Aastra OpenCom 510 User Manual page 163

Call Queue
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Configure the OpenPhone 27 under PBX Configuration: Ports: DECT-PP and
assign the OpenPhone 27 its own telephone number. Check in the
OpenPhone 27.
■
Under PBX Configuration: Call Distribution: Incoming or PBX Configu-
ration: Call Distribution: Incoming PTP route all incoming calls to the
number of the OpenPhone 65 trunk key.
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In the Configurator, create a new group called "Operators" under User
Manager: User groups. Activate "Call queue", "Call waiting protection" and
"Call forwarding" for this group and set the Dial out: External option appropri-
ately.
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Create a user called "Operator 1" under User Manager: User. Assign this user
to the "Operators" user group. Assign the telephone numbers of the
OpenPhone 65 trunk key and the number of the mobile OpenPhone 27 to this
user.
Call wait. prot.
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Activate
Protection
the
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Configure a function key on the OpenPhone 65 which activates/deactivates a
"call forwarding immediately" to the telephone number of the mobile
OpenPhone 27 (in the menu
Immediately
Use
Incoming calls are routed to the OpenPhone 65 manned by the operator, who
then puts the calls through. A queue is used so that callers do not get a busy
signal. The display on the OpenPhone 65 indicates how many calls there are in the
queue.
If the operator wants to leave the workstation and take along the enquiry station,
call forwarding to the OpenPhone 27 is activated by pressing a function key. Calls
which are in the OpenPhone 65 queue must still be answered on this telephone.
New calls are signalled on the mobile OpenPhone 27 or enter its queue, allowing
the OpenPhone 27 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by
pressing a function key. Calls which are already in the queue are switched on the
(call waiting protection) on both terminals in
menu.
Call diversion: Divert phone:
).
Examples of Use
161