Panasonic LJ-SK56A Installation Manual page 131

Lithium-ion Battery Storage System Warranty (LJ-SK56A, LJ-SBK01, LJ-NA02)
1. Subject to the conditions of this warranty, Panasonic or its Authorised Service Centre will perform the necessary repairs on the Lithium-
ion battery storage system comprising the Lithium-ion batteries, the Battery Storage Cabinet and a Network Adaptor (the
charge for parts or labour, if in the opinion of Panasonic, the product is found to be faulty within the specified warranty period.
2. The Product is supplied with the following warranty conditions from the date of the installation:
a) Product warranty: Ten (10) years (120 months) parts and labour in respect to the battery cabinet enclosure, its internal control devices
and the Network Adaptor.
b) Performance warranty: Ten (10) years (120 months) or at least sixty percent (60%) 'State of Health' (SOH) of the initial battery's charge
capacity, whichever comes first in respect to the Lithium-ion batteries when used in the factory default 'Maximum Self Consumption
Mode' where every 24 hours, one full discharge cycle (100% to 1%) is followed by one full charge cycle (1% to 100%). When used in
this mode, the battery will maintain at least 60% of its charge capacity during the 10 year warranty period if operated in accordance with
the operating conditions specified. When other charge/discharge modes are employed which exceed one per day (i.e. multiple daily full
charge/discharge), the battery charge capacity will fall below 60% sooner than 10 years.
3. The Product operation life, with scheduled maintenance, may be up to a maximum of 14 years after which time the product will permanently
shut-down and cease to operate. The product warranty provided by Panasonic is limited to the warranty period specified above from the date
of installation.
4. The Product must not be installed in a place or location where it will receive or be subject to the impact of continuous direct sunlight.
5. The Purchaser must provide evidence of the date of installation in order to claim the warranty. Where the Purchaser is unable to provide
evidence to the satisfaction of Panasonic of the date of installation, Panasonic will calculate the Product warranty from the date of purchase
or the date of manufacture.
6. This warranty only applies to the Panasonic product when:
• Purchased in New Zealand and sold by Panasonic New Zealand, it's Authorised Distributors, or Dealers, and only where the products are
used and serviced within New Zealand or its territories.
• Warranty service is carried out by a Panasonic Authorised Service Centre, and only if valid proof of installation is presented when
warranty service is requested.
• Installed for normal domestic and small business use, and under reasonable operation (as noted in the installation and user's manual).
• The product is installed and used in accordance with the manufacturer's recommendations.
• Installed in regions where the min/max monthly average temperatures are always less than +40 degrees C and greater than 0 degrees C.
On the occasions when the temperature exceeds +40 Celsius degrees or falls below 0 Celsius degrees - the product automatically
functions to give high priority to preserving battery health by reducing the battery output and extending the battery charging time.
• The product is installed with compliance to the relevant AS/NZ Wiring Standards, including, but not limited to AS/NZS 3000, AS/NZS
3008.1.1, and AS4777.1.
7. The warranty on this product does not cover the following items:
• Damage, misuse, neglect, or abuse.
• Malfunction or failure resulting from the use of incorrect voltages, or mains supply problems.
• Incorrect installation, tampering or repair by unauthorised persons (including unauthorised alterations and
• Build-up of dirt or dust.
• Mal-adjustment/incorrect settings of customer accessible controls.
• Failure due to thunderstorm/lightning activity or exposure to abnormally corrosive environmental conditions.
• Infestation by insects or vermin.
• Any foreign objects or matter having entered the product.
• Product operational or vibration noises that are considered normal.
• Damage to cabinet parts (unless notified at the time of purchase).
• Installation corrections (e.g. fixing to the ground, correction to wiring, correction to network connections/set-up).
8. To claim warranty service, when required, you should contact Panasonic's Customer Care Centre on 09 2720178, or your point of purchase.
9. The warranty hereby conferred does not extend to, and excludes, any costs associated with the installation, de-installation or re-installation of
a product, including costs related to the mounting, de-mounting or remounting of any hardware, (and any other ancillary activities), delivery,
handling, freighting, transportation or insurance of the product or any part thereof or replacement of and do not extend to, and exclude, any
damage or loss occurring by reason of, during, associated with, or related to such installation, de-installation, re-installation or transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of New Zealand, however, coverage
will vary dependant on product within remote locations. For advice on exact Authorised Service Centre locations for your product, please
telephone our Customer Care Centre on 09 2720178 or visit our website referred to below and use the Service Centre Locator.
Unless otherwise specified to the consumer the benefits conferred by this express warranty are additional to all other conditions, warranties,
guarantees, rights and remedies expressed or implied by the Consumer Guarantees Act of New Zealand and all other obligations and liabilities
on the part of the manufacturer or supplier. Nothing herein shall restrict or modify such rights, remedies, obligations and liabilities.
If there is a major failure in regard to the product which cannot be remedied then you must notify us within a reasonable period of time by
contacting the Panasonic Customer Care Centre. If the failure in the product is not a major failure then Panasonic may choose to repair or
replace the product and will do so in a reasonable period of time from receiving notice from you.
If you require assistance regarding warranty conditions or any other enquiries, please visit the Panasonic New Zealand
Panasonic New Zealand Customer Care Centre
PRO-031-F36 lssue: 1.0
Panasonic Warranty
website www.panasonic.co.nz or contact by phone on 09 2720178
Phone: 09 2720178
Fax: 09 2720129
Email: customerservice@nz.panasonic.com
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Product ) without
or modifications).
22 June 2016
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