Viewing Workgroup Statistics - Altigen AltiAgent Manual

• Number—the extension or phone number. Upward arrow icons
indicate outgoing calls; downward arrows indicate incoming calls.
Clicking a number in the Number column puts that number in the
dialing field and closes the History window.
• Name—Caller ID information, if available, or Unknown.
• Date/Time—the call's date and time.
The history data is sorted by last disconnected and not in the order the
call was received. It is therefore possible to have a record with an
earlier timestamp followed by a record with a later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voice mail messages is from AltiWare. Thus, the
times displayed here may not match those in the voice mail view in the
main window.
• Length—the length of time of each call.
• DNIS—DNIS digits collected, if available
• Group—Group number or name
• Note—a note attached to the call. A note can be entered during a call
(or while it is ringing) by clicking the User Memo button in the main
AltiAgent window, typing the note, and clicking OK. To enter a note
later, click the Memo button in the lower left of the History tab, type
your note, and click OK.
Use the Delete button to delete a single call history entry. Use the Delete
All button to delete the entire call history list. AltiAgent will ask you to
confirm the deletion; click Yes to delete or No to cancel.

Viewing Workgroup Statistics

Click the Workgroup tab to view statistics on workgroup activity for the
monitored workgroups.
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