Aastra AMC 3 User Manual
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Aastra AMC 3 User Manual

Aastra AMC 3 User Manual

Blackberry
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AMC 3
Admin User Guide for
Blackberry
amc-3_blackberry_ug_en_2012-12
December 5, 2012

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Summary of Contents for Aastra AMC 3

  • Page 1 AMC 3 Admin User Guide for Blackberry amc-3_blackberry_ug_en_2012-12 December 5, 2012...

  • Page 2: Table Of Contents

    Contents Contents Welcome to Aastra ........Overview .
  • Page 3 Contents 8.6.4 Toggle, Complete Transfer, and Conference ... . 27 8.6.5 Fast Forwarding ......28 8.6.6 Handover to Cellular Networks (GSM) .
  • Page 4 ......53 14 Manual download from the Aastra portal ..... . 54...

  • Page 5: Welcome To Aastra

    The Aastra Mobile Client brings system telephony features to your mobile telephone. It takes just a few steps to install after which the Aastra Mobile Client Plus can be used immediately and conveniently without spending too much time learning it.

  • Page 6: Introduction To The User Guide

    Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application. If individual features differ on the Aastra communications systems, a reference is made in this user’s guide. amc-3_blackberry_ug_en_2012-12...

  • Page 7: Introduction To The Amc

    3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for Blackberry-based mobile phones. The AMC is a fixed- mobile convergence (FMC) application and runs on most phones based on the RIM Version 6.0 - 7.1 . Blackberry devices with version 5.0 must be upgraded to 6.0.Fixed Mobile Convergence (FMC) is the integration of mobile phones into the fixed-line com- munications system of an enterprise.

  • Page 8: How To Read This Manual

    3 Introduction to the AMC 3.2 How to read this Manual This manual is designed to guide you step by step through the installation, configuration and usage of your AMC, providing you with useful hints and advice to facilitate the handling of your AMC.

  • Page 9: Restrictions

    4 Restrictions 4 Restrictions There are some restrictions on the Blackberry devices which the AMC is subject to. New smart phone types/models are released every week. To avoid solution complexity and to ease management, it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models.

  • Page 10: By Mobile Os Version

    4 Restrictions 4.3 By Mobile OS Version Please note that some devices with the firmware version 4.5 slow down noticeably during operation (while placing calls, for example, the navigation reacts unusually slow). This is the case in the native dialer of these Smartphones and, as a consequence, also in the AMC.
  • Page 11 4 Restrictions (a) Setting on older Blackberry devices . (b) Setting on newer Blackberry devices . The Blackberry phones have keylock facilities that can password protect the phones. These keylocks apply to all applications and hence also to the AMC. The only exception to the keylock (if configured this way) is a cellular call which can be accepted without removing this keylock.
  • Page 12 4 Restrictions When a HTTPS Callback comes in and if the ring tone volume is not low, a high frequency click sound sometimes can be heard. The generation of this cannot be influenced from AMC. Dialing numbers of contact entries from within the AMC with an appended letter ”P”...

  • Page 13: Data Usage Overview

    5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser- vices of the AMC. The settings governing the allowed usage of cellular data channels are described in 12.4 on page 47.

  • Page 14: Installation And Amc Configuration From The Amc Portal

    6 Installation and AMC configuration from the AMC Portal 6 Installation and AMC configuration from the AMC Portal The following describes the supported possibilities for the installation of the AMC on your Blackberry phone. Useful Advice Your Smartphone offers you the possibility to open certain applications by pressing one of its two convenience keys (left and right).
  • Page 15 6 Installation and AMC configuration from the AMC Portal Follow the link and install the AMC Client like any other application on your smart phone. Please refer to your Blackberry phone documentation for more information. It is mandatory that an access point is configured on your Smartphone! If this is not the case this option for the installation and configuration of your AMC is not possible.

  • Page 16: Amc Configuration

    6 Installation and AMC configuration from the AMC Portal 6.4 AMC configuration To avoid mobile operators blocking what they see as ”strange” SMS content - AMC downloads the configuration (settings, MLCR and features in named order) Over The Air. From the AMC Portal can be sent out either SMS or e-mail with the SW download link and as a second step the AMC User Account key.

  • Page 17: Blackberry Enterprise Server (Bes)

    6 Installation and AMC configuration from the AMC Portal 6.6 Blackberry Enterprise Server (BES) It is also possible to deploy the AMCs for your enterprise via a BES (if it is part of your network). The procedures for software deployment are best described by the Blackberry documentation for your version of the BES.

  • Page 18: General Operation

    7 General Operation 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on, and tries to closely match the functionality of your smartphone’s native phone application. The following chapter contains all user-relevant information for the AMC: how to navigate within the AMC, and how to use in- and out-of-call features.
  • Page 19 7 General Operation After the installation, you will find the AMC in the Applications or Download folder of your device. It is recommended to move the AMC to an easy accessible place. Figure 2: Open the AMC by selecting its icon and pressing the Trackball. To enter the Settings press the Option Key and select Settings.

  • Page 20: Home Screen Navigation

    7 General Operation 7.3 Home Screen Navigation Figure 3: Explanation of the AMC home screen on Blackberry. 7.4 Registration Status This registration icon indicates that there is a VoIP-capable data connection. This data connection may be Wi-Fi or Packet Data(refer to 12.4 for information about Packet Data settings).
  • Page 21 7 General Operation Static Roaming When the AMC is turned off, calls will only be routed to the GSM Number of a user if Static Roaming is activated for this user. If Static Roaming is deactivated on the AMCC, the AMC will not be available in cellular-only networks. amc-3_blackberry_ug_en_2012-12...

  • Page 22: Features Of The Amc

    8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC. General Availability of Features Available in- and out-call features depend on your PBX; for some features please consult your PBX documentation. More or less features than the ones described below might be available in your specific case.

  • Page 23: Accepting Calls

    8 Features of the AMC Redial A double touch of the green phone button will redial the last dialed number. Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application, because the call is set up via the call manager (AMCC) in the enterprise network.

  • Page 24: Corporate Phonebook

    8 Features of the AMC 8.4 Corporate Phonebook There are some differences between this contact screen and the native contact screen. The AMC also has some additional services, for example access to your Corporate Contacts. Note: This is an optional feature and will only be visible if access on the AMCC side has been enabled, and your device has data connectivity.

  • Page 25: Call Types

    8 Features of the AMC 8.5 Call Types There are several call types that you can select before dialing. They give you man- ual access to the potentially cost saving features of the AMC. Please see the picture below. Automatic Routing Administrators may specify and deploy routing rules (for Callback etc.) with in an (M)LCR Table and deploy it to the AMC.

  • Page 26: Call-Through Call

    2. The Anonymous Call Prefix has to be set in the Settings of your AMC, refer to 12.7.7. 3. An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX (please refer to the Aastra Mobile Client Controller Administrator Manual). 8.5.6 SMS From the latest version on the AMC for Blackberry also offers the option "SMS"...

  • Page 27: In-Call Features

    (Complete conference), or join the two calls (Complete transfer ) and terminate the calls on your end. The name of this feature differs depending on the used Aastra Enterprise Communications PBX.It is either "Enquiry" or "Consultation".

  • Page 28: Fast Forwarding

    8 Features of the AMC 8.6.5 Fast Forwarding This option will forward the call to a predefined number. While in theory this can be any number, this feature is most often used to transfer the call to the desk phone with a single touch of a button.

  • Page 29: Out-Of-Call Features

    Pickup Groups There might also be adjustments to be made on the AMCC and PBX-side. Please consult the Aastra Mobile Client Controller Administrator Manual (keywords: PBX Access Codes, Pickup Groups). 8.7.3 Call Retrieve This out-call feature enables you to fetch a call from the waiting loop. If this does not work as expected, please verify that your PBX supports this feature, and contact support if the problem persists.

  • Page 30: Voice Mail

    8 Features of the AMC 8.7.4 Voice Mail Listen to your corporate voice mail with this option. Click on the selection in the AMC Main Menu. A waiting voice message will be indicated by a small cassette icon just left of the icon for the mobile network signal strength in the upper right corner of the AMC screen.

  • Page 31: Im And Presence

    9 IM and Presence 9 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone. Immediately after the required settings have been configured (see infobox below), the Online/Offline Presence Status will be displayed in the Home screen. Required Settings IM/Presence has to be turned On (refer to 12.7.6) and the Default IM Host (refer to 12.7.5) has to be configured correctly on the AMC, and profiles of...

  • Page 32: Chatting

    9 IM and Presence Figure 5: Native screens for adding IM IDs. Limitation Please note that once added to the IM roster, a contact cannot be deleted, blocked or ignored. An option to delete IM contacts will be implemented in a later version of the AMC.

  • Page 33: Parallel Chats

    9 IM and Presence 9.3 Parallel Chats It is also possible have several conversations at the same time. All ongoing chats will be displayed as a list in the Chat screen. 9.4 Setting the Presence Status By default your first presence status will be Of- fline.

  • Page 34: Mobile Least-Cost Routing (Mlcr)

    These ’rout- ing rules’ can be deployed to the AMC from the Aastra administration por- tal by the Administrator. The Administrator can configure several different MLCR lists in the Portal to customize the MLCR rules for each user if nec- essary.However, a different routing feature can be selected manually by the...

  • Page 35: Call Reverse

    10 Mobile Least-Cost Routing (MLCR) Figure 6: Simplified functionality of Callback. 10.2 Call Reverse If Call Reverse is enabled, inbound calls (to the users mobile number) can be trans- formed into outgoing calls to make use of favorable tariffs for calls from the cellular network.
  • Page 36 10 Mobile Least-Cost Routing (MLCR) Please note that the new SIM number has to be configured in the AMCC to be able to register it from the AMC. Several Number Support The AMC Solution is able to manage several SIM Cards (GSM Numbers) per user.

  • Page 37: User Settings

    Configuration chapter. However, you may want to consult it, to fully understand how your AMC works. The AMC downloads the configuration from the Aastra portal. 11.1 Options Menu The following settings are available in the Options menu of your AMC.

  • Page 38: Dual Mode

    11 User Settings to Wi-Fi on the other hand will be performed if a known network with sufficient quality gets into range during an ongoing cellular call. 11.2 Dual Mode Select Cellular Only, Single Mode or Dual Mode: If set to Cellular Only, the AMC will only allow connections to cellular networks. In Single Mode it allows cellular networks and Packet Data for signaling (Packet Data and/or Wi-Fi, this depends on the device), i.e., if you want to have SIP signaling over Wi-Fi but call-setup signaling and media over the cellular network, you need to select...

  • Page 39: Allow Voip Over 3G

    11 User Settings Local Network + Roaming = Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active, the actual usage of the cellular data channel is done according to the setting Minimal, i.e. registrations are not possible and only HTTP(S) requests are allowed.

  • Page 40: Dual Identity

    11 User Settings The rule you choose here will only be applied if the AMC is activated. 11.4.1 Dual Identity In Dual Identity mode your AMC will only handle calls made from within the AMC. Calls made from the native Blackberry menu, will not be handled by the AMC automatically. 11.4.2 Always AMC With this setting, the AMC is automatically used for all calls.

  • Page 41: Exception Numbers

    11 User Settings 11.5 Exception Numbers Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC. To specify more than one number, separate them with dashes "-"...

  • Page 42: Logging

    12 Administrator Settings 11.7 Logging Activate the collection of log messages by checking the option Enable File Logging and selecting the log level (Debug, Info, Warning, Error or Critical) at which logging shall be- gin. A log file with error messages will be saved on the device. This log file is only acces- sible via the Blackberry Media Manager (home/user/mcclient/debug_log.txt).

  • Page 43: Sim Switch Number

    12 Administrator Settings AMCC-Side This number has to be configured for the PBX Dialing-in purpose on the AMCC! E.164 Format The PBX Dialing-in Number has to be configured in E.164 format to ensure that the AMC is always able to dial it independently from its location. 12.1.2 SIM Switch Number If you select Activate SIM Card in the main menu, the AMC uses this number to com- municate to the AMCC that a new SIM card has been inserted.

  • Page 44: Mtc Number(S)

    12 Administrator Settings 12.1.3 MTC Number(s) MTC stands for Mobile Terminated Call. The MTC Number will be associated as Caller ID for your corporate system (AMCC). You could say that this is the identification the AMCC uses towards the AMC. If the MTC Number is set, all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC.

  • Page 45: Fast Forwarding Number

    12 Administrator Settings 12.1.6 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des- tination In most cases this will be your desk-phone number, but it can be any number. The AMC will offer the option Fast Forwarding in the in-call features menu. This option can be used to transfer an active call instantly to the pre-configured number.

  • Page 46: Dual Mode

    12 Administrator Settings 12.2 Dual Mode Select Cellular Only, Single Mode or Dual Mode: If set to Cellular Only, the AMC will only allow connections to cellular networks. In Single Mode it allows cellular networks and Packet Data for signaling (Packet Data and/or Wi-Fi, this depends on the device), i.e., if you want to have SIP signaling over Wi-Fi but call-setup signaling and media over the cellular network, you need to select the Single Mode setting!

  • Page 47: Network Settings

    12 Administrator Settings 12.4 Network Settings Unlike Wi-Fi connections, cellular connections cannot carry data. A data channel is not necessary to make use of certain services, such as accessing PBX (in-call) features, but it makes signaling faster. Availability of data channels depends on your provider and on your contract.

  • Page 48: Connect Via Bes

    12 Administrator Settings Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data. If turned off in the native menu, any preferences made within the AMC remain without effect! Costs and Battery Life Please note that the usage of data channels may drain the phone’s battery. If costs run too high, a provider might also disconnect the call.

  • Page 49: Always Amc

    12 Administrator Settings 12.5.2 Always AMC With this setting, the AMC is automatically used for all calls. This means that even calls initiated from the native dialer will be handled by the AMC! Please make sure that the native setting "Send my caller ID" is set to "Set By Network"...

  • Page 50: Exception Numbers

    12 Administrator Settings 12.6 Exception Numbers Specify numbers that must be dialed directly in all cases. The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC. To specify more than one number, separate them with dashes "-"...

  • Page 51: Ota-Url

    fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits. 12.7.4 OTA-URL The OTA-URL is the link to the Aastra administration portal, from where the AMC will download the configuration (including license), Feature file and LCR file. 12.7.5 Default IM Host If you would like to use the IM and Presence service of the AMC, the host URI of the desired Default IM Host in your network has to be entered here.

  • Page 52: Automatic Start

    12 Administrator Settings 12.7.8 Automatic Start If Automatic Start is enabled, the AMC will be started automatically whenever the phone is switched on. 12.7.9 Call Reverse Enabled If this option is enabled inbound calls will be rejected and an automatic call back to the party in concern is initiated.

  • Page 53: Factory Reset Of The Amc

    13 Factory Reset of the AMC 13 Factory Reset of the AMC It is possible to do a quick, but complete factory reset. Open the Settings and click on the Options key for a context-sensitive menu. It will give you the option to execute a factory reset which will delete all configurations made.

  • Page 54: Manual Download From The Aastra Portal

    14 Manual download from the Aastra portal 14 Manual download from the Aastra por- On top of the automatic download of information from the Aastra portal that the AMC initiates it is also possible for you as a user to manually request download of informa- tion.
  • Page 55 Aastra Tech- nologies Limited. NOTICE The information in this document is subject to change without notice.

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