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IBM Manuals
Server
7378
Problem determination and service manual
IBM 7378 Problem Determination And Service Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Safety
Guidelines for Trained Service Technicians
Inspecting for Unsafe Conditions
Guidelines for Servicing Electrical Equipment
Safety Statements
Chapter 1. Start here
Diagnosing a Problem
Undocumented Problems
Chapter 2. Introduction
Related Documentation
Notices and Statements in this Document
Features and Specifications
Server Controls, Leds, and Connectors
Rear View
Power-Supply Leds
Internal Leds, Connectors, and Jumpers
System Board Internal Connectors
System Board Switches and Jumpers
System Board Leds
System Board External Connectors
Hard Disk Drive Backplane Connectors
Chapter 3. Diagnostics
Diagnostic Tools
Event Logs
Viewing Event Logs through the Setup Utility
Viewing Event Logs Without Restarting the Server
POST Error Codes
System-Event Log
Integrated Management Module Error Messages
Checkout Procedure
About the Checkout Procedure
Performing the Checkout Procedure
Troubleshooting Tables
DVD Drive Problems
General Problems
Hard Disk Drive Problems
Hypervisor Problems
Intermittent Problems
Keyboard, Mouse, or Pointing-Device Problems
Memory Problems
Microprocessor Problems
Monitor Problems
Optional-Device Problems
Power Problems
Serial Port Problems
Serverguide Problems
Software Problems
Universal Serial Bus (USB) Port Problems
Light Path Diagnostics
Power-Supply Leds
Diagnostic Programs, Messages, and Error Codes
Running the Diagnostic Programs
Diagnostic Text Messages
Viewing the Test Log
Diagnostic Messages
Recovering the Server Firmware
Automated Boot Recovery (ABR)
Nx Boot Failure
Solving Power Problems
Solving Ethernet Controller Problems
Solving Undetermined Problems
Problem Determination Tips
Chapter 4. Parts Listing, System X3400 M3 Types 7378 and 7379
Replaceable Server Components
Power Cords
Chapter 5. Removing and Replacing Server Components
Installation Guidelines
System Reliability Guidelines
Working Inside the Server with the Power on
Handling Static-Sensitive Devices
Returning a Device or Component
Opening the Bezel Media Door
Closing the Bezel Media Door
Opening the Power-Supply Cage
Closing the Power-Supply Cage
Removing a Serveraid Adapter Battery
Installing a Serveraid Adapter Battery
Removing the Battery
Installing the Battery
Internal Cable Routing and Connectors
Tape Drive Cable Connection
DVD Drive Cable Connection
Operator Information Panel Cable Connection
Hard Disk Drive Cable Connection
Removing and Replacing Tier 1 Crus
Removing the Left-Side Cover
Installing the Left-Side Cover
Removing and Installing Drives
Removing a 2.5-Inch Hot-Swap Hard Disk Drive
Installing a 2.5-Inch Hot-Swap Hard Disk Drive
Removing a 3.5-Inch Hot-Swap Hard Disk Drive
Installing a 3.5-Inch Hot-Swap Hard Disk Drive
Removing a Simple-Swap Hard Disk Drive
Installing a Simple-Swap Hard Disk Drive
Removing a Hot-Swap Fan
Installing a Hot-Swap Fan
Removing a DVD Drive
Installing a DVD Drive
Read the Safety Information that Begins on Page VII and "Handling Static-Sensitive Devices
Turn off the Server and Peripheral Devices, and Disconnect the Power Cords and All External Cables
Unlock and Remove the Left-Side Cover (See "Removing the Left-Side Cover
Remove the Fan Cage Assembly (See "Removing the Fan Cage Assembly
Removing the Air Baffle
Installing the Air Baffle
Removing an Adapter
Installing an Adapter
Removing the Rear Adapter-Retention Bracket
Installing the Rear Adapter-Retention Bracket
Removing and Replacing Tier 2 Crus
Removing the Operator Information Panel Assembly
Installing the Operator Information Panel Assembly
Removing a Voltage Regulator Module
Installing a Voltage Regulator Module
Removing the Virtual Media Key
Installing Memory
Independent Channel Mode
Memory Mirroring Mode
Memory Sparing
Removing a Memory Module
Installing a Memory Module
Removing a USB Embedded Hypervisor Flash Device
Installing a USB Embedded Hypervisor Flash Device
Removing an Optional Serveraid Adapter Advanced Feature Key
Installing an Optional Serveraid Adapter Advanced Feature Key
Removing the Bezel
Installing the Bezel
Removing the Fan Cage Assembly
Installing the Fan Cage Assembly
Removing an Optional Tape Drive
Installing an Optional Tape Drive
Removing the USB Cable and Light Path Diagnostics Assembly
Installing the USB Cable and Light Path Diagnostics Assembly
Removing a 2.5-Inch Disk Drive Backplane
Installing a 2.5-Inch Disk Drive Backplane
Removing the 3.5-Inch Hot-Swap Hard Disk Drive Backplane
Installing the 3.5-Inch Hard Disk Drive Backplane
Removing the Simple-Swap Backplate
Installing the Simple-Swap Backplate
Removing the 2.5-Inch Disk Drive Cage
Installing the 2.5-Inch Disk Drive Cage
Removing and Replacing Frus
Removing the Upper 3.5-Inch Disk Drive Cage
Installing the Upper 3.5-Inch Disk Drive Cage
Turning the Stabilizing Feet
Removing a Hot-Swap Power Supply
Installing a Hot-Swap Power Supply
Removing the Power-Supply Cage
Installing the Power-Supply Cage
Removing an Extender Card
Installing an Extender Card
Removing a Microprocessor and Heat Sink
Installing a Microprocessor and Heat Sink
Thermal Grease
Removing a Heat-Sink Retention Module
Installing a Heat-Sink Retention Module
Removing a Microprocessor Retention Module
Installing a Microprocessor Retention Module
Removing the System Board
Installing the System Board
Chapter 6. Configuration Information and Instructions
Updating the Firmware
Using the Setup Utility
Starting the Setup Utility
Setup Utility Menu Choices
Passwords
Administrator Password
Using the Boot Selection Menu Program
Starting the Backup Server Firmware
Using the Serverguide Setup and Installation CD
Serverguide Features
Setup and Configuration Overview
Typical Operating-System Installation
Installing Your Operating System Without Using Serverguide
Changing the Power Policy Option to the Default Settings after Loading UEFI Defaults
Using the Integrated Management Module
Using the Embedded Hypervisor
Using the Remote Presence Capability and Blue-Screen Capture
Enabling the Remote Presence Feature
Obtaining the IP Address for the Web Interface Access
Logging on to the Web Interface
Enabling the Broadcom Gigabit Ethernet Utility
Configuring the Gigabit Ethernet Controller
Using the LSI Configuration Utility
Starting the LSI Configuration Utility Program
Formatting a Hard Disk Drive
Creating a RAID Array of Hard Disk Drives
IBM Advanced Settings Utility
Updating IBM Systems Director
Updating the Universal Unique Identifier (UUID)
Updating the DMI/SMBIOS Data
Appendix A. Getting Help and Technical Assistance
Before You Call
Using the Documentation
Getting Help and Information from the World Wide Web
Software Service and Support
Hardware Service and Support
IBM Taiwan Product Service
Appendix B. Notices
Trademarks
Important Notes
Particulate Contamination
Documentation Format
Telecommunication Regulatory Statement
Electronic Emission Notices
Federal Communications Commission (FCC) Statement
Industry Canada Class a Emission Compliance Statement
Avis de Conformité À la Réglementation D'industrie Canada
Australia and New Zealand Class a Statement
European Union EMC Directive Conformance Statement
Germany Class a Statement
VCCI Class a Statement
Japan Electronics and Information Technology Industries Association (JEITA) Statement
Korean Class a Warning Statement
Russia Electromagnetic Interference (EMI) Class a Statement
People's Republic of China Class a Electronic Emission Statement
Taiwan Class a Compliance Statement
Index
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IBM System x3400 M3 Types 7378 and 7379
Problem Determination and Service Guide
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