Ingenico iWL220 Manual
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Ingenico iWL220 Manual

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Ingenico iWL220
Payment Terminal Manual

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Summary of Contents for Ingenico iWL220

  • Page 1 Ingenico iWL220 Payment Terminal Manual...

  • Page 2: Table Of Contents

    This payment terminal manual is for merchants to provide them with secure processing of card payments via the payment terminal. This manual constitutes an integral part of the Pay- ment Cards Service Agreement and the Payment Terminal Rental Agreement and, by signing these agreements, the Merchant agrees to follow the terms and conditions set out in this manual.

  • Page 3: Keypad Features

    Keypad features Paper roll switching (opening of plastic cover) Signal receiver Enter menu Menu navigation Swipe reader Advance the paper roll Cancel key Backspace key Confirm entry...

  • Page 4: Swipe Card Transactions

    Swipe card transactions Ingenico iWL220 Payment Terminal Message on Action terminal screen The terminal is in standby mode. Enter the sum of the terminal transaction in cents (e. g. if the sum of the transaction is 10.00 EUR, enter 1,000).
  • Page 5 • The person must be identified according to card acceptance requirements. • The first copy of the receipt remains with the merchant, the second one is handed to the buyer. Receipt type Name of the point of sale Address of the point of sale Terminal ID Merchant’s registration number and cash register’s number...

  • Page 6: Contactless Card Transactions

    Contactless card transactions Ingenico iWL220 Payment Terminal Message on Action terminal screen The terminal is in standby mode. Enter the sum of the terminal transaction in cents (e. g. if the sum of the transaction is 10.00 EUR, enter 1,000).
  • Page 7 Receipt type Name of the point of sale Address of the point of sale Terminal ID Merchant’s registration number and cash register’s number Card type Card number (four last digits are shown) Receipt number Time of transaction Authorisation code and transaction type Transaction total Confirmation upon successful contactless card transaction...

  • Page 8: Chip Card Transactions

    Chip card transactions Attention! When paying with a chip card, make sure to use the chip. Ingenico iWL220 Payment Terminal Message on Action terminal screen The terminal is in standby mode. Enter the sum of the terminal transaction in cents (e.
  • Page 9 • The first copy of the receipt remains with the merchant, the second one is handed to the buyer. • In the case the chip card transaction fails and the terminal screen displays “Use a swipe card”, perform the transaction according to the swipe card transactions instructions. •...

  • Page 10: Response Codes In The Event Of Transaction Failure

    Response codes in the event of transaction failure Ingenico iWL220 Payment Terminal Message Verbal explanation of the code If the terminal prints a code starting with number “1”, the card transactions are declined. The card must be returned to the client.
  • Page 11 Ingenico iWL220 Payment Terminal Message Verbal explanation of the code If the terminal prints a code starting with number “2”, the card is misused. Transaction cannot be performed. Card must be confiscated, if possible. Declined Card expired Suspected card counterfeit...

  • Page 12: Transaction Revocation

    Transaction revocation Ingenico iWL220 Payment Terminal Message on Action terminal screen Welcome The terminal is in standby mode. Press the key Transaction 1 – Sending Press the key “2” or select the “Annulment” option from the menu (to 2 – Annulment...
  • Page 13 Sample chip card receipt Sample swipe card receipt Sample contactless card receipt...
  • Page 14 In the case the revocable transaction was completed using automated verification, the terminal will connect to the authorisation centre and revoke the transaction. Notes: • Transaction revocation is only possible for the full amount until transactions are sent to the bank (by default, the terminal sends transactions to the bank once a day).

  • Page 15: Printing Out A Copy Of The Receipt

    Printing out a copy of the receipt Ingenico iWL220 Payment Terminal Message on Action terminal screen Welcome The terminal is in standby mode. Press the key Transaction 1 – Sending Press the key “5” or select the “Copy of receipt” option from the menu (to 2 –...

  • Page 16: Closing A Day

    Closing a day The terminal issues a response on the transfer report, indicating the number and total amount of completed transactions. To confirm successful transfer of transactions, the terminal prints the response on the transfer report: “SENDING TRANSACTIONS OK”. Automatic transfer of transactions Transactions completed during a day can be transferred to the bank either automatically or manually.
  • Page 17 Manual transfer of transactions Ingenico iWL220 Payment Terminal Message on Action terminal screen The terminal is in standby mode. Press the key Welcome Transaction 1 – Sending Press the key “1” or select “Sending” from the by pressing the green key 2 –...

  • Page 18: Messages Appearing On The Screen

    Messages displayed on the screen Messages displayed upon conducting and revoking payment transactions Message on Meaning terminal screen Card error! Reading the card failed. Try again. Try again... Reader error! Reading the card failed. Try again. Read again! Chip card! This is a chip card.

  • Page 19: Switching The Paper Roll

    Switching the paper roll First, open the paper roll cover and lift it up as shown on the illustration. Remove the empty paper roll from the printer. Slightly unwind the new paper roll and remove the protective strip from the edge, if required. Place the new paper roll so that the paper moves from the bottom of the roll towards the front edge.

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