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Aastra AMC 3.0 User Manual

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AMC 3.0
Admin User Guide for
Symbian Belle
amc-3.0_symbian_ug_en_2012-09
September 20, 2012

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Summary of Contents for Aastra AMC 3.0

  • Page 1 AMC 3.0 Admin User Guide for Symbian Belle amc-3.0_symbian_ug_en_2012-09 September 20, 2012...

  • Page 2: Table Of Contents

    Contents Contents Welcome to Aastra ........Overview .
  • Page 3 Contents 8.6.4 Toggle, Complete Transfer, and Conference ... . 26 8.6.5 Fast Forwarding ......27 8.6.6 Handover to Cellular Networks (GSM) .
  • Page 4 ......50 13 Manual download from the Aastra portal ..... . 51 14 FAQ .

  • Page 5: Welcome To Aastra

    The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it.

  • Page 6: Introduction To The User Guide

    • Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application. • If individual features differ on the Aastra communications systems, a reference is made in this user’s guide.

  • Page 7: Introduction To The Amc

    3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Symbian-based mobile phones. The AMC is a fixed- mobile convergence (FMC) application and runs on most phones based on the Symbian Belle . This comprises devices that can be upgraded from Symbian ˆ 3 or Anna to Belle.Fixed Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line communications system of an enterprise.

  • Page 8: How To Read This Manual

    3 Introduction to the AMC 3.2 How to read this Manual This manual is designed to guide you step by step through the installation, configuration and usage of your AMC, providing you with useful hints and advice to facilitate the handling of your AMC.

  • Page 9: Restrictions

    4 Restrictions 4 Restrictions New smart phone types/models are released every week. To avoid solution complexity and to ease management, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models. A smart phone is like a computer.

  • Page 10: By Mobile Os Version

    4 Restrictions 4.3 By Mobile OS Version Please note that some devices can slow down noticeably during operation. This is the case in the native dialer of these Smart phones and, as a consequence, also in the AMC. 4.4 Details •...
  • Page 11 4 Restrictions • When requesting a GSM Callback a pop-up window will be displayed, incorrectly informing you "Call back failed. Call now established for normal rates." However, a Callback is still setup from the AMCC. This will be solved in later version. •...

  • Page 12: Data Usage Overview

    5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser- vices of the AMC. The settings governing the allowed usage of cellular data channels are described in 11.2.2 on page 41.

  • Page 13: Installation And Amc+ Configuration From The Amc Portal

    6 Installation and AMC+ configuration from the AMC Portal 6 Installation and AMC+ configuration from the AMC Portal The following describes the supported possibilities for the installation of the AMC on your Symbian phone. Before getting started..there are two settings which you have to adjust in the Application Manager of your phone: 1.

  • Page 14: Configure Access Points (Aps)

    6 Installation and AMC+ configuration from the AMC Portal only one Mobile Subscription Provider at a time are configured. Other existing APs have to be removed. 6.2 Configure Access Points (APs) An essential service of the AMC is VoIP telephony. It is therefore crucial to be con- nected to an access point in order to use the features of your AMC.

  • Page 15: Opening The Application

    6 Installation and AMC+ configuration from the AMC Portal • After this reboot or immediately after the download of the file your AMC Symbian is installed and ready to be configured. 6.3 Opening the Application You will now be prompted to enter your AMC User Account key and mobile phone number (in international format).

  • Page 16: Amc+ Configuration

    6 Installation and AMC+ configuration from the AMC Portal 6.4 AMC+ configuration To avoid mobile operators blocking what they see as ”strange” SMS content - AMC+ downloads the configuration (settings, MLCR and features in named order) Over The Air. From the AMC Portal can be sent out either SMS or e-mail with the SW download link and as a second step the AMC User Account key.

  • Page 17: General Operation Of The Amc

    7 General Operation of the AMC 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application.

  • Page 18: Registration Status

    7 General Operation of the AMC 7.1.2 Registration Status This registration icon indicates that there is a VoIP-capable data connection. This data connection may be Wi-Fi or Packet Data(refer to 11.2.2 for informa- tion about Packet Data settings). This icon indicates that a system registration is in progress. The red icon appears if the system registration has failed.

  • Page 19: Other Status And Notification Lines

    7 General Operation of the AMC 7.1.3 Other Status and Notification Lines Various pieces of information can be displayed below the toolbar. The first line in the example picture above shows that there is a successfully established connection to the access point.

  • Page 20: Managing Access Points

    7 General Operation of the AMC 7.2 Managing Access Points Move the cursor to the access point status line and click the main button of your smartphone. The second screenshot to the left shows an example AP Settings screen. As you can see, the AMC differentiates between VOIP, for voice quality, and SIG, for signal-only, access points.

  • Page 21: Features Of The Amc

    8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC. General Availability of Features Available in- and out-call features depend on your PBX; for some features please consult your PBX documentation. More or less features than the ones described below might be available in your specific case.

  • Page 22: Accepting Calls

    8 Features of the AMC Options Key You can also enter or select a phone number (from the Contacts or Call List view), press the Options key and select a call type. 8.2 Accepting Calls AMC calls can be accepted like all other calls by pressing the concerned key or, on touch screen phones, by swiping the green handset icon from left to right.
  • Page 23 8 Features of the AMC Search Corporate Contacts Type in at least two letters into the search field and press the icon to start the search. Upon a search request, the AMCC will only forward the first 25 results to the AMC. If that list does not contain the contact you are looking for, provide a more specific request.

  • Page 24: Call Types

    8 Features of the AMC 8.5 Call Types There are several call types that you can select before dialing. They give you man- ual access to the potentially cost saving features of the AMC. Please see the picture below. Automatic Routing Administrators may specify and deploy routing rules (for Callback etc.) with in an (M)LCR Table and deploy it to the AMC.

  • Page 25: Direct Call (Mobile Call Without Passing The Pbx)

    2. The Anonymous Call Prefix has to be set in the Settings of your AMC, refer to 11.1.8. 3. An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX (please refer to the Aastra Mobile Client Controller Administrator Manual). amc-3.0_symbian_ug_en_2012-09...

  • Page 26: In-Call Features

    (Complete conference), or join the two calls (Complete transfer ) and terminate the calls on your end. The name of this feature differs depending on the used Aastra Enterprise Communications PBX.It is either "Enquiry" or "Consultation". amc-3.0_symbian_ug_en_2012-09...

  • Page 27: Fast Forwarding

    8 Features of the AMC 8.6.5 Fast Forwarding This option will forward the call to a predefined number. While in theory this can be any number, this feature is most often used to transfer the call to the desk phone with a single touch of a button.

  • Page 28: Out-Of-Call Features

    Pickup Groups There might also be adjustments to be made on the AMCC and PBX-side. Please consult the Aastra Mobile Client Controller Administrator Manual (keywords: PBX Access Codes, Pickup Groups). 8.7.3 Call Retrieve This out-call feature enables you to fetch a call from the waiting loop. If this does not work as expected, please verify that your PBX supports this feature, and contact support if the problem persists.

  • Page 29: Voice Mail

    8 Features of the AMC 8.7.4 Voice Mail Listen to your corporate voice mail with this option. Click on the selection in the AMC Main Menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen.

  • Page 30: Mobile Least-Cost Routing (Mlcr)

    These ’rout- ing rules’ can be deployed to the AMC from the Aastra administration por- tal by the Administrator. The Administrator can configure several different MLCR lists in the Portal to customize the MLCR rules for each user if nec- essary.However, a different routing feature can be selected manually by the...

  • Page 31: Sim Switch

    9 Mobile Least-Cost Routing (MLCR) Requirements This service requires a data channel!. Please make sure that the setting Maintain 3G Connection is activated, refer to section 11.1.16. General setup and functionality are explained in section 11.4.8 on page 48. 9.3 SIM Switch You can take advantage of using local SIM cards in different locations.

  • Page 32: Im And Presence

    10 IM and Presence 10 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone. Immediately after the required settings have been configured (see infobox below), the Online/Offline Presence Status will be displayed in the Home screen. Required Settings UC has to be turned On (refer to ??) and the Default IM Host (refer to 11.3.5) has to be configured correctly on the AMC, and profiles of XMPP Endpoints...

  • Page 33: Being Added

    10 IM and Presence Limitation The AMC currently does not provide a way to completely delete an already accepted contact from your XMPP roster. Please use your desktop client to accomplish this. A possibility to delete IM contacts will be implemented in a later version of the AMC.
  • Page 34 10 IM and Presence It is also possible have several conversations at once. While in a conversation, click on Options and select New. To switch from one chat to the other, also click on Options and select Conversations. This will show you all current conversations. amc-3.0_symbian_ug_en_2012-09...

  • Page 35: Settings

    Configuration chapter. However, you may want to consult it, to fully understand how your AMC works. The AMC downloads the configuration from the Aastra portal. 11.1 Application The following settings can be found in the general settings of the AMC.

  • Page 36: Exception Numbers

    AMC. If you have any special or regional numbers however, you can configure them here. 11.1.4 OTA-URL The OTA-URL is the link to the Aastra administration portal, from where the AMC+ will download the configuration (including license), Feature file and LCR file. 11.1.5 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des-...

  • Page 37: Anonymous Call Prefix

    11 Settings 11.1.8 Anonymous Call Prefix If your PBX supports outbound anonymous calls (no caller ID shown) enter the neces- sary feature code here. The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu. This has to be configured as a PBX Access Code on the AMCC! 11.1.9 VoIP Call Volume This option enables you to set the volume for VoIP calls separately.

  • Page 38: Lcr Usage

    11 Settings • Select Update LCR. 11.1.13 LCR Usage This option will make the AMC adhere to least-cost-routing (LCR) rules if a rule set has been deployed along with the AMC configuration. 11.1.14 Dial Mode By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls.

  • Page 39: Auto Answer Numbers, Period And Sound

    11 Settings 11.1.15 Auto Answer Numbers, Period and Sound Note: this feature can be used independently from the Auto Answer? setting, as de- scribed in 11.1.7. You have the possibility to specify calls that shall be accepted automatically by entering the caller’s Number.

  • Page 40: Other Network Settings

    11 Settings Wi-Fi but call-setup signaling and media over the cellular network, you need to select the Single Mode setting! The setting Dual Mode allows Voice-over-Wi-Fi, but it requires that the Symbian device supports Wi-Fi and that the required settings in the native OS are made. Consumption of Packet Data The Packet Data setting lets you specify when packet data (for example Packet Data) should be used;...

  • Page 41: Packet Data

    11 Settings Note: All data networks does not mean that a data connetion will be held constantly. This would drain the battery. Re-registration is done automatically whenever there is user interaction requiring a system registration (Corporate Phonebook searches etc.). Also note that this setting is subject to your Packet Data setting (refer to 11.2.2)! Switching Access Points (APs) If you would like to switch from one access point (AP) to another while the AMC is logged in, please disconnect from the currently used AP and recon-...
  • Page 42 11 Settings Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data. If turned off in the native menu, any preferences made within the AMC remain without effect! Costs and Battery Life Please note that the usage of data channels may drain the phone’s battery. If costs run too high, a provider might also disconnect the call.

  • Page 43: Voip

    11 Settings 11.3 VoIP These settings are used to register your AMC with the AMCC, and also contain other settings related to Wi-Fi connections. They should already be preconfigured. If this is the case, do not change these settings! The settings on Symbian are sorted in tabs. Navigate through them with the cursor. Hidden Settings From later versions on, the VoIP and FMC Settings are only available to ad- ministrators.

  • Page 44: Codec, Jitter Buffer Size And Transport

    11 Settings 11.3.5 Default IM Host If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here. Contact your adminis- trator for further information.

  • Page 45: Default Im Host 11.3.6 11.4 Fmc

    11 Settings 11.4 FMC In order to take advantage of the available AMC Solution features the AMC and the AMCC "communicate" via special numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks. The settings on Symbian are sorted in tabs. Navigate through them with the cursor. Hidden Settings From later versions on, the VoIP and FMC Settings are only available to ad- ministrators.
  • Page 46 11 Settings 11.4.2 MTC Number(s) MTC stands for Mobile Terminated Call. One or more MTC Numbers (several number- s/prefixes have to be separated with dashes, but no spaces) can be saved here.The MTC Number will be associated as Caller ID for your corporate system (AMCC). You could say that this is the identification the AMCC uses towards the AMC.

  • Page 47: Callback Number

    11 Settings A Callback is invoked via HTTPS or by calling the Callback Number configured in the Settings menu. The AMC also sends the phone number that you would actually like to call (1). The AMCC in return calls the AMC (2) and the destination number (3). The two calls are connected as soon as they are established.

  • Page 48: Voice Mail Number

    11 Settings What to do if SIM Switch doesn’t work Your previously used SIM card will continue to work, unless there is a problem on the AMCC-side: Check if there is a temporary problem by reinserting the former SIM card. If it does not work, the error is likely to be located at the AMCC.

  • Page 49: Amc User Account Key

    11 Settings How it works The calling party will basically be put on hold by the AMCC; as a consequence a Call Reverse from the calling party’s perspective is no different from a normal call. The AMCC will even play back a ring-back tone. Only inbound calls coming from the AMCC are affected by this! Regular inbound calls to your SIM card remain untouched.

  • Page 50: Feature Access 12 Factory Reset Of The Amc

    12 Factory Reset of the AMC 12 Factory Reset of the AMC It is possible to do a quick, but complete factory reset. Open the Settings and click on the Options key for a context-sensitive menu. It will give you the option to execute a factory reset which will delete all configurations made.
  • Page 51 13 Manual download from the Aastra portal 13 Manual download from the Aastra por- On top of the automatic download of information from the Aastra portal that the AMC+ initiates it is also possible for you as a user to manually request download of informa- tion.

  • Page 52: Manual Download From The Aastra Portal 14 Faq

    14 FAQ 14 FAQ The following gives some information about reoccurring issues with the AMC running on Symbian. 14.1 IP Addresses or Domain Names You should use IP addresses or DNS names for all hosts and servers throughout your mobile phone! This includes settings in native and other additional third-party appli- cations such as the AMC.
  • Page 53 Aastra Tech- nologies Limited. NOTICE The information in this document is subject to change without notice.

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