Ingenico iCT220 User Manual
  1. Manuals
  2. Brands
  3. Ingenico Manuals
  4. Payment Terminal
  5. iCT220, iCT250
  6. User manual

Ingenico iCT220 User Manual

Ingenico ict220 & ml30 payment terminals user guide
Hide thumbs Also See for iCT220:
Table of Contents

Advertisement

Quick Links

See also: Function Manual , User Manual
Terminal User Guide
iCT220 & ML30

Advertisement

Table of Contents
loading

Related Manuals for Ingenico iCT220

Summary of Contents for Ingenico iCT220

  • Page 1 Terminal User Guide iCT220 & ML30...

  • Page 2: Table Of Contents

    Contents Section Title Page Introduction Important Safety Instructions Declaration of Conformity Installing the Terminal Using the Terminal Starting a Transaction Sale Transactions Setting the Referral Password Refunds Purchase with Cashback Cash Advance Purchase with Gratuity (Restaurants) Refund with Gratuity Pre-Authorisation Completion Key Entering Card Details and Mail Order Transactions Reversal...

  • Page 3: Introduction

    Introduction This guide will detail how you install and use your ICT220 terminal with ML30 PINpad, including safety information and instructions on transaction processing, printing reports and general maintenance of the terminal. Important Safety Instructions Take care when unpacking, and inspect the product for any obvious external, or suspected internal damage.
  • Page 4 This apparatus is intended for use when supplied with power from a low voltage external power supply. • Only an Ingenico approved power supply (CE Marked) specified for use with this Terminal may be used. • Since this product does not have a disconnect device (ON/OFF switch), the Terminal and Power Supply must be installed near a suitable power socket which is easily accessible.
  • Page 5 Note: It cannot be guaranteed that the Modem will operate correctly under all possible conditions of connection to PABX’s. Any cases of difficulty should be referred in the first instance to Ingenico. Connection The modem is connected to the PSTN via a standard plug and flexible cord, which requires a suitable compatible socket (and adaptor if required).

  • Page 6: Declaration Of Conformity

    To ensure that the product is collected and recycled with respect to the environment, you must contact your supplier (contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com <<contact us>> page).The abandonment or uncontrolled disposal of waste can harm the environment and human health.

  • Page 7: Installing The Terminal

    Installing the Terminal Installing the Terminal via PSTN Before switching the power on at the mains socket, plug the pre-connected telephone cable into your telephone wall socket. Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible.
  • Page 8 <Software Version> Key in Merchant No. <Serial Number> and then press ENTER Ready The terminal will start to dial Ingenico terminal configuration system (GEMS) and a number of communication messages will be displayed. Terminal Installation <Software Version> Connecting to <Serial Number>...

  • Page 9: Installing The Terminal Via Ethernet (Ip)

    Ready and then press ENTER The terminal will connect to the Ingenico’s terminal configuration system (GEMS) and a number of communication messages will be displayed. Once the configuration call completes, will then contact each acquirer of the cards it is configured to accept.

  • Page 10: Using The Terminal

    Once the call to GEMS has completed the installation of the PINpad is complete. Installation of the terminal is now complete and the terminal will display the READY prompt. When you see the display below press the GREEN button. READY Merchant Number <IDLE DISPLAY>...
  • Page 11 Swiping a Card The card should be swiped through the PINpad with the black magnetic stripe facing the terminal and running along the bottom of the card. You will be required to swipe the card if the chip cannot be read or if the customer has a card with only the magnetic swipe.

  • Page 12: Using The Menus

    Using the Menus The Transaction Menu enables you to perform a transaction on the terminal. At the READY prompt press the MENU button. TRANSACTION MENU Refund The first option on the list will be highlighted. Purchase with Cashback Force Sale The actual options shown may differ from those shown here.
  • Page 13 Entering Letters You may need to enter letters using your terminal. Most numeric buttons have alphabetical characters allocated to them. e.g. the number 2 button has A, B and C allocated to it e.g. the number 5 button has J, K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required.

  • Page 14: Starting A Transaction

    Starting a Transaction IMPORTANT INFORMATION Your terminal may be configured to start a transaction by either entering the transaction amount first or by inserting/swiping the payment card. If your terminal is configured to accept Contactless payments it will always expect you to enter the transaction amount first for whichever type of transaction you are performing.
  • Page 15 Your terminal may be configured to allow Cashback, if SALE Cashback is required press the GREEN button. Cashback? If Cashback is not required press the YELLOW button Enter = YES Clear = NO and continue from step 4. PWCB If Cashback was required, enter the Cashback amount Key in Cash Amount and press the GREEN button.
  • Page 16 You will now be prompted to remove the customer’s card. The terminal will then print a MERCHANT receipt which must be kept for your records. SALE REMOVE CARD Please Remove Card Printing MERCHANT RECEIPT Please Wait... Tear Off MERCHANT RECEIPT Press ENTER if OK Press MENU to Reprint Press the GREEN button and the terminal will return to the READY prompt.
  • Page 17 Sale (Swiping a card) The customer should hand their card to you to swipe through the terminal. Once the card has been swiped the terminal will check the card. Terminal Displays PINpad Displays SALE INSERT CARD Insert or Swipe Card to Continue HAND CARD TO (or press Cancel key)

  • Page 18: Voice Referrals

    Pass this receipt to the customer for their records. Tear Off <Transaction Result> CUSTOMER RECEIPT PLEASE WAIT Press ENTER if OK Press MENU to Reprint The transaction is now complete and the terminal will return to the READY prompt. Voice Referrals Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.

  • Page 19: Setting The Referral Password

    If the YELLOW button is pressed, the terminal will display ‘Not Authorised’ and print a ‘Not Authorised’ receipt. The terminal will then return to the READY prompt. SALE Authorisation given? ENTER=YES CLEAR=NO SALE Key in Auth. Code <Auth Code> and then press ENTER If the GREEN button is pressed, enter the authorisation code provided by the Authorisation Centre and press the GREEN button.

  • Page 20: Refunds

    Refunds At the READY prompt, press the MENU button. TRANSACTION MENU Refund Use the key to highlight REFUND and then press Purchase with Cashback the GREEN button. Force Sale Either key in the amount of refund transaction and then press GREEN button or swipe/insert card into the PINpad and then key in the refund amount.

  • Page 21: Purchase With Cashback

    If the value is above the Contactless Limit you will be asked to swipe/insert card. Normal card checks will be performed. If refunds are supervisor protected then you will be asked to swipe the supervisor card or key in the supervisor code. AMOUNT £9.50 REFUND...

  • Page 22: Cash Advance

    11. Cash Advance Please note that this option is only available for certain types of business. Please contact Customer Services for further information. PLEASE NOTE: Only certain types of cards allow Cash Advance. At the READY prompt, press the MENU button. TRANSACTION MENU Refund Using the...
  • Page 23 The customer will be asked to confirm the amount. They should press the GREEN button to accept or the YELLOW button to reject. Amount 20.00 AMOUNT £20.00 Customer to confirm Amount ENTER TO Accept Press ENTER to assist CLEAR TO Reject If the customer rejects the amount you will be prompted to press the GREEN button to re-enter the amount.

  • Page 24: Refund With Gratuity

    The terminal will dial for authorisation and a number of messages will appear on the screen. If authorisation is obtained the terminal will print the customer’s receipt. Press the GREEN button if the receipt has printed correctly. If the receipt is not correct, press the MENU button for a re-print.

  • Page 25: Pre-Authorisation

    If a gratuity has been added, enter the amount of the gratuity and press the GREEN button. REFUND PROCESSING Key in <Gratuity String> PLEASE WAIT 0.00 and then press ENTER You may be asked to key in the Waiter ID from the original transaction and press the GREEN button.

  • Page 26: Completion

    15. Completion PLEASE NOTE: If the final bill is more than the total pre-authorised amount, a further pre-authorisation may be required for the difference which must be obtained prior to carrying out the completion transaction. The following procedure will complete a pre-authorised transaction when the final amount is confirmed with the customer.
  • Page 27 You have swiped a customers card at the READY prompt and the terminal displays ‘CARD READ FAILURE’ If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card three times, and the terminal displays ‘Key in Card Number.’ At the READY prompt press the MENU button.
  • Page 28 The signed receipt should be kept for your records. The terminal will now print a receipt for the customer. Pass the receipt to the customer and the transaction is complete. If this is a mail order transaction, the YELLOW button <transaction type>...

  • Page 29: Reversal

    To accept the transaction press the GREEN button and AUTH CODE: nnnnn a customer receipt will be printed. Press the GREEN <security message> button again and this will print a copy of the receipt for Press ENTER to Accept your records. Press CLEAR to Decline To decline the transaction press the YELLOW button and a void receipt will be printed for the customer.

  • Page 30: Pin Entry Failure

    19. PIN Entry Failure If an incorrect PIN has been entered the PINpad and terminal will display ‘INCORRECT PIN’. The cardholder has three attempts to enter their PIN INCORRECT PIN after which the terminal will display the message: ‘PIN TRIES EXCEEDED’ ENTER PIN If this message is displayed the customer will need to PIN TRIES...

  • Page 31: Clearing Mistakes

    21. Clearing Mistakes If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect numbers or letters have been removed or press the RED button to erase all input. Now re-key the correct entry. 22.

  • Page 32: Waiter Totals

    24. Waiter Totals At the READY prompt, press the MENU button twice. The SYSTEM MENU TOTALS option will be highlighted and then press the Totals GREEN button and the TOTALS menu will be displayed. Print Function Codes Select Function Use the buttons to view the available options and press the GREEN button when the Waiter Totals TOTALS MENU...

  • Page 33: Entering Function Codes

    You will now have the choice of selecting totals for ALL Select card types to be card types or selecting those card types you wish to banked bank. Press ENTER for ALL Press CLEAR to SELECT Press the GREEN button to reconcile ALL card types and the terminal will contact each acquirer before printing the report or press the YELLOW button to select the acquirers you wish to reconcile.

  • Page 34: Waiter Id's (Restaurants)

    27. Waiter ID’s (Restaurants) Default Waiter 0 A default waiter, Waiter 0: SHARED will be created automatically by the terminal. This can be used if you do not want to create individual Waiter ID’s. All Sale transactions with gratuity will add tips/gratuities to this waiter without the need for a waiter ID to be entered during transaction processing.

  • Page 35: How To Change The Date And Time

    Key in the Waiter ID code that is to be deleted and then DELETE Waiter press the GREEN button. Key in Code to Delete and then press ENTER If you want to proceed to delete the Waiter, press the DELETE Waiter nn GREEN button.

  • Page 36: How To Print A Transaction Log

    At the READY prompt press the MENU button twice. SYSTEM MENU Totals Using the key highlight the SELECT FUNCTION Print Function Codes Select Function option and then press the GREEN button. Key enter the number 30 and press the GREEN button. Key in Function Code You will then be asked to swipe the Supervisor Card or key in your Supervisor code.

  • Page 37: How To Change A Paper Roll

    30. How to Change a Paper Roll 1. Hold the terminal securely in one hand. With the other hand using two fingers to lift the printer cover release as shown. 2. Unstick the end of the new roll. Leaving the end free, hold the paper roll and carefully place into the printer compartment.

  • Page 38: Helpful Hints

    33. Helpful Hints Terminal Tips • Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times. • If the terminal display is blank, ensure the terminal is plugged into the power supply. •...

  • Page 39: Miscellaneous Prompts

    Unable to Connect Terminal not Check the telephone line is connected properly. Call the connecting to host Helpdesk for guidance. via a telephone line. DIV434692A COPYRIGHT © 2012 Ingenico UK Ltd ALL RIGHTS RESERVED Date: July 2012 Released for UT4.13.10 Page 38...
  • Page 40 Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434692A_Cover...

This manual is also suitable for:

Ml30

Table of Contents