Ingenico Move 5000 User Manual

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Move/5000

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Page 1 Move/5000...
Page 2: Table Of Contents
R40 Paper Roll ......................15 Installing a Paper Roll..................16 Terminal Base Overview ..................17 Display/Icons ......................19 Terminal Operation Icons ..................19 GPRS Terminal Header................... 20 Bluetooth Terminal Header ..................21 Supervisor Functions ....................22 Page 2 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 3 Sale – Contactless ....................41 Contactless High Value Payment (HVP) – Wallet Payments ........42 Sale with Gratuity ....................43 Refund ........................44 Refund with Gratuity ....................46 Purchase with Cashback (PWCB) ................48 Page 3 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 4 Sale (Verified by Signature) Receipts ..............65 Sale (Verified by PIN) Receipts ................66 Refund (Verified by Signature) Receipts ............. 66 Self-Install Receipt ....................67 Application Menu ..................... 68 Totals/Reports ......................68 Page 4 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 5 Mobile (GPRS Setup) ..................87 Bluetooth ......................89 Ethernet ....................... 90 ADMIN ......................... 94 Recommendations ....................100 Safety......................... 100 Security of the Terminal..................103 Standards ......................104 Troubleshooting ....................105 Notes: ........................106 Page 5 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 6: Introduction
Power Supply with a paper roll Terminal Base User Guide Battery The power supply unit provided for use with the Ingenico M5000 terminals is specific to the terminal. Do not use any other power supply. Page 6 Copyright© 2019 Ingenico...
Page 7: Overview Of Move/5000
Overview of Move/5000 The Move 5000 is a ‘Multi Comms’ capable device. This means that it is possible to enable multiple modes of communication during the self-install process or at a time more suitable after the self-install process. Only one comms method is required to install the terminal.
Page 8: Keyboard Details And Functionality
Note: The terminal must be off the base/not on charge when attempting to switch it off else it will just restart. Before using the terminal, always check the paper roll is present. Page 8 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 9: Terminal Setup
Battery Charging Conditions Ambient temperature 0° C to +45° C Storage Conditions Ambient temperature -20° C to +55° C (-4° F to 131° F) Max relative humidity 85% non-condensing at +40° C (104° F) Page 9 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 10: Terminal Connections
The terminal supports MicroSD cards up to 32GB. MicroSD Slot NOTE: The slots; are only used in production; they are NOT currently supported by the terminal applications. Page 10 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 11: Opening The Back Cover
When introducing a SAM / SIM in its slot, be sure to put the cut corner as • indicated on the engraved markings. SIM 1 connector SIM 2 connector or SAM 3 connector SAM 1 connector SAM 2 connector Page 11 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 12: Battery
Plug the battery pack into the • battery pack connector Verify that it locks • Place the battery pack in its • compartment. Close the back cover • Battery connector Battery compartment Page 12 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 13: Charging The Battery
The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions) The optimal conditions are as follows: Charge away from any external heat source (radiator, sun, enclosed area etc.) Page 13 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 14: Replacing The Battery
Replacing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if the battery used is not approved by Ingenico Remove the terminal from its base • Turn it off by pressing simultaneously for about one second •...
Page 15: R40 Paper Roll
R40 Paper Roll Main characteristics of Ingenico paper roll: Colour White Width 58 mm Diameter 40 mm Length Approximately 18 meters The quality of the thermal paper can be deteriorated by poor storage conditions; it is therefore recommended that the following are avoided: Storage in hot wet places (near air-conditioners, humidity above 85%) •...
Page 16: Installing A Paper Roll
When a new paper roll is inserted, tear off the first length (one complete turn) to avoid printing on the residue of the adhesive tape Page 16 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 17: Terminal Base Overview
To replace the cover reverse these instructions being sure to engage all the retaining pins before the access clips. Terminal charging points Terminal guides Power socket Page 17 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 18 To replace the cover reverse these instructions being sure to engage all the retaining pins before the access clips. Terminal charging points Terminal Ethernet Port USB Ports guides Power socket Page 18 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 19: Display/Icons
This is the ‘Clear’ button which; is used as a backspace button to delete one character at a time. It is also used to confirm errors during a transaction. The Move 5000 is a touch screen device. Icons displayed on screen may be pressed instead of their equivalent physical buttons.
Page 20: Gprs Terminal Header
Maximum reception level (100%) High reception level (75%) Medium reception level (50%) Low reception level (25%) Very low reception level (<5%) Network provider name is displayed underneath the signal indicator Page 20 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 21: Bluetooth Terminal Header
This is the Network Icon when the terminal is NOT connected to a network via an Ethernet cable This is the Network Icon when a network cable IS inserted and a connection is made to a network via an Ethernet cable Page 21 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 22: Supervisor Functions
‘Self Install Process’ to create a password. If you forget your password, you will have to contact the helpdesk and they will set your terminal to reset the password back to ‘0000’. Page 22 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 23: Terminal Installation
Cancel. to run the setup at a later press time. The screens that follow the base assignment are dependent on the terminal capabilities and the software loaded. Page 23 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 24: Wi-Fi
Type in your WiFi scan for networks, password using before displaying a the stylus and list of all available then press networks Touch the Press required network continue. on the screen to select it. Page 24 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 25: Wi-Fi (Manual Scan)
This screen will using the stylus and be displayed if then press the terminal successfully assigns to the network. Press to continue. Touch the screen to select your ‘Security’ option. Continue from ‘Terminal Configuration’. Page 25 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 26: Mobile
This will ensure that the terminal will always connect to your preferred provider. Manual Mode is only available after the terminal has been installed and the terminal has returned to the ‘Idle Screen’. Page 26 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 27: Manual Mode
Mode’ if it is highlighted. Current mode Press is displayed. confirm. Press remain in mode or press change mode. The terminal will now remain in ‘Manual Mode’ until you re-select ‘Automatic Mode’. Page 27 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 28: Terminal Configuration
The terminal will If prompted confirm contact the the time by pressing if it is configuration host. correct, or type in the correct time and then press Page 28 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 29 Code’ and then a list of card types that will be press accepted. confirm it. Press Terminal will acknowledge the return to the ‘Idle change. Screen’ if installation is successful. Page 29 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 30: Card Reading
The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Page 30 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 31: Transaction Selection
Simply touch the scroll bar and swipe your finger in the direction you wish the menu to go. Your finger must keep contact with the screen whilst swiping. Page 31 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 32: Data Input
Pressing any of the following buttons during data entry will have the following effect: Will clear all of the data entered. Will act like a backspace i.e. it will clear one character/digit at a time. Will submit the data entered. Page 32 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 33: Additional Prompts
You confirm the ‘Transaction Amount’. Transaction Menu Press at the ‘Idle Screen’ to display the ‘Transaction Menu’. Scroll through the menu to highlight the required transaction type and then press to select. Page 33 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 35 Steps 4 – 8 will be repeated for all other transaction types performed as ‘CNP’ from the request to ‘Insert/Swipe/Present’ the cardholder’s card. Page 35 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 36: Force Transaction
Type in the code and then then press Insert or swipe the card. The terminal will request the PIN code. Cardholder to enter the PIN and then press Page 36 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 37 All ‘Force’ transaction types will behave in the same manner as their original transaction except they will go online to the acquirer for authorisation as they have already been authorised. Page 37 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 38: Non Cnp Transaction Processing
Swipe the cardholder’s Tear off the merchant card. receipt and press if it is readable or press to reprint the receipt. Ask the cardholder to sign the receipt. Page 38 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 39: Sale - Inserted Card
Customer to enter their PIN code and press amount, or press to confirm the PIN. clear all digits or press to clear one digit at a time and type in new value. Page 39 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 40 A response to the ‘Sale’ Tear off the merchant request is returned by receipt and press if it the acquirer. is readable or press to reprint the receipt. The terminal will print the cardholder receipt. Page 40 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 41: Sale - Contactless
Tear off the receipt and successful when all four press if it is readable status lights are lit and or press to reprint confirmation tone is the receipt. heard. Press if a cardholder receipt is required. Page 41 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 42: Contactless High Value Payment (Hvp) - Wallet Payments
CDCVM and tap the phone again. The cardholder should follow the instructions on their device to complete the transaction. Page 42 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 43: Sale With Gratuity
Press screen. Press cancel the transaction. cancel the transaction. The transaction flow will continue as per a normal ‘Sale Transaction’. Page 43 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 44: Refund
Terminal will check the If the signature card to ensure it is valid. matches the one on the card press or press if it does NOT match and refund will be reversed. Page 44 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 45 Prints cardholder Terminal returns to the receipt. Tear off the ‘Idle Screen’. cardholder receipt and press if it is readable or press to reprint the receipt. Page 45 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 46: Refund With Gratuity
‘Gratuity’ was added or transaction. press to cancel transaction. The terminal will check Type in gratuity amount the cardholder’s card. and then press confirm amount. Press correct mistakes. Press again to cancel the transaction. Page 46 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 47 Terminal returns to the cardholder’s card from ‘Idle Screen’. the terminal. Note: If the card used for the refund does NOT require signature verification the cardholder receipt will be printed before the merchant receipt. Page 47 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 49: Pwcb Inserted Card
Cancel is verified. the transaction. remove card. Type in the amount of ‘Cashback’ required by the cardholder and then press The transaction will now continue as a normal ‘Sale’ transaction. Page 49 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 51: Cash Advance - Insert Card
Insert the cardholder’s The terminal will check the cardholder’s card to card or press verify the PIN. cancel the transaction. The transaction will now continue as a normal ‘Sale’ transaction. Page 51 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 52: Reversal
After 30 seconds a refund would be required. The terminal will print If a reversal is attempted a customer receipt. after the 30 second window this screen will be displayed. Press to confirm failure. Page 52 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 53: Pre-Authorisation (Pre-Auth)
The Pre-Auth menu Terminal will check screen will be displayed the card. Enter the amount and then press The transaction will now continue as a normal ‘Sale’ transaction, except the header will be ‘Pre-Auth’. Page 53 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 55: Top-Up - Swipe Card
Swipe the cardholder’s card into the terminal. Note there is NO ‘Signature Verification’ for this transaction type. The transaction will now continue as a normal ‘Sale’ transaction, except the header will be ‘Top-Up’. Page 55 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 56: Completion
Enter Txn ID Check card. You may be Digit from Pre-Auth asked to key in the last receipt, press four digits of the submit value. cardholder’s card Use the number. buttons to correct mistakes. Page 56 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 57: Completion - Insert Card
‘Idle Insert the cardholder’s Screen’. Touch card into the terminal. ‘Completion’ on the screen to select it. Enter the final amount Terminal will check the and then press card details. Page 57 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 59: Account Verification
Note: If the account is response from the host. not valid a screen similar to the following will be displayed. Note: This is a ZERO value transaction. No transaction amount is required. Page 59 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 60: Account Verification Insert Card
Terminal will connect to Note: If the account is the host. not valid a screen similar to the following will be displayed. Note: This is a ZERO value transaction. No transaction amount is required. Page 60 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 68: Application Menu
Any gratuity and cashback amounts are included in the TOTAL and SUB- TOTAL, as well as in the breakdown by transaction type (i.e. Sales or Refunds). Page 68 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 69: X-Totals / Z-Totals
If you are looking to set up waiter ID please refer to ‘Purchase with Gratuity’ section of this manual. The terminal will either print the message ‘WAITER-TOTALS RESET’ or ‘WAITER TOTALS NOT RESET’ depending on which button is pressed before returning to the READY prompt. Page 69 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 70: Sample X / Z Reports
10.00CR TOTAL 240.02DR ------------------------ GRAND TOTAL 359.90DR Indication if totals were reset or not 10.00CR TOTAL 349.90DR Date and Time of Report The waiter totals report is explained on the next page: Page 70 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 71: Waiter Totals Printout
Number and value of credit transactions (Refunds) TOTAL 125.20DR (GRATUITY) 8.30DR Total Amount of GRATUITY received ------------------------- 08:32 03/04/17 Time/Date report printed WAITER-TOTALS NOT RESET Indication if totals were reset or not 08:32 03/04/17 Page 71 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 72: End-Of-Day-Banking
‘Idle banked. Screen’. Press to go to Waiter Totals. PLEASE NOTE: The acquirer selection screen will only be displayed if your terminal is set up with more than one acquirer. Page 72 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 73: Banking Totals Agree Printout
Time & date of banking / Session indication / diagnostic code RECEIPT 0036 Receipt number (if host session changes a session number will be populated i.e. 40IF1:76 – if field is blank the session has not changed) Page 73 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 74: Banking Totals Not Agreed Printout
Time & date of banking / Session indication / diagnostic code RECEIPT 0036 Receipt number (if host session changes a session number will be populated i.e. 40IF1:76 – if field is blank the session has not changed) Page 74 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 75: Function Codes
‘Application Menu’ is displayed: Touch ‘Supervisor Touch ‘Helpdesk Menu’ on the Menu’ on the screen. You will be screen. The asked to enter your ‘Helpdesk Menu’ ‘Supervisor Code’. will open. Page 75 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 76: Helpdesk Menu (Print Function Codes)
Helpdesk Menu (Select Function) Access the ‘Helpdesk Menu’ as described above. Touch ‘Select Type in the Function’ on the required function screen to select it. code and press to select it. Page 76 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 77: Function 40 Waiter Setup
‘Waiter’s Name’ as to be added. described earlier in this You may set up a manual. The screen maximum of 99 waiter’s will change to the names. Press to exit following: the menu. Page 77 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 78 Print Waiters Return to the ‘Waiter A list of waiters that Setup Menu’ as have been setup in the described above. terminal will be printed. Touch ‘Print’ on the screen to select it. Page 78 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 79 Press to confirm The details will be waiter name to be printed before returning to the ‘Waiter Setup changed or press Menu’. to return to the ‘Waiter Setup Menu’. Page 79 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 80 Press to ‘Create Defaults’. Press exit back to the ‘Waiter Setup Menu’ without creating the defaults. “Create Defaults” will create waiter codes 01 – 99 instead of adding individual waiter names. Page 80 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 81: Function 30 Set Date And Time
Time will be overwritten as it is typed. as it is typed. Alternatively, you may access the ‘Set Date/Time’ function via the ‘Admin’ option in the ‘Application Menu’ described later in this manual. Page 81 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 82: Supervisor Menu
Enter your current code and then press correct mistakes. The above process is the same as if you had performed a ‘Function 34’ from the ‘Helpdesk Menu’. Page 82 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 83: Network Setup
You should scroll the menu as described earlier in this manual to view the other available options. You may now configure your network settings, especially any you postponed during the installation process. Page 83 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 84: Wifi
The new profile to select the has been required network. created. Press confirm. Touch the screen Terminal will to select the display a ‘WiFi correct security Profile Menu’. for the selected network. Page 84 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 85 WiFi (Active Profile) The terminal will Touch screen to display a list of highlight and WiFi Profile Sub select required Menus. Touch option or press ‘Active Profile’ on to select the menu. highlighted option. Page 85 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 86 Profile’. be deleted. Or press to exit without deleting profile. Touch the screen Touch screen to to select the select an option profile to be or press deleted. exit. Page 86 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 87: Mobile (Gprs Setup)
Press to exit was pressed. the function or choose another option. The terminal will now remain in ‘Manual Mode’ until you re-select ‘Automatic Mode’ by repeating steps 1 – 3. Page 87 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 88 Press to exit function. Print Cell Info Touch ‘Print Cell GSM Cell Info’ on the Information is screen to select printed. and the terminal returns to the ‘Idle Screen’. Page 88 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 89: Bluetooth
Base number is last 8 digits of serial number on underside of base. Bluetooth (Remove Base) Touch ‘Remove Touch the screen Base’ to select it. to select the base to be removed. Page 89 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 91 Press to confirm data. The terminal will Press display the confirm address current mode. or clear the digits and re-enter new Touch the screen address. to open the window Page 91 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 92 You may configure the DNS1 address. The initial screen will display which DNS1 address you are connected to. Touch screen to Press select ‘DNS1’ or confirm address press to select or clear the digits highlighted and re-enter new option. address. Page 92 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 93 ‘Ping’ or the address or press to select clear the digits highlighted and re-enter new option. address to ping. The screen will display which MAC address you are connected to. Page 93 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 94: Admin
‘Supervisor return to ‘Admin Code’. Menu’. Note: If more than one acquirer is configured, the above screen will display the acquirer name. Each time is pressed the next acquirer will be displayed. Page 94 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 95 Press button Please wait to print ‘System whilst ‘System Configuration’, Configuration’ is press to skip printed. or press to exit function. Please wait whilst ‘System Configuration’ is printed. Page 95 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 96 Please wait highlighted whilst a short option. report is printed. Press to exit function. Print Applications Press to select Please wait highlighted whilst a short option. report is printed. Press to exit function. Page 96 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 97 Typing value will overwrite existing screensaver on. value. To correct mistakes when Press return entering data press to delete one to previous character at a time or press screen. delete all data entered. Page 97 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 99 Press if date is Typing value will overwrite existing correct. value. To correct mistakes when entering data press to delete one character at a time or press delete all data entered. Page 99 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 100: Recommendations
Battery The Move/5000 is fitted with a battery specifically designed for this terminal Only use appropriate chargers and batteries listed in the Ingenico catalogue Do not short-circuit the battery Do not attempt to open the battery container...
Page 101 2.2 and 2.5 of the standard IEC60950 - 1:2005+/A1:2010 and EN60950 - 1:2006+/A11:2009+/A1:2010+/ A12:2011 Cleaning To clean the terminal, use a soft cloth slightly moistened with water. Do not clean the electrical connections. Do not use solvents, detergents or abrasive products. Page 101 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 102 The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country.
Page 103: Security Of The Terminal
It is strongly advised that privileged access to the terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. Page 103 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 104: Standards
EN301 489-1 2008 Contactless EN 301 489-3 2002 1999/5/EC EN 50357 2001 (R&TTE Directive) EN 50364 2001 Move 5000 EN 301 489-1 2008 EN 301 489-7 2005 EN 301 489-24 2007 GSM/GPRS/ UMTS EN 301 511 2003 EN 301 908-1...
Page 105: Troubleshooting
Check the presence and proper positioning of the paper roll. Adjust the paper roll following the instructions in this manual (See ‘Installing a paper roll’). Check that Ingenico approved thermal paper has been used. Page 105 Copyright© 2019 Ingenico Move/5000 User Guide...
Page 108 This User Guide relates to terminal software UT4.17.02 APACS 40. Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies. The product is varied to suit requirements and as such some features may vary or be disabled.

Ingenico Move 5000 User Manual

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