Ingenico iWL220 User Manual
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- User manual (101 pages) ,
- Technical manual (60 pages) ,
- Quick reference manual (43 pages)
Table of Contents
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Table of Contents
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Summary of Contents for Ingenico iWL220
- Page 1 Terminal User Guide iWL220/250...
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Page 2: Table Of Contents
Contents Introduction Important Safety Instructions Standards Installing the Bluetooth Terminal Installing the GPRS Terminal Using the Terminal Battery and Display Information Signal Information for GPRS Connection to Base and Radio Connection for Bluetooth Using the Menus Using a Payment Card Starting a Transaction Sale Transactions Voice Referrals... -
Page 3: Introduction
PLEASE READ THIS VERY IMPORTANT INFORMATION BEFORE PLACING YOUR BASE UNIT AND HANDSET The Ingenico IWL2xxx is a portable product that uses Bluetooth Short Range Radio to communicate between the handset and the base. The handset, when off the base, is powered by a battery, which re-charges when the handset is put back on the base. -
Page 4: Important Safety Instructions
Important Safety Instructions Powering down the IWL2xxx base Disconnect the IWL2xxx power supply block adapter from the electrical mains network. Lithium cell (Backup battery) The IWL2xxx is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery IWL2xxx is fitted with battery specially designed for this terminal: Only use the appropriate chargers and batteries listed in Ingenico’s catalogue Do not short circuit the battery Do not attempt to remove the battery housing as its components cannot be modified Do not disassemble Batteries at ‘end of life’ must be disposed of at the appropriates sites. The lifespan depends on: Features Number of charge, discharge cycles Use temperature. ... - Page 5 Telephone network The phone jack must comply with standards and regulations in the country where used. SAM1/SAM2/SIM readers compartment The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections ‘Removal of SAM1/SAM2/SIM, modules’ as well as ‘Connecting the battery’. On airplanes Your handset must be switched off and the battery pack removed whilst on an airplane. Non-compliance of these safety rules may result in legal action and/or a ban on later access to cellular network services. Explosion areas Some regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. ...
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Page 6: Standards
telephone connector from the telephone call socket, and place the telephone connector into the telephone wall socket. You should hear a dial tone within 6 seconds. Specific Absorption Rate (SAR) for Bluetooth and GPRS devices In order to meet FCC and Industry Canada RF radiation exposure limits for the general population, this device must only be operated when held in the hand or in a desktop position with a minimum separation distance of at least 20cm from the user’s body and it must not be collocated or operated in conjunction with any other antenna or transmitter. -
Page 7: Installing The Bluetooth Terminal
To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country at www.ingenico.com via the Contact Us page). -
Page 8: Installing The Gprs Terminal
1. Key in your merchant number and press the GREEN Terminal Installation button. The terminal will start to dial the Host computer Key in Merchant No. and a number of communication messages will be displayed. and then press Enter 2. The terminal will now contact each card acquirer which your terminal is configured to accept. -
Page 9: Using The Terminal
Using the Terminal Switching the Terminal On and Off To SWITCH ON the terminal when it is off the base, press: If on the base the terminal will always be powered. & To SWITCH OFF the terminal, press (at the same time): Battery and Display Information Your terminal is supplied with a removable, rechargeable battery. -
Page 10: Signal Information For Gprs
Signal Information for GPRS The signal icon represents the strength of the GSM mobile signal. The fewer bars indicated represents poorer network strength. Your terminal may not be able to communicate with the aquirer if the signal is very poor. The network name shown next to the signal icon, indicates which network the terminal is communicating by. -
Page 11: Using The Menus
10. Using the Menus The Transaction Menu enables you to perform a transaction on the terminal. At the READY prompt press the MENU button. The first TRANSACTION MENU Refund option on the list will be highlighted. The actual options Sale shown may differ from those shown here. -
Page 12: Using A Payment Card
numbers or letters have been removed. Then re-key the correct entry. Once all the numbers or letters have been entered press the GREEN button to accept the entry. 11. Using a Payment Card Inserting a Chip Card The card should be inserted with the chip facing uppermost. -
Page 13: Starting A Transaction
Where a contactless transaction is allowed, the terminal display will show the contactless symbol. Present, insert £9.50 LED’s will light at the top of the terminal during different or swipe card parts of the transaction. The cardholder should hold their card against the Contactless symbol. - Page 14 1. Your terminal may be configured to allow Cashback, if SALE so press the GREEN button to select this option. Cashback? Enter=YES Clear=NO 2. Now enter the Cashback amount and press the GREEN PWCB button. If Cashback is not required, press the YELLOW Key in Cash Amount button and continue from step 4 below.
- Page 15 presents a card which supports multiple card schemes you may be required to chose which card scheme to use. 4. Your terminal may be configured to allow Cashback, if so press the GREEN button to select this option. Now enter the Cashback amount and press the GREEN button. If Cashback is not required, press the YELLOW button and continue from step 5 below.
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Page 16: Voice Referrals
2. The cardholder should present their card against the Contactless symbol on the terminal display. Present, insert £9.50 or swipe card Printing 3. The terminal will now print a Merchant receipt. MERCHANT RECEIPT Please Wait... 4. If the customer requests a receipt this must be done Printing before the next transaction takes place. -
Page 17: Setting The Referral Password
Once you have spoken to the Authorisation Centre press SALE the GREEN button to continue with the transaction or, if Authorisation given? authorisation is declined, press the YELLOW button. ENTER=YES CLEAR=NO If the YELLOW button is selected, the terminal will display ‘Not Authorised’... -
Page 18: Refund
Selecting the YELLOW button will return the terminal to the READY prompt. If this is the first time the Password has been set please Enter Current enter 0000 and then press the GREEN button. Referral Password? and then press ENTER If the code is to be reset key the current code and then press the GREEN button. -
Page 19: Contactless Refunds
17. Contactless Refunds To perform a Contactless Refund ‘Amount Entry First’ must be enabled; the card scheme must be configured to allow it and the transaction amount must be below the maximum contactless transaction limit. PLEASE NOTE: A ‘Contactless Refund’ may be performed either by using credit/debit cards (if configured) or any other contactless devices such as ‘Fobs or Mobile Telephones’. -
Page 20: Cash Advance
The transaction will now continue as a normal sale transaction. Please refer to Section 13 of this guide for how to complete a Sale Transaction. PLEASE NOTE: Only the last four digits of the card number will be printed on the customer’s receipt. 19. -
Page 21: Purchase With Gratuity (Restaurants)
If gratuity with percentage is enabled the following screen Gratuity Percentage will be displayed: 10 % 15 % 20 % Other Select ‘Fixed Percentage’ from the available options or Total £10.50 select ‘OTHER’ to key in an amount. Customer to Press ENTER to assist 21. -
Page 22: Refund With Gratuity
6. The customer may then be prompted to confirm the total transaction amount. Total 60.00 Press ENTER to Accept or CLEAR to Reject 7. The customer will be prompted to enter their PIN. Once Amount 60.00 the PIN has been entered, the customer should press the PIN: GREEN button to confirm. -
Page 23: Pre-Authorisation
4. If a gratuity has been added, press the GREEN button. If REFUND no gratuity has been added, press the YELLOW button. Gratuity Added? Enter=YES Clear=NO REFUND 5. If a gratuity has been added, enter the amount of the Key in GRATUITY gratuity and press the GREEN button. -
Page 24: Key Entering Card Details And Mail Order Transactions
Completion The following procedure will complete a pre-authorised transaction when the final account is confirmed with the customer. 1. At the READY prompt press the MENU button. Use the TRANSACTION MENU Pre-Auth arrow buttons to view the available options and press the Completion GREEN button when the Completion option is highlighted. - Page 25 1. At the READY prompt press the MENU button. Use the TRANSACTION MENU arrow keys to view the available options and press the Refund GREEN button when the required option is highlighted. Sale Purch. with Cashback 2. Key in the amount if the transaction and then press the <transaction type>...
- Page 26 IF YOUR TERMINAL IS CONFIGURED FOR CSC/AVS (A CARDHOLDER VERIFICATION SERVICE) PROCEED AS FOLLOWS: <transaction type> If you see this prompt, key in the 3 digit security code, Key in Security Code: which can be found on the signature strip on the back of and then press ENTER the customer’s card.
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Page 27: Reversal
25. Reversal You can reverse the last previously authorised Sale or Refund transaction provided the reversal is carried out within 30 seconds of completing the original transaction. 1. At the READY prompt press the MENU button. Use the TRANSACTION MENU arrow buttons to view the available options and press the Refund Duplicate Receipt... -
Page 28: Cancelling Transactions
Once all the re-try attempts have been used the terminal PIN TRIES EXCEEDED will display the message: ‘PIN TRIES EXCEEDED’ Contact Card Issuer RETURN TERMINAL Do NOT Remove Card The cardholder should hand the terminal back to you and PIN TRIES EXCEEDED contact their card issuer. -
Page 29: Printing Duplicate Receipts
30. Printing Duplicate Receipts 1. At the READY prompt press the MENU button. Use the TRANSACTION MENU arrow keys to view the available options and press the Refund GREEN button when the Duplicate Receipt option is Reversal highlighted. Duplicate Receipts 2. -
Page 30: End Of Day Banking
2. Use the arrow buttons to view the available TOTALS MENU options and press the GREEN button when the Waiter Z-Totals Totals option is highlighted. X-Totals Waiter Totals You will then be asked to swipe the Supervisor Card or enter your Supervisor Code through the terminal. 3. -
Page 31: Entering Function Codes
6. You will now be shown a list of the individual acquirers. End-of-Day Banking Press the GREEN button to reconcile an acquirer or press Bank <aquirier> the YELLOW button if you do not want to reconcile a particular acquirer. Enter=YES Clear=NO 7. -
Page 32: Changing A Waiter Id
Adding an Individual Waiter ID Your terminal can be configured to recognise individual Waiter IDs. These make it possible to identify which staff member has dealt with the transaction. The Waiter ID will be printed on the receipt. 1. At the READY prompt press the MENU button twice. SYSTEM MENU Totals Print Function Codes... -
Page 33: Creating Default Ids
1. To change a Waiter Name, key in the Code of the Waiter CHANGE Name that requires change and then press the GREEN button. Key in Code to Change and then press ENTER 2. Amend the Waiter Name by using the RED and YELLOW buttons to erase letters. -
Page 34: How To Set Sleep Parameters
4. The current time will be displayed. Re-key the correct SET DATE/TIME time and press the GREEN button. Enter Current Time dd/mm/yy The terminal will return to the READY prompt. and then press ENTER 37. How to Set Sleep Parameters This function allows you to set the time when the terminal is not in use before it goes into sleep mode. -
Page 35: How To Assign A Terminal To A Base Unit
4. Press the GREEN button again and the transaction log for Print Transaction Log that acquirer will be printed. It will show the previous 20 Continue? transactions for that acquirer. Step 3 and 4 will repeat for each acquirer. Enter=YES Clear=NO Once all have been printed, press the GREEN button and the terminal will return to the READY prompt. -
Page 36: How To Change A Paper Roll
enter your Supervisor Code through the terminal. SYSTEM Radio Setup? 4. To assign the terminal to a base unit press the GREEN button. Enter=YES Clear=NO To cancel the operation, press the YELLOW button. RADIO SETUP Assign to base 5. Choose SELECT BASE and press the GREEN button. Select base Remove base 6. -
Page 37: Gsm Network
41. GSM Network (GPRS Only) MANUAL MODE Find Network Select Network Please select option required from the Manual Mode Menu and Test Signal Strength follow screen prompts. 42. Insuring the Terminal Although you rent your terminal for a monthly charge it is strongly recommended that you insure the terminal against loss or damage to a value as recommended by your acquirer. -
Page 38: Miscellaneous Prompts
YELLOW button. Unable to Connect Terminal not connecting to Call the Helpdesk for guidance. host DIV434716B Copyright © 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date: December 2012 Released for UT4.13.11 Page 37... - Page 39 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434716B_COVER...