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Displaying Error Messages
When a problem has occurred in the printer, a message appears on the operator panel.
When an error code (a three-digit number) is displayed on the panel, refer to the "List of messages with
error codes" and take measures appropriate for the error code to clear the error.
When an error message prompts in English, refer to "List of messages displayed in English"
and take measures appropriate the error message to clear the error.
In any cases other than the above, check each message displayed on the bottom row of the operator
panel, refer to the list of messages
error message to clear the error.
List of messages with error codes
Error code
Message
310
COVER OPEN
311
COVER OPEN
316
DUPLEX COVER OPEN
320
FUSER MISSING
347
DRUM LIFE
353
DRUM LIFE
354
FUSER LIFE
360
DUPLEX UNIT OPEN
370
PAPER JAM
371
PAPER JAM
372
PAPER JAM
373
PAPER JAM
(page
130) on the bottom row and take measures appropriate the
CANCEL Button
A message displayed with an error code
A message displayed in English
A message displayed on the bottom row
Cause/Remedy
The top cover is open. Close it.
The front cover is open. Close it.
The duplex unit cover is open. Close it.
The fuser unit is not properly installed. Reinstall the fuser
unit properly.
The image drum has reached the end of its life. Replace it
with a new one.
(Page
The image drum has reached the end of its life. Replace it
with a new one.
(Page
The fuser unit has reached the end of its life. Replace it
with a new fuser unit. Please contact the related service
center.
The duplex unit is removed. Install the duplex unit
properly.
(Page
119)
Paper has jammed. Remove the jammed paper.
114)
Paper has jammed. Remove the jammed paper.
114)
Paper has jammed. Remove the jammed paper.
114)
Paper has jammed. Remove the jammed paper.
114)
OPEN TOP COVER
381 : PAPER JAM
PLEASE POW OFF
SHUTDOWN COMP
ONLINE
ORDER TONER
○ : The message is displayed.
— : The message is not displayed.
104)
104)
(Page
(Page
(Page
(Page
Displaying Error Messages
(page
130),
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127
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