Dealing With Contactless Card Read Failures; Printing The Customer Copy (Duplicate) - Ingenico IWL200 series User Manual

Terminal User Guide

Dealing with Contactless Card Read Failures

A contactless card read may fail, and the customer will be prompted to
re-present their card.
If the card is removed too soon, before all four contactless status lights
are lit; before the confirmation tone is heard; or before prompted to
remove the card, the card read will fail.
TRY AGAIN
If more than one contactless card is presented to the contactless card
read zone together then the card read will fail. This may occur if the
card is presented in a wallet with other contactless payment cards, or
other contactless cards such as public transport smart cards.
PLEASE PRESENT
ONLY ONE CARD
In both cases the terminal will continue as per a normal contactless
sale, refer to the instructions for Sales - Contactless Cards to
complete the transaction.

Printing the Customer Copy (Duplicate)

Only the merchant copy is printed during a contactless transaction.
Because the transaction value is low and fast transaction times are
desired, the customer copy is not printed by default. Contact terminal
helpdesk if customer contactless receipts are required by default.
If the customer requires a receipt then a customer copy may be printed
any time until another transaction is performed by pressing the F1 key
whilst the idle screen is displayed. This prints a duplicate of the last
transaction taken and is not restricted to contactless transactions.
£1.23
For security reasons the full card number is not shown on the
customer copy.
If the card is removed too soon the card
read will fail. An alert tone will sound and
the customer will be prompted to re-present
the card.
If more than one card is presented the card
read will fail. An alert tone will sound and
the customer will be prompted to re-present
the card.
Transactions
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