Returning A Product For Service - Teledyne HDO9000 Operator's Manual

Returning a Product for Service

Contact your local Teledyne LeCroy service center for calibration or other service. If the product
cannot be serviced on location, the service center will give you a Return Material Authorization (RMA)
code and instruct you where to ship the product. All products returned to the factory must have an
RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or Collect shipments. We
recommend air-freighting. Insure the item you're returning for at least the replacement cost.
1. Remove all accessories from the device. Do not include the manual.
2. Pack the product in its case, surrounded by the original packing material (or equivalent).
3. Label the case with a tag containing:
The RMA
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Name and address of the owner
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Product model and serial number
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Description of failure or requisite service
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4. Pack the product case in a cardboard shipping box with adequate padding to avoid damage in
transit.
5. Mark the outside of the box with the shipping address given to you by Teledyne LeCroy; be sure
to add the following:
ATTN: <RMA code assigned by Teledyne LeCroy>
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FRAGILE
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6. If returning a product to a different country:
Mark the shipment as a "Return of US manufactured goods for warranty
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repair/recalibration."
If there is a cost for the service, list the cost in the Value column and the original
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purchase price "For insurance purposes only."
Be very specific about the reason for shipment. Duties may have to be paid on the value
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of the service.
Extended warranty, calibration, and upgrade plans are available for purchase. Contact your Teledyne
LeCroy sales representative to purchase a service plan.
Maintenance
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