Ingenico ICT250 Manual
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Ingenico ICT250 Manual

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Terminal Guide
Ingenico
ICT250
n
IWL220 Bluetooth
n
IWL250 3G
n
ICT220 with IPP320 PIN
n

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Summary of Contents for Ingenico ICT250

  • Page 1 Terminal Guide Ingenico ICT250 IWL220 Bluetooth IWL250 3G ICT220 with IPP320 PIN...

  • Page 2: Table Of Contents

    Getting Started The Ingenico Terminal Guide will help you set up your terminal, understand your terminal’s functionality, and troubleshoot common payment application and terminal issues. Please note that terminal options may vary depending on the device and application you are using.

  • Page 3: Navigating And Setting Up Your Ingenico Terminal

    Navigating and Setting Up Your Ingenico Terminal...

  • Page 4: Ict250

    Variable key System Menu Admin Menu Cancel Key Clear/Back Key Enter Key How to plug in your ICT250: To Power Supply To Cable Mount To Phone Line To Internet Note: Connect to the phone line, Internet, or both. Insert the supplied zip tie, or screw (not provided),...

  • Page 5: Iwl220 Bluetooth

    IWL220 Bluetooth Function Variable key Variable key Scroll key Scroll key System Menu Admin Menu Cancel Key Clear/Back Key Enter Key How to plug in your IWL220 Bluetooth: USB A (not applicable) USB B (not applicable) To Phone Line To Power Supply To Internet Note: Port to the phone line is located beneath the base.

  • Page 6: Iwl250 3G

    IWL250 3G Function Variable key Variable key Scroll key Scroll key System Menu Admin Menu Cancel Key Clear/Back Key Enter Key How to plug in your IWL250 3G: To Power Supply Note: To turn ON the terminal, press [ ]. To turn OFF the terminal, press and hold [ ] and the [ ] at the same time.

  • Page 7: Ict220 With Ipp320 Pin Pad

    ICT220 with IPP320 PIN Pad Function Variable key Scroll key Scroll key Variable key System Menu Admin Menu Cancel Key Clear/Back Key Enter Key ICT220 IPP320 PIN Pad How to plug in your ICT220 with IPP320 PIN Pad: To Power Supply To Cable Mount To Phone Line To Internet...

  • Page 8: Main Menu

    Main Menu The main menu options on the terminal idle screen may vary depending on whether your terminal is running the Retail or Restaurant application. Take note of the differences in the menu options. Retail Main Menu Restaurant Main Menu 0 –...
  • Page 9 Transactions...

  • Page 10: Basic Transactions (Credit And Debit Cards)

    Your terminal will guide you through the process Sale Perform a credit or debit card sale transaction when the card is present. Display ICT250/IWL220/IWL250/ICT220 w IPP320 Idle Screen Press [ ] and [ ] to select Sale...
  • Page 11 Sale (With Tip) Perform a credit or debit card sale transaction with a tip when the card is present. Display ICT250/IWL220/IWL250/ICT220 w IPP320 Idle Screen Press [ ] and [ ] to select Sale SALE Key in amount and press [ Enter Sale Amount: $ 0.00...
  • Page 12 Perform a return to refund money to a cardholder’s account from a sale completed in a closed batch (e.g., previous day). This function may also be used to adjust a previous transaction. Display ICT250/IWL220/IWL250/ICT220 w IPP320 Idle Screen Press [...
  • Page 13 Perform a void to reverse a credit or debit sale, force, or return transaction and prevent any funds from transferring from the cardholder’s account. Only available for transactions in the current batch (e.g., same day). Display ICT250/IWL220/IWL250/ICT220 w IPP320 Idle Screen Press [...

  • Page 14: Basic Transactions (Credit Card Only)

    Basic Transactions (Credit Card Only) You can perform additional credit card sale transactions when the credit card is present. Force Perform a force sale when the terminal cannot reach the host (Chase Paymentech) to authorize a transaction, or to finalize a Pre-Auth transaction. Contact your voice authorization center for an authorization code, and then force the transaction.

  • Page 15: Contactless Payments Transactions

    Gift Card and Stored Value Card Transactions (Optional) Your Ingenico terminal supports gift card and stored value card (e.g. loyalty card) transactions. If you participate in a gift or stored value cards program your terminal is capable of performing various transactions for these types of cards.

  • Page 16: Functions And Features

    Functions and Features...

  • Page 17: Basic Functions And Features

    Basic Functions and Features This section provides additional information on basic transactions, terminal functions and features, that you may want to use. Some options may vary depending on the device you are using. Reprint a Receipt The Reprint function is accessible through the Main Menu. Press [ ] to access the Main Menu.

  • Page 18: Clerk Server Management

    Clerk/Server Management To perform a variety of Clerk/Server Management functions access the Clerk/Server Management Menu. Press [ ] to enter the Admin menu and then select [1] – Server Menu. Add ID To add a new clerk or server to your terminal navigate to the Server Menu and select [1] ADD ID. You will be prompted to create an ID and a password for each new clerk/server.

  • Page 19: Reports

    Reports A report is like a snap shot in time of business activities. Use this data to help you make crucial business decisions. Access Reports To get your reports press [ ] to go to the Main Menu, use the scroll keys to navigate to the Reports Menu and then press [ ] to enter the Reports Menu.

  • Page 20: Settling The Batch

    24-hour period. If the terminal is unplugged or turned off before the set time, the auto settlement will occur when the terminal is turned on again. Make sure the Ingenico IWL220 Bluetooth and IWL250 3G terminals are connected to their charging base or a power supply overnight when set to timed auto settlement.

  • Page 21: Reference

    Reference...

  • Page 22: Adjusting Hardware Settings

    Reference Refer to this section to learn more about terminal hardware settings, and how to troubleshoot common error codes. Adjusting Hardware Settings (e.g. Screen brightness & key beeps) To adjust the backlight brightness on your terminal, and key beeps (the audio beeps that will sound during transaction errors), please follow these steps: 1.

  • Page 23: Common Error Codes

    Common Error Codes In the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal. Error Code Description Action Batch near Max The batch capacity of the terminal Complete the transaction and settle Settle Batch is nearly full.
  • Page 24 Notes...
  • Page 25 The Information You Need, When You Need it. For Guides and Helpful Information: chasepaymentech.ca/welcome Call Merchant Support 24/7: 1.800.265.5158 Trademark of Paymentech, LLC, Chase Paymentech Solutions authorized user. All other trademarks, registered trademarks, product names and logos identified or mentioned herein are the property of Paymentech, LLC, or their respective owners.

This manual is also suitable for:

Iwl220Iwl250Ict220Iwl220 bluetoothIwl250 3gIct220 with ipp320 pin

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