Viewing Your Workgroup Performance; View Your Own Workgroup Performance - Altigen MaxAgent Manual

For max communication server release 6.5 update1

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Information includes: the workgroup number, the workgroup name,

whether you are logged in or logged out, the number of calls in queue, the

calls in queue greater than the service level, the longest queue time, new

voice mails, the number of agents logged in to each group, total agents

busy, total agents not available, and % of calls that exceed threshold.

Viewing Your Workgroup Performance

Click the Performance tab to view statistics on your workgroup calls and

direct calls. The data is collected from midnight.

If you have been removed from a workgroup by the system administrator,

all your statistics related to that workgroup will also be removed from the

Performance tab. The statistics on this tab are cleared if the system is reset.

56 MaxAgent Manual

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Table of Contents