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AltiAgent 5.0
Altigen AltiAgent 5.0 Manuals
Manuals and User Guides for Altigen AltiAgent 5.0. We have
1
Altigen AltiAgent 5.0 manual available for free PDF download: Manual
Altigen AltiAgent 5.0 Manual (67 pages)
for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0
Brand:
Altigen
| Category:
Software
| Size: 0.91 MB
Table of Contents
Table of Contents
3
Warranty
7
Hapter
9
Overview
9
Installation
9
Client System Requirements
9
Session Licensing and License Upgrade Procedures
10
Altiagent Session License
10
New in Version 5.0
10
C Hapter
10
Auto Upgrade
11
Installing Altiagent on a Client System
11
Pre-Installation Checklist
11
Uninstalling Altiagent
11
Downgrade Procedure
12
Microsoft Outlook and Outlook Express Support
12
Act!/Goldmine® Support
12
Hapter
13
Getting Started
13
Logging in
13
Logging in Remotely Using an IP Extension
15
IP Extensions Using Microsoft Netmeeting 3.01
15
Troubleshooting IP Connectivity
16
Hiding or Exiting Altiagent
17
Resizing the Display
17
Using the Windows Tray Phone Icon
17
Call States
18
Error Messages
19
Altiagent Manual
20
Hapter
21
Using Altiagent as a Workgroup Agent
21
New in Version 5.0
21
Logging out or Changing Workgroups
22
Workgroup Login
22
About the Main Window
23
Call Handling
25
Dialing
25
Dialing by Number
26
Placing Calls on Hold
28
Transferring Calls
28
Using Call Waiting
28
Centrex Transfer
30
Conferencing Calls
31
Recording Calls
33
Using Account Codes
36
Altiagent Options
37
Setting Status to Ready or Not Ready
37
Viewing, Sharing, or Pushing Data
38
Monitoring
39
Choosing Workgroups to Monitor
40
Viewing the Call History
42
Viewing Workgroup Statistics
43
Viewing Queues
44
Pick up Calls from Queue
45
Viewing the Speed Dial List
45
Using Activex Control with Third Party Applications
45
CHAPTER 4 Configuring Your Station Settings
47
Apply Button and OK Button
47
Default Trunk Access
48
Voice Mail Play Options
49
Screen Pop, Audio Beep, and Auto Close
49
Accessing Databases
49
Color Selection
50
Release IP Trunk Link Tie
50
Call Handling
55
Message Notification
57
Accessing Voice Mail Group Lists
59
Altiagent Manual
59
VM Groups (Distribution Lists)
59
Station Speed Dialing Setup
61
Adding or Editing Station Speed Entries
62
System Speed Dialing
63
Index
65
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