IBM System x3250 Installation Manual
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IBM System x3250 Installation Manual

IBM System x3250 Installation Manual

Types 4364 and 4365
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System x3250
Types 4364 and 4365

Installation Guide

Welcome.
Thank you for buying an
IBM server.
Your server
is based on the X-Architecture
technology, and it features
superior performance, availability,
and affordability.
Installation Guide
This server
contains information for setting
up and configuring your server.
For detailed information about
your server, view the publications
on the
Documentation CD.
You can also find the most
current information about
your server at:
http://www.ibm.com/servers
/eserver/support/xseries/index.html/.
Start the server.
Did the server
start correctly?
Yes
Turn off the server
and install options.
Install the server in a rack cabinet
and cable the server and options;
then, restart the server.
Did the server
start correctly?
Yes
Use the IBM
ServerGuide program
to set up and
configure hardware.
Was the
server setup
completed?
Yes
Use
ServerGuide to
install the operating
system?
Yes
Install applications,
such as IBM systems
management software
and IBM ServeRAID
programs
The server is ready to use.
Go to
http://www.ibm.com/support/mysupport/
to register the server.
No
Go to the Server Support
flow chart on the reverse
side of this page.
No
Go to the Server Support
flow chart on the reverse
side of this page.
No
Go to the Web for instructions:
No
http://www.ibm.com/servers/
eserver/support/xseries/
index.html

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Summary of Contents for IBM System x3250

  • Page 1: Installation Guide

    Go to the Web for instructions: your server at: ServerGuide to http://www.ibm.com/servers/ http://www.ibm.com/servers install the operating eserver/support/xseries/ system? index.html /eserver/support/xseries/index.html/. Install applications, such as IBM systems management software and IBM ServeRAID programs The server is ready to use. Go to http://www.ibm.com/support/mysupport/ to register the server.

  • Page 2: Server Support

    Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http://www.ibm.com/servers/eserver/ serverproven/compat/us/. View information about IBM Support Line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at Is the problem http://www.ibm.com/planetwide/.
  • Page 3 IBM System x3250 Types 4364 and 4365 Installation Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 51 and the Warranty and Support Information document on the IBM System x Documentation CD. Third Edition (January 2007) © Copyright International Business Machines Corporation 2007. All rights reserved.

  • Page 5: Table Of Contents

    Chapter 1. Introduction ..... . 1 The IBM System x Documentation CD ....2 Hardware and software requirements .
  • Page 6 Hardware service and support ....50 IBM Taiwan product service ....50 Appendix B.

  • Page 7: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2007...
  • Page 8 Be sure to read all caution and danger statements in this document before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device. IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 9 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 10 Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations. viii IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 11 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 15: Chapter 1. Introduction

    Solving problems If firmware and documentation updates are available, you can download them from the IBM Web site. The server might have features that are not described in the documentation that comes with the server, and the documentation might be updated...

  • Page 16: The Ibm System X Documentation Cd

    SAS hot-swap model with 2.5-inch hard disk drives are also available. This illustration might differ slightly from your hardware. For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. See the Rack Installation Instructions document for complete rack installation and removal instructions.

  • Page 17: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM System x Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 18: Features And Specifications

    ATI ES1000 video on system board sound-power levels indicate an – Server off: 8% to 80% v 16 MB DDR video memory upper limit, below which a large number of computers will operate. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 19: Major Components Of The Server

    Major components of the server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.

  • Page 20: System-Board Optional-Device Connectors

    DIMM 4 connector SAS/SATA controller connector The following illustration shows the location of the PCI Express slots on the riser-card assembly. PCI Express x8 slot 1 PCI Express x8 slot 2 IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 21: Chapter 2. Installing Optional Devices

    Chapter 2. Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. Installation guidelines Before you install optional devices, read the following information: v Read the safety information that begins on page v and the guidelines in “Handling static-sensitive devices”...

  • Page 22: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 23: Removing The Cover

    DIMMs: v The server supports 512 MB, 1 GB, and 2 GB DIMMs, for a maximum of 8 GB of system memory. See http://www.ibm.com/servers/eserver/serverproven/compat/ us/ for a list of memory modules that you can use with the server. v The amount of usable memory will be reduced depending on the system configuration.
  • Page 24 DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it. If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page 18. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 25: Installing A Hard Disk Drive

    Installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter. Note: The ID for an installed hard disk drive is on the front of the server next to the bay that contains the drive.

  • Page 26: Installing A Hot-Swap Hard Disk Drive

    3.5-inch SAS drives. To install a hot-swap hard disk drive, complete the following steps: Note: If you have only one hard disk drive, install it in the left or upper-left drive bay. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 27: Installing An Adapter

    Attention: To avoid damage to the hard disk drive connectors, make sure that the cover is in place and fully closed whenever you install or remove a hard disk drive. 1. Read the safety information that begins on page v and “Installation guidelines” on page 7.
  • Page 28 58 cm (22.8 in.) long. See http://www.ibm.com/servers/eserver/ serverproven/compat/us/ for information about ordering the cable. v An optional IBM SAS HBA Controller adapter enables you to connect external storage devices, such as SAS or SATA hard disk drives or tape drives, to a simple-swap SATA model server.
  • Page 29 To install an adapter, complete the following steps: 1. Read the safety information that begins on page v and “Installation guidelines” on page 7. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. Remove the cover. 3.
  • Page 30 If you have other devices to install, do so now. Otherwise, go to “Completing the installation” on page 18. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 31: Installing A Remote Supervisor Adapter Ii Slimline

    2. Earlier versions of the Remote Supervisor Adapter II SlimLine might not work in this server. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for information about the supported Remote Supervisor Adapter II SlimLine. To install a Remote Supervisor Adapter II SlimLine, complete the following steps.

  • Page 32: Completing The Installation

    4. Update the server configuration. See “Updating the server configuration” on page 19 for more information. Installing the cover To install the cover, place it into position and slide it forward. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 33: Connecting The Cables

    Connecting the cables The following illustrations show the locations of the input and output connectors on the front and rear of the server. Front USB 1 connector USB 2 connector Rear Mouse connector Power-cord connector Keyboard connector Systems-management USB 3 connector Serial connector connector USB 4 connector...
  • Page 34 RAID adapter for information about reconfiguring the disk arrays. For information about configuring the integrated Gigabit Ethernet controllers, see the User’s Guide. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 35: Chapter 3. Server Controls, Leds, And Power

    Locator LED: This LED can be lit remotely by the system administrator to aid in visually locating the server. You can use IBM Director to light this LED remotely. System-error LED: When this LED is lit, it indicates that a system error has occurred.

  • Page 36: Rear View

    Systems-management connector: Connect the server to a network for systems-management information control. This connector is active only if you have installed a Remote Supervisor Adapter II SlimLine, and it is used only by the Remote Supervisor Adapter II SlimLine. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 37: Server Power Features

    Server power features When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic except for the service processor is shut down; however, the server can respond to requests from the service processor (the baseboard management controller), such as a remote request to turn on the server.
  • Page 38 The integrated systems-management processor (mini-BMC) can turn off the server as an automatic response to a critical system failure. v You can turn off the server through a request from the service processor. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 39: Chapter 4. Configuring The Server

    Chapter 4. Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 40: Using The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. 3. Follow the instructions on the screen. See the User's Guide that is on the IBM System x Documentation CD for more information about using the Configuration/Setup Utility program. Using the LSI Logic Configuration Utility program Use the LSI Logic Configuration Utility program to configure hot-swap hard disk drives that are connected to the SAS/SATA controller.

  • Page 41: Using The Baseboard Management Controller

    3. Use the arrow keys to select the adapter (SAS controller) for which you want to change settings. Use the Help function to see instructions and available actions for this screen. If you select SAS Topology or Advanced Adapter Properties, additional screens are displayed.
  • Page 42 IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 43: Chapter 5. Solving Problems

    If you cannot locate and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 49, the Problem Determination and Service Guide on the IBM System x Documentation CD, and the “Server Support” flowchart in the front of this document.

  • Page 44: Post Error Codes

    POST error codes The following table provides an abbreviated list of the error codes that might appear during POST. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST error codes. To check for updated technical information, go to http://www.ibm.com/servers/eserver/...
  • Page 45 Table 4. Abbreviated list of POST error codes (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 46 System board 1162 Serial port error. 1. Run the Configuration/Setup Utility program and make sure that the serial port settings are correct. 2. (Trained service technician only) Replace the system board. IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 47 (see error. “Running the diagnostic programs” in the Problem Determination and Service Guide on the IBM System x Documentation CD). 2. Reseat the following components, depending on the server model: v Hot-swap models: Hard disk...
  • Page 48 (Trained service technician only) System board 00019xxx Microprocessor x is not functioning Make sure that microprocessor x is or failed the built-in self-test. installed correctly. If the problem remains, call for service. IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 49 Action 01298001 No update data for microprocessor 1. Update the BIOS code again (see the Problem Determination and Service Guide on the IBM System x Documentation CD). 2. (Trained service technician only) Reseat the microprocessor. 3. (Trained service technician only) Replace the microprocessor.
  • Page 50 Hard disk drive backplane c. SAS/SATA controller d. (Trained service technician only) System board v Simple-swap models: a. Hard disk drive b. Hard disk drive cable c. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 51: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x Documentation CD for more detailed troubleshooting information. If you cannot find a problem in these tables, run the diagnostic programs (see “Running the diagnostic programs”...

  • Page 52: General Problems

    Note: Use the SCSI Attached Disk test for drives that are part of RAID arrays. Use the problem remains. the Fixed Disk Test for SATA drives that are not part of RAID arrays. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 53: Intermittent Problems

    Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 54: Memory Problems

    5. Reseat the DIMMs. 6. Replace the following components one at a time, in the order shown, restarting the server each time: a. DIMMs b. (Trained service technician only) System board IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 55: Microprocessor Problems

    4. (Trained service technician only) Replace the microprocessor. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 56 If the server passes the video diagnostics, the video is good; see “Solving undetermined problems” in the Problem Determination and Service Guide. v (Trained service technician only) If the server fails the video diagnostics, replace the system board. IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 57 To prevent diskette drive read/write errors, make sure that the distance between the monitor and any external diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Reseat the following components: v Monitor cable v Remote Supervisor Adapter II SlimLine (if one is installed) 3.

  • Page 58: Optional-Device Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/). v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 59: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 60: Serial Port Problems

    2. Make sure that the hard disk drive is connected correctly. operating system cannot be 3. Make sure that the hard disk drive cables are securely connected. installed. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 61: Software Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 62: Universal Serial Bus (Usb) Port Problems

    3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server. Video problems See “Monitor problems” on page 41. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 63: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 64: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 65: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 66: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3250 Types 4364 and 4365: Installation Guide...

  • Page 67: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 68: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 69: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 70: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 71: Index

    See SAS connector locations 10 Serial ATA 11 supported 4 heat output 4 display problems 41 humidity 4 documentation CD 2 drives 4 DVD drive problems 37 important notices 3 installation order, memory modules 10 © Copyright IBM Corp. 2007...
  • Page 72 55 simple-swap hard disk drives, installing 11 FCC, Class A 55 serial connector 22 notices and statements 3 serial port problems 46 serial-attached SCSI See SAS ServerGuide CD 25 IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 73 ServerGuide (continued) error symptoms 46 using 25 simple-swap Serial ATA hard disk drive 11 size 4 slot locations, PCI Express 6 slots 4 software problems 47 solving problems 29 specifications 4 Standby mode 23 statements and notices 3 system board connectors 6 System x Web address 1 system-error LED 21 systems-management connector 22...
  • Page 74 IBM System x3250 Types 4364 and 4365: Installation Guide...
  • Page 76 Part Number: 42C5004 Printed in USA (1P) P/N: 42C5004...

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