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Credit (Refund)
If a transaction can no longer be cancelled (see "Reversal" on previous page), a credit can be issued.
1.
Push the <F> button. "Transactions" option is activated.
2.
Push <3>. "Credit" is activated.
3.
Enter the terminal's password and confirm with the <green> button.
(Password is provided during the installation by the person installing terminal.)
4.
Enter the amount and confirm with <green>.
The amount is separated (e.g. euros/cents) with a period.
5.
OPTIONAL: if the DCC function is activated: Enter the date of the original
transaction and confirm with the <green> button.
6.
Depending on the type of card, the card must be slipped through the magnetic
swipe reader, inserted into the chip card reader or tapped to the contactless
reader. If the customer uses the wrong reader for his or her card, she/he is
instructed to use the proper reader.
7.
Credits are processed.
Chip cards: The card must remain inserted in the chip reader during the
transaction until the instructions appear to remove the card.
8.
Receipt is printed.
9.
To print a copy of the receipt: Push the <F4> or <green> button.
To not print a copy of the receipt: Push the <F1> or <red> button.
If no button is pushed, a copy is automatically printed after 10 seconds.
3 Credit
Password
(green button)
Amount
(green button)
Date
(green button)
3
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