Ingenico IWL200 series User Manual page 3

Contents
Mailorder Transactions (Customer Not Present) ........................................................... 42
Mailorder - CSC/AVS Results ....................................................................................... 42
Mailorder - Sales & Refunds ......................................................................................... 43
Account Verification ...................................................................................................... 46
Hotel Mode ................................................................................................................... 47
Reversals...................................................................................................................... 48
Duplicate Receipts ........................................................................................................ 48
Cash Advance .............................................................................................................. 49
Authorisation Only ........................................................................................................ 50
Declined Transactions .................................................................................................. 51
Referrals ....................................................................................................................... 52
Forced Transactions ..................................................................................................... 53
4. Transaction Receipts .............................................................................. 54
Merchant Copy - Signature Transactions ...................................................................... 54
Merchant Copy - PIN Transactions ............................................................................... 56
Merchant Copy - Contactless Transactions .................................................................. 58
Customer Copy ............................................................................................................. 59
Declined and Void Receipts .......................................................................................... 62
Transaction Referencing ............................................................................................... 64
5. Reports ..................................................................................................... 65
End of Day Report ........................................................................................................ 66
Banking Report ............................................................................................................. 67
X Balance Report.......................................................................................................... 72
Z Balance Report .......................................................................................................... 73
Stored Report ............................................................................................................... 76
TMS Report .................................................................................................................. 77
6. Supervisor Functions .............................................................................. 78
Supervisor Password .................................................................................................... 78
Supervisor Password Change (Initial Transaction) ....................................................... 79
Refund Password ......................................................................................................... 79
Supervisor Menus ......................................................................................................... 80
Supervisor Sub-Menus ................................................................................................. 83
7. Troubleshooting ...................................................................................... 86
Frequently Asked Questions ......................................................................................... 86
Screen Messages ......................................................................................................... 89
Diagnostic Codes.......................................................................................................... 92
Menu Structure ............................................................................................................. 94
8. Notes ......................................................................................................... 95
Certification ................................................................................................................... 95
Operating Environment ................................................................................................. 96
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Terminal User Guide