Ingenico iCT200 Series User Manual
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Ingenico iCT200 Series User Manual

Ingenico iCT200 Series User Manual

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Summary of Contents for Ingenico iCT200 Series

  • Page 1 series...

  • Page 2: Table Of Contents

    Contents Section Title Page Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using a Payment Card Starting a Transaction Sale Transactions Sale (Swiping a card) Sale (Contactless) Voice Referrals Setting the Referral Password Refund Contactless Refunds Purchase with Cashback Cash Advance Add Gratuity as a Percentage Purchase with Gratuity (Restaurants)

  • Page 3: Introduction

    Introduction This guide will detail how you install and use your iCT200 Series terminal, including Safety In- structions and instructions on transaction processing, printing reports and general maintenance of the terminal. Important Safety Instructions Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt.
  • Page 4 Interconnection to other equipment via the externally accessible ports on the Terminal must only be made as follows: Power Supply Input: Operates at Safety Extra Low Voltage (SELV). Connect only to an Ingenico approved Power Supply (CE Marked) specified for use with the Terminal.
  • Page 5 (PSTN). The apparatus must not be subjected to any modification, in any material way, unless authorised by Ingenico. Nor must it be used with Internal Modem Software that has not been formally accepted by the manufacturer. External control Software or external control equipment which causes operation of the modem or associated call set-up equipment to contravene the requirements of the PSTN Network.

  • Page 6: Declaration Of Conformity

    WEEE separately. To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country via www.ingenico.co.uk). The abandonment or uncontrolled disposal of waste can harm the environment and human health.

  • Page 7: Installing The Terminal

    Installing the Terminal Installing the Terminal via PSTN Terminal Installation Plug in Phone Line Before switching the power on at the mains socket, ensure the mains supply is connected to the circular and then press ENTER power port on the terminal’s connector box. Dial Prefix Required ? Ensure the supplied telephone cable is connected to the telephone IN port on the terminal’s connector box, and...
  • Page 8 7. An installation report will then be printed displaying the card types that your terminal will accept. 8. Finally, the terminal will dial the Host computer to report the successful installation. Installation is now complete and the terminal will display READY the READY prompt.

  • Page 9: Using A Payment Card

    4. Installation is now complete and the terminal will display the READY prompt. Your terminal is now ready for use. Check the date and time on your terminal, if this needs to be corrected refer to Section 35 of this guide for details on how to do this Using a Payment Card Inserting a Chip Card into the Terminal...
  • Page 10 Application Selection Some cards support multiple card schemes and during the transaction flow the cardholder may be required to choose which card scheme to use. At this time you should hand the terminal to the Cardholder. The cardholder should press the YELLOW button to scroll <Transaction Type>...

  • Page 11: Starting A Transaction

    Entering Letters You may need to enter letters whilst using your terminal. Most numeric buttons have alphabetical characters allocated to them. e.g. the number 2 button has A, B and C allocated to it e.g. the number 5 button has J, K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required.

  • Page 12: Sale (Swiping A Card)

    1. Your terminal may be configured to allow Cashback, if SALE so press the GREEN button to select this option. Cashback? Enter=YES Clear=NO 2. Now enter the Cashback amount and press the PWCB GREEN button. If Cashback is not required, press the Key in Cash Amount YELLOW button and continue from step 4 below.

  • Page 13: Sale (Contactless)

    4. Your terminal may be configured to allow Cashback, if SALE so press the GREEN button to select this option. Now Cashback? enter the Cashback amount and press the GREEN button. Enter=YES Clear=NO If Cashback is not required, press the YELLOW button and continue from step 5 below.

  • Page 14: Voice Referrals

    2. If Contactless is enabled, and the transaction amount is below the maximum Contactless limit, the card holder Present, insert £9.50 will be asked to present, insert or swipe their card. The or swipe card card should be placed over the Contactless symbol. If the value is above the Contactless limit, or Contactless is not enabled, there will be no symbol.

  • Page 15: Setting The Referral Password

    Once you have spoken to the Authorisation Centre press SALE the GREEN button to continue with the transaction or, if Authorisation given? authorisation is declined, press the YELLOW button. ENTER=YES CLEAR=NO If the YELLOW button is selected, the terminal will display ‘Not Authorised’...

  • Page 16: Refund

    If this is the first time the Password has been set please Enter Current enter 0000 and then press the GREEN button. Referral Password? If the code is to be reset key the current code and then and then press ENTER press the GREEN button.

  • Page 17: Contactless Refunds

    13. Contactless Refunds To perform a Contactless Refund, ‘Amount Entry First’ must be enabled; the card scheme must be configured to allow it and the transaction amount must be below the maximum Contactless transaction limit. PLEASE NOTE: A ‘Contactless Refund’ may be performed either by using credit/debit cards (if configured) or any other contactless devices such as Fobs or Mobile Telephones.

  • Page 18: Cash Advance

    15. Cash Advance This option is only available for certain types of business. Please contact Customer Services for further information. PLEASE NOTE: Only certain types of debit cards allow Cash Advance. At the ‘Ready Prompt’ press the MENU button. 1. Use the arrow keys to view the available options and press the GREEN button when the Cash Advance TRANSACTION MENU option is highlighted.
  • Page 19 17. Purchase with Gratuity (Restaurants) This option is only available for certain types of business. Please contact Customer Services for further information. 1. Initiate a transaction as normal. READY Merchant Number 12345678 The terminal will check the card. If performing a swiped transaction, your terminal may prompt you to enter the SALE Checking Card...

  • Page 20: Refund With Gratuity

    PLEASE NOTE: Removing the card will VOID the transaction. 9. The terminal will dial the authorisation centre and display the message CONNECTION MADE. 10. The terminal will now confirm if authorisation has been obtained. The terminal will display PLEASE WAIT while it prints the customer’s receipt. Press the GREEN button and you will be prompted to remove the card.

  • Page 21: Pre-Authorisation

    19. Pre-Authorisation Please note: this option is only available for certain types of business. Please contact Customer Services for further information. Where there is the likelihood of a large value transaction, such as a hotel or car hire bill, a pre-authorisation transaction for the expected value can be made.

  • Page 22: Key Entering Card Details And Mail Order Transactions

    2. Key in the amount of the transaction and press the COMPLETION GREEN button, or insert/swipe the customer’s card and Key in Final Amount: then key in the transaction amount. 0.00 and then press ENTER COMPLETION 3. You will then be prompted to enter the last Key in Last Pre-Auth Code: pre-Authorised code and press the GREEN button.
  • Page 23 4. You may be asked to enter the start date or issue <transaction type> number from the card. Enter them as they appear on the Key start date MMYY card and press the GREEN button. and then press ENTER <transaction type> Key in issue number and then press ENTER <transaction type>...

  • Page 24: Reversal

    Key in Numerics From Your terminal may then prompt you to do the following: The Post Code: • Enter the numeric digits from the customer’s and then press ENTER Post Code, (i.e EH11 9YE would be entered 119) and then press the GREEN button. Key in First Five Digits Of the Address: •...

  • Page 25: Verify Account

    6012) can now capture additional data when performing certain types of transactions (currently applies to Sale transactions using Visa cards). When enabled (via Ingenico’s GEMS system) the following new prompts will appear when performing transactions where this feature is enabled:...

  • Page 26: Switching Comms

    25. Switching Comms A new Function Code has been introduced to allow a merchant to switch from PSTN to IP (or vice versa). This avoids having to call the Helpdesk to change the configuration on GEMS before doing an ‘Ad Hoc’ call (Function 81). PLEASE NOTE: This new functionality does not apply to GPRS enabled devices.

  • Page 27: Pin Entry Failure

    Switching from IP to PSTN Connection Method Telephone <PPP> Press ENTER. Press ENTER if required (for use with a Switchboard) or Dial Prefix Required? press CLEAR to select NO (for use with a Direct Line). Enter=YES Clear=NO Key in ‘Dial Prefix’ and press ENTER Key in the Number used (or press CANCEL to return to previous screen).

  • Page 28: Cancelling Transactions

    27. Cancelling Transactions 1. CANCELLING BEFORE AUTHORISATION A transaction can be cancelled at any time before authorisation has been obtained. Press the RED button. The terminal will display CANCELLED and print a receipt for the customer which will be marked as cancelled. Then press the GREEN button and the terminal will print a merchant receipt for your records.

  • Page 29: And Z Totals

    30. X and Z Totals X Totals can be printed at any time throughout the day and give a sub-total of all transactions performed. X totals do not reset the totals within the terminal. Z Totals show the total of all transactions processed through the terminal for each card company since the last Z-Totals were performed.

  • Page 30: End-Of-Day Banking

    32. End-of-Day Banking Banking should be carried out at the end of each business day once the last customer has left the premises. This is to make checking credits and reconciliation with your bank statements easier. PLEASE NOTE To ensure that your statement totals balance, it is important that you carry out your End-of-Day Banking before the cut-off time set by your acquirer.

  • Page 31: Entering Function Codes

    33. Entering Function Codes There may be occasions when you have further requirements of your terminal. These can be met through the use of Function Codes. 1. At the READY prompt, press the MENU button until the SYSTEM MENU System Menu is displayed. Use the arrow buttons to view Totals the available options and press the GREEN button when Print Function Codes...
  • Page 32 1. At the READY prompt press the MENU button until the SYSTEM MENU System Menu is displayed. Totals Print Function Codes 2. Using the key to highlight the Select Function Select Function option and then press the GREEN button. 3. Enter the number 40 and then press the GREEN button.

  • Page 33: How To Change The Date And Time

    1. To change a Waiter Name, key in the Code of the CHANGE Name Waiter that requires change and then press the GREEN Key in Code to Change button. and then press ENTER 2. Amend the Waiter Name by using the RED and YELLOW buttons to erase letters.

  • Page 34: How To Print A Transaction Log

    36. How to Print a Transaction Log This function allows you to print a log of your last 100 transactions, should the need arise to check any financial discrepancies, for example. 1. At the READY prompt, press the MENU button until the SYSTEM MENU System Menu is displayed.

  • Page 35: How To Change A Paper Roll

    38. How to Change a Paper Roll 1. Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer cover release as shown. Fully open the printer cover and remove the old roll of paper. 2.

  • Page 36: Helpful Hints

    41. Helpful Hints Terminal Tips • Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times. • If the terminal display is blank, ensure the terminal is plugged into the power supply. •...

  • Page 37: Miscellaneous Prompts

    Terminal not Check the telephone line is connected properly. Call connecting to host the Helpdesk for guidance. via a telephone line. DIV434738A_MAIN INSERT COPYRIGHT © 2015 Ingenico UK Ltd ALL RIGHTS RESERVED Date: April 2015 Released for: UT4.13.17 Page 36...
  • Page 38 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434738A_COVER...

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