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Related Manuals for Aastra AMC 4
Summary of Contents for Aastra AMC 4
- Page 1 AMC 4 Admin User Guide for Android amc-4_android_ug_en_2014-03 March 30, 2014...
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Page 2: Table Of Contents
Contents Contents Welcome to Aastra ........Overview . - Page 3 Contents In-Call Features ....... 28 8.6.3 Blind Transfer ......28 8.6.4 Toggle, Complete Transfer, and Conference .
- Page 4 Contents 11.6.9 Simple Logging ......42 11.7 IM/Presence ....... . . 42 11.7.1 Enable IM/Presence .
- Page 5 Contents 12.8.16 Log Level ......57 12.8.17 Simple Logging ......57 12.9 Licensing .
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Page 6: Welcome To Aastra
The following user’s guide will assist you in using the Aastra Mobile Client (AMC 4) application and answer most of the questions that may arise. If you require further technical support or information about other Aastra products, please refer to our website at http://www.aastra.com. -
Page 7: Introduction To The User Guide
Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application. If individual features differ on the Aastra communications systems, a reference is made in this user’s guide. amc-4_android_ug_en_2014-03... -
Page 8: Introduction To The Amc
3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Android-based mobile phones. The AMC is a fixed- mobile convergence (FMC) application and runs on most phones based on the Android Version 2.3 and 4.0 - 4.4. Please note that the AMC for Android can also be run on Blackberry OS 10.2.1 and later! Fixed Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line communications system of an enterprise. -
Page 9: How To Read This Manual
This is done with key-value pairs (settings’ key and setting). With the icon to the left we will point out, where OTA deployment is possible. Please re- fer to the Aastra Mobile Client Controller Administrator Manual for a general description of OTA Deployment. - Page 10 3 Introduction to the AMC Figure 1: Button names used in this document. If pure touch-screen devices are used, button names refer to the touch buttons and options with the respective func- tionality. amc-4_android_ug_en_2014-03...
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Page 11: Restrictions
4 Restrictions 4 Restrictions Please note that there are certain restrictions for third-party applications on practically all mobile platforms. There are some restrictions on the Android devices which the AMC is subject to. New smart phone types/models are released every week. To avoid solution complexity and to ease management, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models. -
Page 12: By Network (Cellular)
4 Restrictions 4.3 By Network (Cellular) The functionality and features of the AMC are also subject to the used network . If no data connection is available, features requiring feedback (for example:checking the status for Call Forwarding) are not available! If Dual-mode usage is part of the solution, you must make sure the Wi-Fi network is "Voice ready". - Page 13 4 Restrictions be an issue. Each Wi-Fi transmitter blocks out 20 of the available 79 Bluetooth channels. This is specifically valid for lower end Bluetooth headsets. The establishment of a mobile-data connection when the AMC has been logged off or is activated from sleep mode, can be perceived as slow. Until the AMC is fully registered call setup time will be longer.
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Page 14: Data Usage Overview
5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser- vices of the AMC. The settings governing the allowed usage of cellular data channels are described in 12.6 on page 49. -
Page 15: Initial) Configuration Download
6 (Initial) Configuration Download 6 (Initial) Configuration Download The configuration for your AMC can be downloaded automatically when opening it for the first time. Before opening the AMC, make sure that a data channel (Wi-Fi or 3G) is available. When you open the application a pop-up window will appear (see screen- shot): 1. - Page 16 6 (Initial) Configuration Download Redirect Server The deployment method "Redirect Server" will always appear if the settings for Registrar, Username and Password have been entered. Your administra- tor has the option to enable authentication via PIN. Contact him if the PIN- popup appears and you haven’t received the PIN.
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Page 17: Opening The Application
6 (Initial) Configuration Download 6.1 Opening the Application Open the AMC by pressing its icon in the appli- cation menu of your Android smartphone. While in the AMC Home screen, press the menu but- ton and select Settings to view and edit config- uration details. -
Page 18: Amc License Activation
6 (Initial) Configuration Download 6.2 AMC License activation Grace Period AMC is installed with a 30 days trial period. During these 30 days a license download is necessary to avoid license expiration. The AMC will inform you about the expiration of this license period. Useful Advice The AMC license information gets included in the configuration data when the AMC portal administrator selects "Create license"... -
Page 19: General Operation
7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application. The following chapter contains all user-relevant information for the AMC: how to navigate within the AMC, and how to use in- and out-of-call features. -
Page 20: Home Screen Navigation
7 General Operation You have the option to move and sort your quick-dial contacts in the context- sensitive menu. If you have altered the standard feature codes on the AMCC, the Features button (with CFW and DnD) will not offer its services. Note: Please note that a user icon (i.e., with photo) will only be displayed if the contact is added from the native phonebook, and if the contact there contains... -
Page 21: Screen 1: Dial
7 General Operation 7.2.2 Screen 1: Dial The start-up screen of the AMC is the Dial screen. Type in numbers and start dialing, or long-press the phone button to open call-type options. For further information about call types, refer to 8.5. 7.2.3 Screen 2: Contacts Enter this screen from the drawer or by swiping from left to right once. -
Page 22: Registration Status
7 General Operation 7.3 Registration Status This registration icon indicates that there is a VoIP-capable data connection. This data connection may be Wi-Fi or Packet Data(refer to 12.6 for information about Packet Data settings). This icon indicates a successfully established data connection. Features can usually be accessed perceivably faster. -
Page 23: Features Of The Amc
8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC. General Availability of Features Available in- and out-call features depend on your PBX; for some features please consult your PBX documentation. More or less features than the ones described below might be available in your specific case. -
Page 24: Accepting Calls
8 Features of the AMC Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application, because the call is set up via the call manager (AMCC) in the enterprise network. If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds. -
Page 25: Corporate Contacts
8 Features of the AMC 8.4 Corporate Contacts You can search your local and the corporate con- tacts (if access is configured by your system admin- istrator) from the search bar. Click on the icon on the left end of the search bar to select "All Contacts"... -
Page 26: Call Types
8 Features of the AMC 8.5 Call Types There are several call types that you can select before dialing. They give you man- ual access to the potentially cost saving features of the AMC. Please see the picture below. Automatic Routing Administrators may specify and deploy routing rules (for Callback etc.) with in an (M)LCR Table and deploy it to the AMC. -
Page 27: Call-Through Call
2. The Anonymous Call Prefix has to be set in the Settings of your AMC, refer to 12.8.15. 3. An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX (please refer to the Aastra Mobile Client Controller Administrator Manual). 8.5.6 Copy to Clipboard Copy the entered number to your clipboard with this option. -
Page 28: In-Call Features
8 Features of the AMC 8.6 In-Call Features If a data channel (Wi-Fi or Packet Data) is available during a call, your AMC will enable the in-call features of your PBX. For example: The in call menu will not be available during a 2G call as no data access is possible during call (if no Wi-Fi is available for signaling). -
Page 29: Hold Call
Toggle conveniently between the held party and the second call by touching their call cards in the Call Details screen. The name of this feature differs depending on the used Aastra En- terprise Communications PBX.It is either "Enquiry" or "Consulta- tion". -
Page 30: Handover To Voip
8 Features of the AMC Muted Calls Please note that a muted VoIP call may be unmuted when a handover from VoIP to cellular networks is done. The AMC will display a warning message if this occurs. 8.6.7 Handover to VoIP It is also possible to trigger a manual Handover to VoIP if the Wi-Fi coverage is good enough, as above the selection can be found in the AMC Main Menu. -
Page 31: Out-Of-Call Features
Pickup Groups There might also be adjustments to be made on the AMCC and PBX-side. Please consult the Aastra Mobile Client Controller Administrator Manual (keywords: PBX Access Codes, Pickup Groups). 8.7.3 Call Retrieve This out-call feature enables you to fetch a call from the waiting loop. If this does not work as expected, please verify that your PBX supports this feature, and contact support if the problem persists. -
Page 32: Voice Mail
8 Features of the AMC 8.7.4 Voice Mail Listen to your corporate voice mail with this option. Click on the selection in the AMC Main Menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen. -
Page 33: Im And Presence
(and will then not appear in the AMC) on a global level via the AMCC! IM/Presence Limitation Please note that only Presence (no IM) is supported with the Aastra BluS- tar infrastructure. Options will in any case, even if settings are not disabled globally, be limited compared to the screenshots above. -
Page 34: Chatting
9 IM and Presence 9.2 Chatting 9.3 Parallel Chats It is also possible have several conversations at the same time. All ongoing chats will be displayed as a list in the Chat screen. If a data connection is available, your default pres- ence state will be "Online". -
Page 35: Mobile Least-Cost Routing (Mlcr)
It is possible to configure number patterns (first couple of digits of a phone number) which will trigger an automatic least-cost routing. These ’routing rules’ can be deployed to the AMC from the AMCC (please refer to the Aastra Mobile Client Controller Administrator Manual). However, a different routing feature can be selected manually by the user even if these routing rules are present, refer to 8.5. -
Page 36: Sim Switch
10 Mobile Least-Cost Routing (MLCR) A Callback is invoked via HTTPS. The AMC also sends the phone number that you would actually like to call (1). The AMCC in return calls the AMC (2) and the destination number (3). The two calls are connected as soon as they are established. Further Configuration: HTTPS Callback HTTPS is enabled automatically on the AMCC. -
Page 37: User Settings
11 User Settings 11 User Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC’s features. All settings, mandatory and optional, are explained in this chapter. Configuration Deployment via Redirect Server If the option "Redirect Server"... -
Page 38: Exception Numbers
11 User Settings 11.1.2 Exception Numbers Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC. To specify more than one number, separate them with dashes "-"... -
Page 39: Mic Alc
11 User Settings 11.4 Mic ALC This setting enables automatic volume control (”clipping prevention”). An algorhythm using "Max Index Spread" and "Max Loops" sets the effect of this setting. Please do not alter these settings, unless advised to do so. 11.5 Network Settings The following settings manage the use of Packet Data for all services offered by the AMC. -
Page 40: Call Preference
11 User Settings 11.6 Call Preference By setting the Dial Mode you can configure in which situations your AMC shall handle incoming and outgoing calls. The rule you choose here will only be applied if the AMC is activated. 11.6.1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC. -
Page 41: Automatic Start
11 User Settings 11.6.3 Automatic Start If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on. 11.6.4 Handover Settings The following settings determine when a handover from a VoIP call to a cellular call (and vice versa) is triggered. -
Page 42: Log Level
11 User Settings 11.6.8 Log Level This setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal View live logs with the setting Terminal and the ddms.exe (which is part of the Android SDK). -
Page 43: About Application
11 User Settings 11.8 About Application If asked for the version of your AMC for Android, for support reasons or others, the About Application section will give you all relevant details. It also contains your SIP User Name. amc-4_android_ug_en_2014-03... -
Page 44: Administrator Settings
12 Administrator Settings 12 Administrator Settings Tap on the screen three times anywhwere in the "About" view of the setting section to open a prompt to enter the passphrase for access to the administrator settings.Passphrases change over time (every day/24h), and can be retrieved from our support team. These settings are blocked from user modification to ensure aptness of settings. -
Page 45: Ims Wlan To Cellular
12 Administrator Settings Sim-Switch-Number: [digits] Advantage of SIM Switch All of the services offered by the AMC are exclusively available for configured users. However, some users might have several SIM cards, mostly for taking advantage of lower tariffs in different countries. It is possible to configure up to ten cell phone (SIM card) numbers per user, but only one at a time will be "active". -
Page 46: Mtc Number(S)
12 Administrator Settings Ims-Wlan-To-Cellular-Number: [digits] 12.1.4 MTC Number(s) MTC stands for Mobile Terminated Call. The MTC Number will be associated as Caller ID for your corporate system (AMCC). You could say that this is the identification the AMCC uses towards the AMC. If the MTC Number is set, all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC. -
Page 47: Voice Mail Number
12 Administrator Settings 12.1.5 Voice Mail Number If your Voice Mail is configured here, you have the possibility to access your corporate voice mail messages via the AMC. 12.1.6 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des- tination In most cases this will be your desk-phone number, but it can be any number. -
Page 48: Voip Settings
12 Administrator Settings Consumption of Packet Data The Packet Data setting lets you specify when packet data (for example Packet Data) should be used; refer to 12.6. Native-Dialer Dependent Whether a data channel is established via Wi-Fi or via Packet Data depends on the Network Preferences you have chosen in the native Android applica- tion. -
Page 49: Echo Cancellation
12 Administrator Settings Transport Protocol The transport protocol should be TCP only! The reasons are system perfor- mance and battery time. Transport: UDP, TCP and TLS. Codec: PCMU (U-law), iLBC. 12.4 Echo Cancellation This setting activates an echo filter to cancel any echo during a call. It is by default activated to improve call quality. -
Page 50: Call Preference
12 Administrator Settings The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data. You can choose to generally disable it for the AMC (Off ), use it exclusively for HTTP(S) requests (Minimal, i.e. Corporate Contacts access, HTTPS Callbacks etc.), or allow its usage only in your provider’s network (Local Network ). -
Page 51: Dual Identity
12 Administrator Settings 12.7.1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC. Calls made from the native Android menu, will not be handled by the AMC automatically. 12.7.2 Always AMC With this setting, the AMC is automatically used for all calls. This means that even calls initiated from the native dialer will be handled by the AMC! Please make sure that the native setting "Send my caller ID"... -
Page 52: Misc. Settings
12 Administrator Settings 12.8 Misc. Settings 12.8.1 Automatic Start If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on. true or false (default) Auto-Start: 12.8.2 International Prefix In this field you can specify with which characters a leading plus "+" should be replaced whenever it is signaled in DTMF. -
Page 53: Https Port
12 Administrator Settings 12.8.4 HTTPS Port If a port is configured here and if HTTP(S) has been activated on your AMCC, data con- nections will be established automatically whenever necessary(for Callbacks, to access the Corporate Contacts etc.). Https-Port: default is 448 for HTTPS (default protocol) and 80 for HTTP. 12.8.5 Handover Settings The following settings determine when a handover from a VoIP call to a cellular call (and vice versa) is triggered. -
Page 54: Operator Supported Dialing (Osd)
12 Administrator Settings 12.8.7 Operator Supported Dialing (OSD) Some operators can call your configured PBX Dialing-in number automatically. Please note that this will only work with the SIM card for which your AMC was activated. If your provider supports OSD and if you would like to use it, set this setting to On. This will only be applied when you are not in a roaming state. -
Page 55: Lcr
Configuration Deployment. See section 10.1 for the description of the most used LCR feature: Callback. The Aastra Mobile Client Controller Administrator Manual contains in depth infor- mation about the configuration of LCR rules. Lcr-Enabled: set to true or false. 12.8.12 Customized Features Enable this setting if there is a custom Feature File available for download on the AMCC. -
Page 56: Anonymous Call Prefix
12 Administrator Settings 12.8.15 Anonymous Call Prefix If your PBX supports outbound anonymous calls (no caller ID shown) enter the neces- sary feature code here. The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button, an entry in the contacts or call log screen. -
Page 57: Log Level
12 Administrator Settings 12.8.16 Log Level This setting should only be used by administrators for testing and/or trouble shooting. Using these options is only suitable for advanced administrators. Terminal View live logs with the setting Terminal and the ddms.exe (which is part of the Android SDK). -
Page 58: Default Im Host
12 Administrator Settings 12.10.2 Default IM Host If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here. Contact your adminis- trator for further information. -
Page 59: Factory Reset Of The Amc
13 Factory Reset of the AMC 13 Factory Reset of the AMC It is possible to do a quick, but complete factory reset. Open the Settings and click on Menu for a context- sensitive menu. It will give you the option to execute a factory reset which will delete all configurations made. - Page 60 Aastra Tech- nologies Limited. NOTICE The information in this document is subject to change without notice.