Refund Transaction - Ingenico iWL25 Series Operating Manual

SKYZER TECHNOLOGIES

12.5 REFUND TRANSACTION

The terminal can be used to refund a previous sale. If it is necessary for a
cardholder to return goods then the terminal can be used to give the
cardholder a REFUND. This transaction transfers funds from the merchant's
account to the cardholder's account.
To perform a REFUND transaction, follow the steps below:
NOTE: The merchant requires a Merchant Refund Card to perform a refund
transaction.
Step Terminal Display Description
1.0
PAYMARK EFTPOS
1.EFTPOS MENU
2.TIPPING MENU
3.HOSPITALITY MENU
4.ADMIN MENU
5.SUPERVISOR MENU
2.0
EFTPOS MENU
1.PURCHASE
2.CASH
3.REFUND
3.0
MERCHANT CARD
4.0
AWAITING MER PIN
5.0
MERCHANT PIN?
6.0
SWIPE OR
INSERT CARD
7.0
REFUND AMOUNT?
8.0
AWAITING ACCOUNT
9.0
ACCOUNT
CHQ SAV
F1 F2
INGENICO IWL25X 2017 PAYMARK SOFTWARE OPERATING GUIDE
Press MENU key and then scroll through using down arrow key until EFTPOS
MENU is shown on the display.
Press the corresponding number key or ENTER to access supervisor menu.
Press the corresponding number key or down/up arrow key to select REFUND to
perform a Refund transaction.
Swipe the Merchant Card on the terminal.
Terminal prompts AWAITING MER PIN on the terminal.
Key in the Merchant PIN number followed by ENTER on the pinpad
Swipe or Insert the cardholder's card.
Enter the refund amount followed by the ENTER
$XX.XX
The terminal prompts AWAITING ACCOUNT on the terminal. Advise the
cardholder to select the account type on the pinpad.
The cardholder presses the corresponding soft key to select their account type.
$XX.XX
Example: Press F4 to select CR
CR
F3 F4
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