Pickup; Hunt Groups; Examples Of Use; Enquiry Station For An Operator With Two System Telephones - Aastra OpenCom 510 User Manual

Call Queue
If a call is to be forwarded "After delay", it enters the queue. If the call has not been
answered before the delay period expires, it will be forwarded to the target ter-
minal and can then be answered there.

15.1.3 Pickup

The functions "Pickup" (from a pickup group) and "Pickup selective" can be used
together with queues. A user who accepts a call using "Pickup" or "Pickup
selective" picks up the next call from the queue.

15.1.4 Hunt Groups

Hunt groups of the "parallel" type are usually used together with queues, with the
queues of each telephone in the group being synchronised to each other. When a
call to the number of the hunt group arrives, the call enters all parallel queues. If a
call from one of the queues is answered, it is removed from all other parallel
queues.
15.2

Examples of Use

15.2.1 Enquiry Station for an Operator with Two
System Telephones
The operator switches all incoming calls and can either work on the
OpenPhone 65 or the mobile terminal, the OpenPhone 27.
Configuration
■
Configure the system access or access for multiple terminals under PBX Confi-
guration: Ports: S
■
Configure the OpenPhone 65 and e.g. a RFP 22/24 under PBX Configuration:
Ports: U .
pn
■
Configure a trunk key for the OpenPhone 65 under PBX Configuration:
System telephones.
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Examples of Use