Ingenico IWL200 series User Manual page 93

Troubleshooting
PROCESSING ERROR
OPERATION NOT
ALLOWED
INVALID
TRANSACTION
INVALID CARD
EXPIRED CARD
PREVALID CARD
SORRY FOR DELAY...
RETRYING
PRESS ENTER
TO RETRY
CANNOT CALL HOST
CHECK PHONE LINE
90
The selected operation is not allowed for the card
presented, or the card is faulty. You should ask for
another means of payment.
The selected operation has been disabled, is not
allowed for the card presented, or the card is
faulty. You should ask for another means of
payment.
The selected transaction type (e.g. Cashback)
may not be active on your merchant account; you
should contact your acquirer.
The card presented is of a type that is not
supported, or is damaged and could not be read,
you should ask for another means of payment.
The card presented is expired, you should ask for
another means of payment. If the card is in date
check the date and time on the terminal.
The card presented is not yet valid, you should
ask for another means of payment. If the card is in
date check the date and time on the terminal.
The terminal is unable to contact the acquirer due
to a communications error. The terminal will make
three dial attempts; if all three attempts should fail
the transaction will be referred. For mobile
terminals you should check the mobile network,
for Bluetooth terminals you should check the
telephone line or LAN; contacting the terminal
Helpdesk if the problem persists.
The first two dial attempts have failed, resolve the
issue (e.g. ensure that the telephone line is not in
use) and press enter to continue for the third and
final dial attempt. For mobile terminals you should
check the mobile network, for Bluetooth terminals
you should check the telephone line or LAN;
contacting the terminal Helpdesk if the problem
persists.
The terminal is unable to contact the acquirer due
to a communications error after three dial
attempts. For mobile terminals you should check
Terminal User Guide