Software Problems - IBM System x3750 M4 Type 8722 Installation And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3750 M4 Types 8722 and 8733," on page 195 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, "Parts listing, System x3750 M4 Types 8722 and 8733," on page 195 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
You suspect a software
problem.
186
System x3750 M4 Types 8722 and 8733: Installation and Service Guide
Action
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/systems/management/serverguide/sub.html, click IBM
Service and Support Site, click the link for your ServerGuide version, and scroll
down to the list of supported Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
is not present. Run the ServerGuide program and make sure that setup is
complete.
Action
1. Verify the following:
v The server has the minimum amount of memory that is needed to run the
software. For memory requirements, see the information that is provided
with the software.
v The operating system is on the ServerProven list (see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us/) and supported by
your hardware.
v If you have just installed an adapter, make sure that the correct device
driver for that adapter is installed on the server.
v The software is designed to run on the server and the operating system that
is installed on the server.
v Other software that is installed on the server runs correctly.
v The software can be installed on another server (running the same level of
operating system) and works correctly.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Check the operating system logs for any events related to your software and
attempt to resolve them.
4. Contact your software provider for additional problem resolution.
5. Contact the software vendor.