12 • Troubleshooting - Pitney Bowes DM475 Operator's Manual

12 • Troubleshooting

This chapter explains how to troubleshoot your mailing
system.
Getting Help......................................................................12-2
Messages on the LCD Display .........................................12-2
Blank Display ....................................................................12-2
Display Difficult to Read ...................................................12-3
Printing Problems .............................................................12-3
Feeding Problems (stalled envelopes) ............................12-4
To avoid stalled envelopes .........................................12-4
To clear stalled envelope in printer area ....................12-4
To clear stalled envelope in feeder/WOW area ..............12-5
Moistening Problems (envelopes don't seal) ....................12-7
Mail Transport Error Messages ........................................... 12-8
Problems Connecting to Data Centre via LAN Network ....12-9
Viewing System Configuration Levels ............................12-10
SV62415 Rev. B 12-1