Table Of Contents - Ingenico IWL200 series User Manual

Terminal User Guide
1. Introduction ................................................................................................ 1
Thank You ...................................................................................................................... 1
This User Guide .............................................................................................................. 1
Keeping Records ............................................................................................................ 1
Helpdesk Information ...................................................................................................... 1
Security of Your Terminal ............................................................................................... 2
Caring for Your Terminal................................................................................................. 2
Terminal Management System ....................................................................................... 3
Supervisor Password ...................................................................................................... 3
End of Day Process ........................................................................................................ 3
Paper Rolls ..................................................................................................................... 3
Starting to Use Your Terminal ......................................................................................... 4
2. Your Terminal ............................................................................................. 5
Contents of Box .............................................................................................................. 5
Terminal Model ............................................................................................................... 6
Terminal Overview .......................................................................................................... 6
Base Overview................................................................................................................ 7
Battery Installation .......................................................................................................... 9
Terminal Keypad & Display ........................................................................................... 11
Menu System ................................................................................................................ 15
Bluetooth Association ................................................................................................... 15
PSTN & Ethernet Connectivity ...................................................................................... 16
SIM Card Installation .................................................................................................... 17
Wi-Fi Setup ................................................................................................................... 18
Create a Wi-Fi Connection Profile ................................................................................. 19
Selecting a Wi-Fi Connection Profile ............................................................................. 20
Editing a Wi-Fi Connection Profile ................................................................................ 20
Removing a Wi-Fi Connection Profile ........................................................................... 21
Loading a Paper Roll .................................................................................................... 21
Reading Cards .............................................................................................................. 22
Magnetic Stripe Reader ................................................................................................ 22
Chip Card Reader ......................................................................................................... 23
Contactless Reader ...................................................................................................... 24
3. Transactions ............................................................................................. 25
Performing Transactions ............................................................................................... 25
Contactless High Value Payment (HVP) - Wallet Payments ........................................ 26
Dealing with Contactless Card Read Failures ............................................................... 27
Printing the Customer Copy (Duplicate) ........................................................................ 27
Sales - Inserted Cards (Method One) ........................................................................... 28
Sales - Inserted Cards (Method Two) ........................................................................... 29
Sales - Contactless Cards ............................................................................................ 30
Sales - Swiped Cards ................................................................................................... 31
Sales with Gratuity (Tip Mode) ...................................................................................... 32
Sales with Gratuity - Inserted Cards (On Screen Method) ............................................ 33
Sales with Gratuity - Inserted Cards (On Ticket Method) .............................................. 35
Sales with Gratuity - Swiped Cards ............................................................................... 37
Sales with Cashback .................................................................................................... 38
Split Bills ....................................................................................................................... 39
Surcharging .................................................................................................................. 39
Refunds ........................................................................................................................ 40
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