Call Handling - Altigen AltiAgent Manual

For altiware acc release 5.2 and altiware acm release 5.2
Hide thumbs Also See for AltiAgent:
Table of Contents

Advertisement

When ONA is active, the system dials the forwarding number(s) in
the order from Forwarding Number 1 through Forwarding Number 4.
Note that this number order does not correspond to the Schedule
order—for example, Forwarding Number 2 is not used first during
Schedule Number 2.
Note: If your system administrator has not configured your extension to
require you to enter your extension password when answering an
ONA call, then a call forwarded via ONA that is picked up by a
voice mail box, fax machine, or answering machine will connect,
and will not try any subsequent Forwarding Numbers. Therefore,
if you want ONA to use such an option as a last resort, it should be
Forwarding Number 4.
You can set the ONA ring duration from 5 to 45 seconds using the Ring
drop-down lists. Default value is 20 seconds. The system will ring the ONA
target within the specified time limit. If the ring time exceeds 30 seconds,
the system will play a phrase every 15 seconds (playing time is included in
ring time).

Call Handling

Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.
AltiAgent Manual
65

Advertisement

Table of Contents
loading

This manual is also suitable for:

Altiagent 5.2

Table of Contents