Ingenico iwl220 User Manual
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Ingenico iwl220 User Manual

Optional integrated contactless reader
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See also: Technical Manual , Installation Manual
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Summary of Contents for Ingenico iwl220

  • Page 1 Ingenico User Guide iWL220 Optional Integrated Contactless Reader...
  • Page 2 Series iWL220 WireLess Payment Terminal Bluetooth terminal with PSTN and IP communications Mobile terminal with GSM/GPRS communications Contactless Optional integrated contactless reader Security as Standard Fully PCI PTS 3.x and EMV certifi ed, delivering secure transaction processing and peace of mind...
  • Page 3 Terminal User Guide Contents...
  • Page 4 Contents Terminal User Guide...
  • Page 5 Terminal User Guide Introduction ...
  • Page 6 Introduction Terminal User Guide Alert Irruption! Alert Irruption!
  • Page 7 Terminal User Guide Introduction...
  • Page 8 Introduction Terminal User Guide...
  • Page 9 Terminal User Guide Your Terminal...
  • Page 10 Your Terminal Terminal User Guide...
  • Page 11 Terminal User Guide Your Terminal MODEM TEL IN...
  • Page 12 Your Terminal Terminal User Guide SUPERVISOR SHORT CUT BLUETOOTH  NEW BASE REMOVE BASE PRINT BASES...
  • Page 13 Terminal User Guide Your Terminal...
  • Page 14 Your Terminal Terminal User Guide...
  • Page 15 Terminal User Guide Your Terminal...
  • Page 16 Your Terminal Terminal User Guide SUPERVISOR CONFIG PSTN PREFIX ...
  • Page 17 Terminal User Guide Your Terminal...
  • Page 18 Your Terminal Terminal User Guide BAD SWIPE USE CHIP READER BAD READ...
  • Page 19 Terminal User Guide Your Terminal SELECT APPLICATION Mastercard Maestro SELECT APPLICATION...
  • Page 20 Your Terminal Terminal User Guide...
  • Page 21 Terminal User Guide Your Terminal READY Handset: 01 READY Handset: 01 READY NOT READY SETUP...
  • Page 22 Your Terminal Terminal User Guide PSTN GPRS PSTN GPRS...
  • Page 23 Terminal User Guide Your Terminal BLUETOOTH 40099999...
  • Page 24 Transactions Terminal User Guide 1234...
  • Page 25 Terminal User Guide Transactions READY Handset: 01 2134 Amount: £21.34 £21.34 PRESENT CARD Amount: £21.34 Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx Printing...
  • Page 26 Transactions Terminal User Guide Signature OK? Printing...
  • Page 27 Terminal User Guide Transactions READY Handset: 01 Enter Sale: 2134 £0.00 Amount: £21.34 Enter PIN: **** PRESS CANCEL / ENTER...
  • Page 28 Transactions Terminal User Guide READY Handset: 01 Amount: £1.23 £1.23 PRESENT CARD CARD READ OK PLEASE REMOVE CARD CONNECTING APPROVED PRINTING...
  • Page 29 Terminal User Guide Transactions £1.23 TRY AGAIN PLEASE PRESENT ONLY ONE CARD...
  • Page 30 Transactions Terminal User Guide READY Handset: 01 Enter Sale: 2134 £0.00 Please Wait AUTH CODE: xxxxx Printing Signature OK? Printing...
  • Page 31 Terminal User Guide Transactions...
  • Page 32 Transactions Terminal User Guide READY Handset: 01 Enter Sale: 2134 £0.00 Amount: £21.34 Add Gratuity? Amount: £21.34 Gratuity: £0.00 NO TIP Amount: £23.34 Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx...
  • Page 33 Terminal User Guide Transactions Printing Signature OK? Printing...
  • Page 34 Transactions Terminal User Guide READY Handset: 01 Enter Sale: 2134 £0.00 Printing Enter Final Amount: 2334 £0.00 NO TIP Amount: £23.34 Enter PIN: **** PRESS CANCEL / ENTER PIN OK DO NOT REMOVE CARD RETURN TERMINAL Please Wait AUTH CODE: xxxxx...
  • Page 35 Terminal User Guide Transactions Printing Signature OK? Printing...
  • Page 36 Transactions Terminal User Guide READY Handset: 01 Enter Sale: 2134 £0.00 Printing Signature OK? Enter Final Amount: 2334 £0.00 NO TIP AUTH CODE: xxxxx Printing...
  • Page 37 Terminal User Guide Transactions READY Handset: 01 Enter Sale: 2134 £0.00 Enter Cashback: £0.00...
  • Page 38 Transactions Terminal User Guide PER PERSON PER COUPLE VARIABLE SPLIT...
  • Page 39 Terminal User Guide Transactions READY Handset: 01 MAILORDER REFUND REFUND CASH SALE Enter Password: ***** INSERT OR SWIPE CUSTOMER CARD Enter Refund: 2134 £0.00 Please Wait REFUND ACCEPTED REFUND ACCEPTED Printing...
  • Page 40 Transactions Terminal User Guide Signature OK? Printing...
  • Page 41 Terminal User Guide Transactions DATA MATCHED AVS MATCH ONLY CSC MATCH ONLY DATA NON MATCH NOT CHECKED...
  • Page 42 Transactions Terminal User Guide READY Handset: 01 MAILORDER MAILORDER REFUND CASH SALE MAILORDER REFUND SALE REFUND SALE MAILORDER SALE Key Card No: Expires (MMYY): Start Date (MMYY): Issue Number: Enter CSC:...
  • Page 43 Terminal User Guide Transactions Postcode Nums: Address Nums: Enter Sale: 2134 £0.00 Please Wait AUTH CODE: xxxxx DATA MATCHED VOID CONFIRM VOID CONFIRM Printing TEAR OFF RECEIPT AND RETAIN (OK)
  • Page 44 Transactions Terminal User Guide Printing...
  • Page 45 Terminal User Guide Transactions ACC VERIFY  INSERT OR SWIPE CUSTOMER CARD ACCOUNT VERIFIED ACCOUNT VERIFICATION ACC VERIFY...
  • Page 46 Transactions Terminal User Guide HOTEL  HOTEL MODE PREAUTH COMPLTE PREAUTH COMPLTE PREAUTH COMPLTE...
  • Page 47 Terminal User Guide Transactions REVERSAL  DUPLICATE ...
  • Page 48 Transactions Terminal User Guide READY Handset: 01 MAILORDER CASH REFUND CASH SALE INSERT OR SWIPE CUSTOMER CARD Enter Cash Adv: 2134 £0.00...
  • Page 49 Terminal User Guide Transactions AUTH  REFUND CHEQUE CASH SALE AUTHORISATION ONLY...
  • Page 50 Transactions Terminal User Guide AUTH CODE: xxxxx DECLINED NOT AUTHORISED RETAIN CARD COMMS FAILURE DECLINED COMMS FAILURE DECLINED DIAG...
  • Page 51 Terminal User Guide Transactions REFERRAL B CODE 10 REFER DIAG...
  • Page 52 Transactions Terminal User Guide FORCE TRANS  MAILORDER REFUND CASH SALE INSERT OR SWIPE CUSTOMER CARD Enter Auth Code:...
  • Page 53 Terminal User Guide Transaction Receipts Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:02 TABLE:00000001 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT 4444 3333 2222 1111 EXP 12/16 STT 12/10 ISS 1 SALE AMOUNT £21.34 TOTAL £21.34 SIGN BELOW ------------------------ PLEASE DEBIT MY ACCOUNT 01/01/11 12:00...
  • Page 54 Transaction Receipts Terminal User Guide Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:03 TABLE:00000004 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT 4444 3333 2222 1111 EXP 12/16 STT 12/10 ISS 1 SALE AMOUNT £21.34 GRATUITY ..TOTAL ..
  • Page 55 Terminal User Guide Transaction Receipts Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:01 TABLE:00000003 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT 4444 3333 2222 1111 EXP 12/16 STT 12/10 ISS 1 SALE AMOUNT £21.34 TOTAL £21.34 PIN VERIFIED PLEASE DEBIT MY ACCOUNT 01/01/11 12:11 AUTH CODE: 123ABC...
  • Page 56 Transaction Receipts Terminal User Guide Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:03 TABLE:00000004 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT 4444 3333 2222 1111 EXP 12/16 STT 12/10 ISS 1 SALE AMOUNT £21.34 GRATUITY £2.00 TOTAL £23.34 PIN VERIFIED PLEASE DEBIT MY ACCOUNT...
  • Page 57 Terminal User Guide Transaction Receipts Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:01 TABLE:00000003 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT 4444 3333 2222 1111 EXP 12/16 STT 12/10 ISS 1 CONTACTLESS SALE AMOUNT £1.23 TOTAL £1.23 NO CARDHOLDER VERIFICATION 01/01/11 12:30...
  • Page 58 Transaction Receipts Terminal User Guide Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 S 10 WAITER:01 TABLE:00000003 HANDSET:01 VISA DEBIT ************1111 EXP 12/16 STT 12/10 ISS 1 KEYED SALE AMOUNT £21.34 TOTAL £21.34 SIGNATURE VERIFIED THANKYOU FOR YOUR CUSTOM 01/01/11 12:32 AUTH CODE: 123ABC TXN 0007...
  • Page 59 Terminal User Guide Transaction Receipts Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:03 TABLE:00000004 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT ************1111 EXP 12/16 STT 12/10 ISS 1 SALE AMOUNT £21.34 TOTAL £21.34 PIN VERIFIED THANKYOU FOR YOUR CUSTOM 01/01/11 12:11 AUTH CODE: 123ABC TXN 0004...
  • Page 60 Transaction Receipts Terminal User Guide DUPLICATE Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 WAITER:01 TABLE:00000003 HANDSET:01 VISA DEBIT AID: A0000000031010 VISA DEBIT ************1111 EXP 12/16 STT 12/10 ISS 1 CONTACTLESS SALE AMOUNT £1.23 TOTAL £1.23 NO CARDHOLDER VERIFICATION 01/01/11 12:30 AUTH CODE: 123ABC...
  • Page 61 Terminal User Guide Transaction Receipts Merchant Name Merchant Address 1 Merchant Address 2 M:12345678 TID:22160000 S 11 WAITER:02 TABLE:00000010 HANDSET:01 VISA DEBIT ************1111 EXP 12/16 STT 12/10 ISS 1 SWIPED SALE AMOUNT £21.34 TOTAL £21.34 * * * * * * * * * * * * D E C L I N E D * * * * * * * * * * * * THANKYOU FOR YOUR CUSTOM...
  • Page 62 Transaction Receipts Terminal User Guide VOID CANCELLED SIGNATURE INVALID OPERATOR LOCATION HANDSET...
  • Page 63 Terminal User Guide Reports END OF DAY BANKING X BALANCE Z BALANCE (!) TOTAL SUB-TOTAL Sales Refunds...
  • Page 64 Reports Terminal User Guide TOTALS CONFIRMED REPORTS END OF DAY  END OF DAY END OF DAY Z BALANCES Totals Reset Merchant Name Merchant Address 1 Merchant Address 2 END OF DAY BANKING Merchant Name Merchant Address 1 Merchant Address 2...
  • Page 65 Terminal User Guide Reports CURRENT SESSION PREVIOUS SESSION PREVIOUS SESSION CURRENT SESSION TOTALS CONFIRMED TOTALS NOT AGREED CANNOT CONFIRM TOTALS...
  • Page 66 Reports Terminal User Guide REPORTS BANKING  REPORTS BANKING SINGLE NEXT ...
  • Page 67 Terminal User Guide Reports BANKING Merchant Name Merchant Address 1 Merchant Address 2 TID:22160001 01/01/11 23:54 HANDSET:01 --==++oooo++==-- ACQUIRER 1 TOTALS CONFIRMED 01/01/11 23:54 M:12345678 TID:22160001 CURRENT SESSION: TXN NOs 0041-0089 Sales £844.06 Refunds £5.00 TOTAL DR £839.06 VISA CREDIT Sales £319.83 SUB-TOTAL DR...
  • Page 68 Reports Terminal User Guide --==++oooo++==-- ACQUIRER 2 TOTALS UNCONFIRMED 01/01/11 23:55 M:87654321 TID:22160001 CURRENT SESSION: TXN NOs 0039-0042 Sales £10.00 Refunds £20.00 TOTAL £10.00 PREVIOUS SESSION: TXN NOs 0025-0038 Sales £827.19 Refunds £40.00 TOTAL £787.19 TXN 0046 DIAG 828282 --==++oooo++==-- TOTALS UNCONFIRMED CANNOT CONFIRM TOTALS...
  • Page 69 Terminal User Guide Reports --==++oooo++==-- ACQUIRER 3 TOTALS NOT AGREED CALL ACQUIRER 01/01/11 23:56 M:11223344 TID:22160001 --==**==-- HOST AND TERMINAL TOTALS DO NOT AGREE: ACQUIRER 3 Sales £787.19 TOTAL CR £787.19 Merchant Name NO BUSINESS --==**==-- CURRENT SESSION: NO BUSINESS PREVIOUS SESSION: TXN NOs 0005-0015...
  • Page 70 Reports Terminal User Guide REPORTS X BALANCE  X BALANCES Totals Not Reset Merchant Name Merchant Address 1 Merchant Address 2...
  • Page 71 Terminal User Guide Reports REPORTS Z BALANCE(!)  PLEASE WAIT...
  • Page 72 Reports Terminal User Guide Z BALANCES Totals Reset Merchant Name Merchant Address 1 Merchant Address 2 TID:22160001 01/01/11 23:47 HANDSET:01 GRAND TOTALS Since 31/12/10 23:50 Sales £854.06 Refunds £40.00 TOTAL DR £814.06 Includes Tips £61.24 Cashback £50.00 --==++oooo++==-- BREAKDOWN BY ISSUER Since 31/12/10 23:50 AMERICAN EXPRESS...
  • Page 73 Terminal User Guide Reports --==++oooo++==-- BREAKDOWN BY WAITER Since 31/12/10 23:50 WAITER ID: Sales £562.68 Refunds £35.00 SUB-TOTAL £527.68 Includes Tips £38.50 Cashback £30.00 WAITER ID: Sales £291.38 Refunds £5.00 SUB-TOTAL £286.38 Includes Tips £22.74 Cashback £20.00 --==++oooo++==-- TRANSACTIONS RESULT AUTH CODE:27 T0041 £36.00...
  • Page 74 Reports Terminal User Guide REPORTS STORED  REPORTS STORED SINGLE NEXT ...
  • Page 75 Terminal User Guide Reports NOT READY NOT READY SETUP TMS CALL Merchant Name Merchant Address 1 Merchant Address 2 TID:22160001 S/N:01234PT12345678 02/01/11 02:36 CONNECTED: CONIG DATA: REPORT COMPLETE CONNECTED FAIL CONFIG DATA FAIL NOT REQUIRED...
  • Page 76 Supervisor Functions Terminal User Guide 01483 1234 0000 9999 SUPERVISOR PASSWORD CHANGE PWD ...
  • Page 77 Terminal User Guide Supervisor Functions A New Password Must Be Selected ENTER NEW PASSWORD **** RE-ENTER PASSWORD **** Parameter Saved...
  • Page 78 Supervisor Functions Terminal User Guide SUPERVISOR ...
  • Page 79 Terminal User Guide Supervisor Functions HANDSET ID HANDSET ID PASSWORD PASSWORD CONFIG CONFIG LOGON SHORT CUT SHORT CUT TIPS TIPS OP MODE LATE OP MODE LATE OP MODE EARLY TIPS CALL TMS...
  • Page 80 Supervisor Functions Terminal User Guide INTL SALETYPE REFUND TERM PARAM UPGRADE DATE TIME BACKLIGHT AUTO-OFF RELEASE...
  • Page 81 Terminal User Guide Supervisor Functions SUPERVISOR PASSWORD  DELETE ACQ MAC RESET TMS RESET CHANGE PWD...
  • Page 82 Supervisor Functions Terminal User Guide SUPERVISOR CONFIG  PRINT EMV PRINT CERTS PSTN PREFIX GSM N/W TEST SEL GSM N/W...
  • Page 83 Terminal User Guide Supervisor Functions SUPERVISOR SHORT CUT  PINPAD CONTACTLESS EPOS INTERF BLUETOOTH...
  • Page 84 Troubleshooting Terminal User Guide NOT READY SETUP DUPLICATE ENTER SIM CODE...
  • Page 85 Terminal User Guide Troubleshooting PIN TRIES EXCEEDED...
  • Page 86 Troubleshooting Terminal User Guide...
  • Page 87 Terminal User Guide Troubleshooting...
  • Page 88 Troubleshooting Terminal User Guide BAD MAC CALL AUTH CENTRE CANCELLED DECLINED BAD READ BAD SWIPE NOT ACCEPTED PROCESSING ERROR OPERATION NOT ALLOWED INVALID TRANSACTION INVALID CARD...
  • Page 89 Terminal User Guide Troubleshooting EXPIRED CARD PREVALID CARD SORRY FOR DELAY… RETRYING PRESS ENTER TO RETRY CANNOT CALL HOST CHECK PHONE LINE MEMORY xx% FULL DO Z BALANCE...
  • Page 90 Troubleshooting Terminal User Guide APPROVED REFUSED NOT AUTHORISED TRY AGAIN PLEASE PRESENT ONLY ONE CARD INSERT OR SWIPE CARD LOADING TPASS PARAMETERS…...
  • Page 91 Terminal User Guide Troubleshooting DIAG DIAG 828282...
  • Page 92 Troubleshooting Terminal User Guide 70xx...
  • Page 93 Terminal User Guide Troubleshooting ACC VERIFY...
  • Page 94 Notes Terminal User Guide...
  • Page 95 Terminal User Guide Notes ˚ ˚ ˚ ˚ ˚ ˚...
  • Page 96 Notes Terminal User Guide...
  • Page 97 Terminal User Guide Notes...
  • Page 98 Notes Terminal User Guide...
  • Page 99 Ingenico (UK) Ltd Ridge Way, Donibristle Industrial Park, Hillend DUNFERMLINE KY11 9JU Part No: DIV434674A...
  • Page 100 Business Solutions Transaction Solutions Payment Solutions...

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