depending on the nature of the defect and the merchant’s agreement, merchants will either receive a new terminal from Nets or assistance from a Nets technician. -
Page 52: Security
18. Security 18.1 PCI PTS Compliance The Payment Card Industry PIN Transaction Security (PCI PTS) is a security standard that applies to all PIN entry-based payment terminals and other hardware that manage PIN codes. Nets will always deliver PCI PTS-approved payment termi- nals at the time of delivery. -
Page 53: Cleaning
19. Cleaning 19.1 Terminal Maintenance To avoid damaging the payment terminal, it is important that the below cleaning advice is followed. Damage caused to a terminal through an incorrect cleaning method is not covered by warranty. Please use the following methods to clean the various parts of the payment terminal: Keypad: Gently wipe with a soft, dry cloth slightly impregnated with 70% isopropyl alcohol.