Offline Transaction Processing; Card Rules; Electronic Fallback - Ingenico MOVE/5000 User Manual

Operating your EFTPOS Terminal

Offline transaction processing

Offline transactions are those your terminal approves without contacting the card issuer. The approved
transactions are forwarded to the issuer at a later stage. Offline transactions are allowed for a number of
reasons outlined below.

Card rules

Certain transactions are considered low risk and do
not need to be authorised online. Transactions in this
category are known as off-host transactions. Below
is a list of off-host transaction responses:
Y1 = offline approved
Z1 = offline declined
Y3 = unable to go online approved offline
Z3 = unable to go online and declined offline
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Electronic fallback

If approved by First Data, your EFTPOS terminal
can be configured for electronic fallback mode.
The First Data EFTPOS terminal will enter electronic
fallback mode if there is a problem transmitting the
transaction to the card issuer. This could be due to
a communications error or due to the issuer being
unavailable.
These transactions are known as electronic fallback
(EFB) transactions. All EFB transactions require
signature confirmation and will be approved with
a response code of "08 Approved with signature".
Transactions above the floor limit will prompt the
user to enter an authorisation number. You can
obtain an authorisation for EFB transactions by
contacting the helpdesk on 1800 243 444. Please
note that in EFB mode, the terminal may prompt
the customer to enter their PIN and provide their
signature. In all cases, please follow the prompts
on your terminal.
Electronic fallback is an optional feature and you may
enable and disable this feature by completing the
form found at firstdata.com.au/forms-and-guides.